SUMMARY:

• Transformative change agent with notable success driving technology innovation across enterprise application portfolio within a complex, matrixed organizational setting for improving business performance.
• Credible history of prioritizing and steering complex, large - scale projects across multiple business unit portfolios by leveraging multiple technology platforms, mobilizing resources, and providing technical leadership.
• Adept at championing the design and provision of responsive, scalable applications, systems, and solutions, while managing assigned budgets to automate workflow, maximize client satisfaction, and achieve significant cost savings.
• Excel at building, coaching, and directing on/offshore technology, supplier, and delivery teams focused on providing high-end corporate services by instilling an inclusive culture built on trust, support, and clear communications.
• Skilled in integrating business processes with cutting-edge systems, restructuring infrastructure resourcing models, and formulating technical roadmaps with software/hardware vendors to optimize IT assets and minimize SG&As.
• IT Service/Operations Management
• Business/Technology Transformation
• Portfolio/Project Management
• Application Modernization
• Strategic Business Partnership
• Resource/Financial Management
• Operational/Process Excellence
• COTS Implementation
• Systems Design & Integration
• People/Change Management
• Staff & Development
• Cost/Profit Optimization
• Transitioned focus of 3/4th team members on new capabilities delivery for business and provided a stable environment for field associates by upskilling development teams on root cause analysis and improving testing practices.
• Generated annual cost savings of $2M and ensured continued delivery of business portfolio by managing Confidential’s Direct to Consumer IT division and centralizing teams for highly efficient use of on/offshore development resources.
• Produced over $10M of annual savings through exemplary leadership of a team comprising business/IT professionals to deliver a new seasonal forecasting and order management solution.
• Reduced IT SG&A by $2M annually through consolidation and ongoing management of American Greeting’s Direct to Consumer IT division into AG’s corporate IT division.

PROFESSIONAL EXPERIENCE:

Strategic Business Partner & Solution Architect, Director

Confidential

Responsibilities:

• Championed the planning and execution of 10-20 concurrent projects across multiple business unit portfolios, while touching multiple technology platforms such as web, mobile, and COTS.
• Led the portfolio of Field Service technology solutions used by 12K+ employees in-store sales merchandisers, the solution-focused on communication, inventory/field issue management,, and task completion while at retail.
• Streamlined retail operations through designing numerous enhancement modules for key business areas, including time entry, messaging, photo capture, compliance, and .
• Enabled automated workflow, digital asset management, and global content delivery for manufacturing by steering the delivery of Confidential’s artist workflow management solution.
• Worked on actualizing the movement of Confidential's development methodology from waterfall to iterative.

Infrastructure Manager

Confidential

Responsibilities:

• Drove standardization of hardware and support for Confidential’s domestic and global locations for improved global consolidation of numerous core services.
• Achieved a lower Confidential by initiating an offshore resourcing model for infrastructure by expanding the use of Confidential’s Romania office.

Senior Project Manager

Confidential

Responsibilities:

• Facilitated creative and manufacturing business units to save over $800K in Confidential savings by delivering Confidential’s multi-phase corporate digital asset management strategy encompassing a two-year roadmap of solutions and process improvements for managing Confidential’s digital artwork, manufacturing/editorial content, and supporting workflows.
• Led multiple project teams and solution deployments for numerous web applications supporting internal business units such as sales, creative, order processing, and field service.
• Designed and rolled out Confidential’s web development project methodology, including deliverables such as use cases, data requirements, test scripts, estimating model, technical design, security design, and testing.