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Strategic Business Partner & Solution Architect, Director Resume

SUMMARY:

  • Transformative change agent with notable success driving technology innovation across enterprise application portfolio within a complex, matrixed organizational setting for improving business performance.
  • Credible history of prioritizing and steering complex, large - scale projects across multiple business unit portfolios by leveraging multiple technology platforms, mobilizing resources, and providing technical leadership.
  • Adept at championing the design and provision of responsive, scalable applications, systems, and solutions, while managing assigned budgets to automate workflow, maximize client satisfaction, and achieve significant cost savings.
  • Excel at building, coaching, and directing on/offshore technology, supplier, and delivery teams focused on providing high-end corporate services by instilling an inclusive culture built on trust, support, and clear communications.
  • Skilled in integrating business processes with cutting-edge systems, restructuring infrastructure resourcing models, and formulating technical roadmaps with software/hardware vendors to optimize IT assets and minimize SG&As.
  • IT Service/Operations Management
  • Business/Technology Transformation
  • Portfolio/Project Management
  • Application Modernization
  • Strategic Business Partnership
  • Resource/Financial Management
  • Operational/Process Excellence
  • COTS Implementation
  • Systems Design & Integration
  • People/Change Management
  • Staff & Development
  • Cost/Profit Optimization
  • Transitioned focus of 3/4th team members on new capabilities delivery for business and provided a stable environment for field associates by upskilling development teams on root cause analysis and improving testing practices.
  • Generated annual cost savings of $2M and ensured continued delivery of business portfolio by managing Confidential’s Direct to Consumer IT division and centralizing teams for highly efficient use of on/offshore development resources.
  • Produced over $10M of annual savings through exemplary leadership of a team comprising business/IT professionals to deliver a new seasonal forecasting and order management solution.
  • Reduced IT SG&A by $2M annually through consolidation and ongoing management of American Greeting’s Direct to Consumer IT division into AG’s corporate IT division.

PROFESSIONAL EXPERIENCE:

Strategic Business Partner & Solution Architect, Director

Confidential

Responsibilities:

  • Championed the planning and execution of 10-20 concurrent projects across multiple business unit portfolios, while touching multiple technology platforms such as web, mobile, and COTS.
  • Led the portfolio of Field Service technology solutions used by 12K+ employees in-store sales merchandisers, the solution-focused on communication, inventory/field issue management,, and task completion while at retail.
  • Streamlined retail operations through designing numerous enhancement modules for key business areas, including time entry, messaging, photo capture, compliance, and .
  • Enabled automated workflow, digital asset management, and global content delivery for manufacturing by steering the delivery of Confidential’s artist workflow management solution.
  • Worked on actualizing the movement of Confidential's development methodology from waterfall to iterative.

Infrastructure Manager

Confidential

Responsibilities:

  • Drove standardization of hardware and support for Confidential’s domestic and global locations for improved global consolidation of numerous core services.
  • Achieved a lower Confidential by initiating an offshore resourcing model for infrastructure by expanding the use of Confidential’s Romania office.

Senior Project Manager

Confidential

Responsibilities:

  • Facilitated creative and manufacturing business units to save over $800K in Confidential savings by delivering Confidential’s multi-phase corporate digital asset management strategy encompassing a two-year roadmap of solutions and process improvements for managing Confidential’s digital artwork, manufacturing/editorial content, and supporting workflows.
  • Led multiple project teams and solution deployments for numerous web applications supporting internal business units such as sales, creative, order processing, and field service.
  • Designed and rolled out Confidential’s web development project methodology, including deliverables such as use cases, data requirements, test scripts, estimating model, technical design, security design, and testing.

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