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Senior Business/bi Analyst Resume

SUMMARY:

  • Accomplished professional with more than 20 years' experience in data analysis, conversion, revenue assurance and fraud detection, mapping data in different sources in multiple systems in telecommunications industry.
  • Detail - oriented analyst, skilled at coordinating design, development, implementation, and enhancement of conversions between telecommunications platforms. Articulate communicator, expert at preparing business requirements documents and functional specifications.
  • Data Analysis
  • Revenue Assurance
  • Customer Relationship Coordination
  • Data Mapping
  • Fraud Detection
  • User Assistance Testing (UAT)
  • Data Conversion
  • Business Requirements
  • Continuous Process Improvement
  • Records Management
  • Data Visualization
  • Functional Specifications
  • Business Analysis
  • Switch Auditing
  • Business Intelligence Analysis

TECHNICAL SKILLS:

Telecommunications Protocols: Sonus DMS Telecom Application Package (TAP)Short Message Service (SMS) CDMA GPRS GSM MMS WAP UMTS

Telecom Systems: CBP Tracking & Billing AMDOCS Ensemble AMDOCS Enabler AMDOCSTelegence KicCare (AMDOCS PrePaid Platform), Fraud ManagementPartner Settlement, Revenue Assurance, Cost Assurance Snooper(Provisioning) RCATS DWS IN Recharges Legacy Systems Mediation Switch SS7

Telecom Products: Centrex Inside Wire Maintenance Toll Restriction E911 Directory Resellers Usage Prepaid - Recharges

Usage: AMA CDR ANS.1 Short Message Services Transferred Account Procedure

Software: Excel Access Project Visio Word BRIO SQL MySQL Relational Databases ETLs HTML CSS JavaScript JQuery Tableau PowerBI

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business/BI Analyst 

Responsibilities:

  • Analyzed network data (in own network and roaming) to determine revenue and cost for wireless towers.
  • Defined requirement to monitor lease agreements for wireless towers; determining the cost and revenues associated for each tower. Creating visualizations and tools to monitor lease management.
  • Created visualizations to monitor costs, revenues, leases and margins. Also, visualizations forecasting the cost and revenues for wireless towers and agreements.

Confidential

Conversion Analyst

Responsibilities:

  • Analyzed requirements for each feature and price plan, mapped to either existing Century Link Feature/Price Plan or created new Feature/Price Plan for each feature and product.
  • Ensured all customers for each product were mapped and ready for conversion, achieving 99% conversion rate with minimal errors.
  • Conducted quality review in collaboration with product managers for weekly mapping sheets, resolving discrepancies.

Confidential, Denver, CO

Fraud Analyst

Responsibilities:

  • Forged effective partnerships with customers for all phases of implementation including data gathering, identifying business requirements and functional specifications, mapping sources, and conducting user acceptance testing.
  • Evaluated functionality of fraud system, creating test scenarios for each rule; completed project according to established timelines.
  • Managed testing and, directing UAT testing, validating cases, and resolving issues from testing scenarios; earned 100% customer satisfaction.

Confidential

Senior Implementation Analyst

Responsibilities:

  • Conducted quality assurance review for each group, administering and interpreting UAT and test scenarios to measure functionality; successfully resolved issues.
  • Established processes and procedures for International Interconnect Group; implemented Concilia (interconnect tool) with success ratio of 99.93 CDRs processed.
  • Implemented Optima (Subex Routing Tool) to monitor routing and manage cost with other carriers.
  • Managed relationships with other carriers, implementing Optima (routing tool) to monitor routing and manage cost; created processes and procedures for dispute resolution.

Confidential

Senior Cost Implementation Analyst

Responsibilities:

  • Validated setup of numbers in multiple systems, including provisioning (Snooper), billing (Telegence, KicCare), creating Excel macros to compare CDRs and isolate issues; automated features to eliminate non-allowed test calls.
  • Identified issues between call results and billing, creating tickets for discrepancies and collaborating with revenue assurance to resolve outstanding tickets.

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