Senior Business/BI Analyst Resume

SUMMARY:

Accomplished professional with more than 20 years' experience in data analysis, conversion, revenue assurance and fraud detection, mapping data in different sources in multiple systems in telecommunications industry.
Detail - oriented analyst, skilled at coordinating design, development, implementation, and enhancement of conversions between telecommunications platforms. Articulate communicator, expert at preparing business requirements documents and functional specifications.
Data Analysis
Revenue Assurance
Customer Relationship Coordination
Data Mapping
Fraud Detection
User Assistance Testing (UAT)
Data Conversion
Business Requirements
Continuous Process Improvement
Records Management
Data Visualization
Functional Specifications
Business Analysis
Switch Auditing
Business Intelligence Analysis

TECHNICAL SKILLS:

Telecommunications Protocols: Sonus DMS Telecom Application Package (TAP)Short Message Service (SMS) CDMA GPRS GSM MMS WAP UMTS

Telecom Systems: CBP Tracking & Billing AMDOCS Ensemble AMDOCS Enabler AMDOCSTelegence KicCare (AMDOCS PrePaid Platform), Fraud ManagementPartner Settlement, Revenue Assurance, Cost Assurance Snooper(Provisioning) RCATS DWS IN Recharges Legacy Systems Mediation Switch SS7

Telecom Products: Centrex Inside Wire Maintenance Toll Restriction E911 Directory Resellers Usage Prepaid - Recharges

Usage: AMA CDR ANS.1 Short Message Services Transferred Account Procedure

Software: Excel Access Project Visio Word BRIO SQL MySQL Relational Databases ETLs HTML CSS JavaScript JQuery Tableau PowerBI

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business/BI Analyst

Responsibilities:

Analyzed network data (in own network and roaming) to determine revenue and cost for wireless towers.
Defined requirement to monitor lease agreements for wireless towers; determining the cost and revenues associated for each tower. Creating visualizations and tools to monitor lease management.
Created visualizations to monitor costs, revenues, leases and margins. Also, visualizations forecasting the cost and revenues for wireless towers and agreements.

Confidential

Conversion Analyst

Responsibilities:

Analyzed requirements for each feature and price plan, mapped to either existing Century Link Feature/Price Plan or created new Feature/Price Plan for each feature and product.
Ensured all customers for each product were mapped and ready for conversion, achieving 99% conversion rate with minimal errors.
Conducted quality review in collaboration with product managers for weekly mapping sheets, resolving discrepancies.

Confidential, Denver, CO

Fraud Analyst

Responsibilities:

Forged effective partnerships with customers for all phases of implementation including data gathering, identifying business requirements and functional specifications, mapping sources, and conducting user acceptance testing.
Evaluated functionality of fraud system, creating test scenarios for each rule; completed project according to established timelines.
Managed testing and, directing UAT testing, validating cases, and resolving issues from testing scenarios; earned 100% customer satisfaction.

Confidential

Senior Implementation Analyst

Responsibilities:

Conducted quality assurance review for each group, administering and interpreting UAT and test scenarios to measure functionality; successfully resolved issues.
Established processes and procedures for International Interconnect Group; implemented Concilia (interconnect tool) with success ratio of 99.93 CDRs processed.
Implemented Optima (Subex Routing Tool) to monitor routing and manage cost with other carriers.
Managed relationships with other carriers, implementing Optima (routing tool) to monitor routing and manage cost; created processes and procedures for dispute resolution.

Confidential

Senior Cost Implementation Analyst

Responsibilities:

Validated setup of numbers in multiple systems, including provisioning (Snooper), billing (Telegence, KicCare), creating Excel macros to compare CDRs and isolate issues; automated features to eliminate non-allowed test calls.
Identified issues between call results and billing, creating tickets for discrepancies and collaborating with revenue assurance to resolve outstanding tickets.

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