Manager, Supply Chain Technologies Resume

SUMMARY:

Experienced Leader blending 16+ years of business acumen and technical expertise to develop solutions and applications that meet client needs and produce significant top - line benefits for organizations from start-ups to Fortune 500 companies.
Brings expertise in product life cycle management (PLM), global sourcing, order management, supply chain management, and system integration. A results-driven leader who has demonstrated success in launching overseas operations and recruiting teams, establishing a global presence.

TECHNICAL SKILLS:

Proficient MS Office Suite, JIRA, and TradeStone Software Suite Toolset

PROFESSIONAL EXPERIENCE:

Confidential

Manager, Supply Chain Technologies

Responsibilities:

During a software vendor selection project, spearheaded the evaluation of specialty order management solutions and developed a final recommendation deliverable based on the client’s business processes.
Served as Retail, Footwear and Apparel (RFA) PLM Subject Matter Expert on an IT transformation strategy project with the role of reviewing existing processes and systems and devising future roadmap recommendations.
Enhanced PLM practice by creating new service offerings and Go-To-Market materials.

TradeStone Software

Confidential | Atlanta, GA

Responsibilities:

Delivered multiple global full life-cycle software implementation engagements using both on-shore and off-shore resources. Duties include: project scheduling, managing deliverables, generating status reports, and resolving issues to ensure that project was completed on time and within budget.
Led a six-month turnaround project for one of the largest specialty apparel companies in the world and a service budget of $1M, providing an online platform solution that allowed their worldwide suppliers to review styles, as well as perform strategic sourcing and costing analysis.
Designed and implemented company solution suites across a diverse range of retail process footprints including: Product Design and Development, Global Sourcing, Order Management, Supply Chain Management, Finance, and Supplier Management.
Served as Service Delivery Owner across multiple projects and project teams such as large retail apparel companies, international retail groups, and national hardgoods retailer. Customers included several Fortune 500 companies.
Increased customer satisfaction ratings by effectively managing accounts, up selling services to existing accounts aligned with customer needs, performing system demonstrations, and presenting product features and benefits at user conferences.
Led the recruiting and hiring process, leading to a highly skilled team and low employee turnover rate.
Provided industry insights and best practices to customers through s and Customer Advisory Board meetings, resulting in positive relationships with customer IT and business teams.

Confidential

Director

Responsibilities:

Launched the TradeStone Software (Asia) office based in Hong Kong, establishing office administration and business development teams, as well as recruiting and mentoring Professional Services consultants.
Successfully directed Hong Kong based implementation projects for international retailers.

Confidential

Principal Consultant

Responsibilities:

Delivered consulting services focused on building market-leading Supply Chain Commerce Solutions that help companies manage accelerated and fluctuating market demands.
Managed the first-ever conversion project integrating a replenishment solution from iSeries platform to Java.
Reduced redundant inventory at a national drugstore chain through demand forecasting, which included performing demand cleansing and seasonal profiling.

Consulting Manager

Confidential

Responsibilities:

Championed the RFID initiative in Asia Pacific market by building a solution team in China and supporting partners in South Korea, securing two RFID implementation projects in Asia, which were the company’s first overseas RFID projects.
Instrumental in building a Professional Services team in Shanghai by relaying company culture, product knowledge, and implementation methodology.
Supported projects throughout greater Asia Pacific countries such as Australia and Japan utilizing products from the company’s line, including the Warehouse Management, Trading Partner Management, and RFID systems.
Conducted pre-sales demos for Manhattan Warehouse Management System and RFID solutions in the Asia Pacific region, driving business development and value-added partnership alliances in the region.
Hosted annual user conference based in China for two consecutive years in a row.
Provided real-time translation for company senior executives, keynote speakers, and corporate communication contacts during press conferences.

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