SUMMARY:

• Over 20 years of Software Management, Administration, Implementation and Consulting with an Emphasis on Business Processes and Best Practice Savings.
• Systems and Process Analysis
• Insurance, Finance, Healthcare Specialist
• Management
• Project Management
• Systems Administration
• Systems Consulting
• Hardware and Software Implementations and Upgrades
• Proposal Preparations and Negotiations
• Budget Preparation
• Quality Control
• Technical Writing
• /Development
• Recruiting
• Application Development
• Purchasing
• Documentation
• I.T/Functional Liaison
• Current and Future State Designing
• Functional to Executive Level Communications

TECHNICAL SKILLS:

• User Interface
• XML
• Oracle
• Jira
• SQL
• PLSQL
• Visio
• SDLC
• User Acceptance Testing
• Application Development
• Test Automation
• Data Warehouse
• Report Writing
• Data Analysis
• Cost Reductions

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Negotiate and liaise between business teams, technology teams, and support teams
• Deliver cost effective, high performance technology solutions
• Worked with users and stakeholders to analyze and validate requirements
• Manage project through status meetings, weekly reports, identifying risks, and tickets
• Served customers and businesses by running and viewing reports
• Designed analytical solutions
• Execute and validate test cases
• Responsible for specifications, implementations, and analytics
• Prepared business models, flowcharts, and diagrams

Confidential

ERP System Administrator III

Responsibilities:

• Oversee System Upgrades, enhancements and future products
• Security Administrator for ERP and associated products
• Project Manage associated application implementations, upgrades, support and maintenance
• Monitor System performance and resolve system issues
• Provide functional and technical expertise to over 7000 users
• Research vendor products and negotiate vendor services and contracts
• Train management, end users, help desk and operators on system support, maintenance and usages
• Liaison and point of contact for ticket monitoring between users and vendors
• Create and maintain system budgets and projects
• Consult with departments on streamlining processes to create best practices

Confidential, Kansas City, MO

ERP Systems/Business Administrator

Responsibilities:

• Translate stakeholder requirements into tangible deliverables such as functional specifications, user cases, workflow/process diagrams and data modeling diagrams
• Created Streamlined Imaging system processes throughout 9 departments by working in tandem within departments to better understand their current process issues and create faster, efficient and cost saving solutions.
• Oversee System Upgrades
• Security Administrator for Lawson and ImageNow
• Monitor System performance and resolve system issues
• Provide functional and technical expertise to over 1000 users
• Research vendor products and negotiate vendor services and contracts
• Train management, end users, help desk and operators on system support, maintenance and usages
• Liaison and point of contact between users, vendors and I.T
• Oversee the addition of peripheral equipment including relocations, additions and hardware such as printers, scanners and distributions
• Assist Network Administrators in hardware tuning, sizing and performance enhancements
• Create and maintain systems budget
• Provide options for departments to reduce cost and provide better solutions for optimal care and support.

Confidential, Farmington Hills, MI

Sr. System Administrator - Supervisor/Project Manager

Responsibilities:

• Create project plans, playbooks, future and current state requirements and ensure timelines are met by securing resource allocation
• Business Administrator for ERP and Interfacing Systems
• Manage and mentor System and Security Administrators
• Point Lead for System Integration with Web Services, Interfaces, Conversions, TIS, Unix Administrators, Functional teams and Management
• Work with vendors on issues, tasks and priorities as well as licensing and technical requirements
• Create system maintenance and policy and procedures
• Communicate technological information in a functional manner for all levels of users and management

Confidential

Technical/Business Analyst

Responsibilities:

• Technical Analyst for Finance, Payroll and Procurement
• Analyze client’s business requirements and process through document analysis, interviews and workflow diagrams
• Project Lead for Finance subsystem conversions into ERP system
• Create project plans and technical documentation for installation of nine affiliate hospitals converting to new ERP system
• Create and test security classes within Unix and NT environments
• Negotiate and purchase licenses for additional software
• Work with IT staff on creating best practice routines and scripts for subsystem interfaces
• Create workflow and system processes for financial transmittals to banking entities
• Train users and management on financial processing, reporting, E-Requisitions, payroll processing, purchase orders and security

Confidential

Consultant-System Administrator

Responsibilities:

• Corrected system issues by researching problems and taking corrective actions
• Offered options on system integration and planned for future projects within all departments
• Created reports for various departments using system case tools
• Created manuals and processes and procedures for optimum application usage
• Ran database queries for tuning possibilities
• Communicated progress and issues with Management, including middle and Executive professionals.

Confidential

Contractor - Implementation Consultant PeopleSoft/Lawson

Responsibilities:

• Trained I/S team on Lawson security and maintenance
• Created various reports using case tools
• Consulted personnel on application methodology and obtaining maximum performance during design and implementation of software
• Create spreadsheets in appropriate formats for FTP interfaces going to and from the system
• Created file conversion records for various reports and interfaces
• Assisted on GL transactions for new hospitals including chart of accounts mapping, asset management and balance conversion

Confidential

Contractor - Project Manager, Data Warehouse

Responsibilities:

• Managed multiple projects in a matrix environment for DSS/DW department
• Created and maintained project plans using MS Project/Visio and power Point tools
• Assisted in defining project requirements, coordinated resources and resolved any project issues that were identified
• Responsible for reporting project status to business users and management
• Initiated and facilitated all project related meetings
• Worked with various departments discerning their technological and business needs and recommended solutions

Confidential

Director of Financial Systems

Responsibilities:

• Director for all Financial Systems including design, implementation, upgrades, patches, maintenance,, security, processes and written procedures
• Responsible for all Financial system operations, including testing, troubleshooting, problem resolution, patches, disk space, data warehousing, optimal performance tuning
• Managed I/S and Finance Staff on all phases of project design, implementations and daily duties
• Corporate liaison between Executive Management and Information Technology
• In charge of vendor selection, new products, upgrades and new systems, including cost analysis, ROI and product analysis
• Provide for end users detailing computer application usage that generated an include in productivity levels
• Created budget and scripts for analyses of financial statements
• Worked with banks on transactional wires and communications
• Traveled to subsidiaries to manage mergers and train staff on technology and financial procedures