Professional Summary:

• Over 11 years of experience in Business Process Analysis Engineering, Business Requirements gathering and documentation, Data modeling/Migration, Database Data Warehouse design, Quality Assurance and development of B2B Web 2.0 Based applications.
• Business Analyst experience in Financial, Insurance, and Healthcare industries, adaptable to other industries with familiarity with mergers and acquisitions between companies.
• Excellent in Identity Management, Product planning, Environment analysis, business unit communication, process documentation, Segregation of duties, Forecasting, H.R. Management, Global sales environments, Agile, ERP, SSO, RUP, Data Analysis, server migration coordination Data Flow Modeling, Dimension and Logical data modeling.
• Ability to follow CDISC data standards and fluent in maintain SDLC process and documentation.
• Proficient in Structured finance, and Financial services, in back and front office such as, Asset management, Payment systems life cycle, Trade processing, Information Security, Portfolio management, Hedge funds Payment processing, Investment Accounting System, Cash management, Derivatives, Commodity, Equity, OTC products, Billing systems, and Wealth Management.
• Extensive experience in analyzing and documenting business requirements and system functional specifications including business intelligence technologies, Use Cases, Risk management, CRM and Gap Analysis.
• Highly Innovative and proficient in creating detailed Use Cases, Sequence Diagrams, and Collaboration diagrams, Activity Diagrams, Class Diagrams etc.
• Exceptional communicational, Analytical, writing documentation and critical thinking skills for the software development methodologies, management, and control of documentation
• Strong understanding of the principles of Business Objects and Data Warehousing using Fact Tables, Dimension Tables and star/snowflake schema modeling.
• Strong understanding of International business processes and interface with Information Technology.
• Excellent record of accomplishment as a leader and team player with excellent negotiation, communication and inter-personal skills.
• Effective in cross-functional and global environments to manage multiple tasks assignments concurrently.
• Expert in the Health, Life, Property, and Casualty, Annuities, Disability, Worker compensation, Commercial Lines, and Supplemental Insurance policies include Administration, Sales, Customization, Claims, and CMS.
• Highly organized, detail-oriented professional with strong business and technical skills.
• Bilingual.
• Finalizing my education to obtain an MBA and taking the exam for CFP Accreditation.
• Maintaining a Health, Life, Property and casualty Insurance Licenses in the states of NY and NJ.

Skill set:

Rational Suite rose , Microsoft Word, Excel, Visio, Visual Basic, Access, PowerPoint, and Project, Mercury tools, WebExpress, Web 2.0, Dynamics Report Writer, FRx, ALIP, XL Reporter Query Analyzer, ClearQuest, PowerCenter, UAT, Photoshop, Oracle, DB2 UDB, ETL Tools, Citrix, SharePoint , BI, RDBMS, MS-GP, CRM, ERP, UML, Dbase3, XML/XSLT, Requisite Pro, .Net, SQL Server, 2000/2005, SQL, PL/SQL, ERWIN, J2EE, Stored Procedures.

Projects Summary:

Confidential

Senior Business Analyst/ Project Manager

Hardware/Software:

Visio, RUP Methodology, MS Project, Rational Tools, UAT, , Citrix, MS Excel, Ms Access, Word, Power Point.

Responsibilities:

• Created extensive and detailed business analysis reports for each type of policy by country.
• Acted as primary contact for system support between local offices and home offices.
• Managed the existing administration system of 18 countries with different time zones and languages.
• Conducted internal and external specification reviews for functionality.
• Coordinated with LO and HO by implementing a web 2.0 access to the system.
• Identified SMEs and managed the IdM process.
• Gathered requirement for the management of vouchers, performed gap analysis, and facilitated JAD sessions to create mapping documentations.
• Implemented the solvency 2 compliance in EU, Japan and few eastern European countries
• Involved with the data conversion as part of the migration team.
• Managed defined benefit administrative staff and consulted with Managers regarding plan design and migration.
• Developed and implemented database to streamline project completion and transfer of data.
• Analyze data provided by LO to create Use Cases and basic Actuaries calculations using established calculation tools and processes to identify and document the full business process to prepare for solvency compliance and automations.
• Analyze insurance plan documents and follow administrative procedures related to insurance calculations for batch set up.
• Update workflow management tools and administrative procedures to be connected with triggers to flow thru the business cycle as necessary.
• Fully automated many of the financial reports.
• Developed and wrote test plans specifications to incorporate all design features for new products, enhancements to existing systems due to legal changes or system upgrades based on each country.
• Provided trainings sessions to various departments and employees on new systems and new/changed processes.

Confidential

Senior Business Analyst/PM

Hardware/Software:

Visio, RUP Methodology, MS Project, Rational Tools, UAT, , Citrix, MS Excel, Ms Access, Word, Power Point.

Responsibilities:

• Provided consulting services for Vitech client 1199 benefit fund in-house in time square NYC for the entire project.
• Created extensive and detailed business analysis reports for each set of Benefits by state.
• Managed the V3 annual administration system of approximately 125 defined benefit pension plans.
• Managed defined benefit administrative staff and consulted with Managers regarding plan design and automation.
• Developed and implemented database to streamline project completion.
• Developed an automated system log to track and record notes from participant calls and follow-up with research on participant questions and correspondence.
• Analyze data provided by clients to create Use Cases and basic pension calculations for terminated or retired participants using established calculation tools and processes to identify and document the full business process to prepare for automations.
• Analyze pension plan documents and follow administrative procedures related to pension calculations for batch set up.
• Update workflow management tools and administrative procedures to be connected with triggers to flow thru the business cycle as necessary.
• Authorized assigned claims and managed timely payment processing's.
• Administered disability claims and coordinated with claimant and client utilizing the Content Management Systems CMS .
• Fully automated the settlement of the Claims cycle.
• Acted as primary contact for client system support.
• Coordinated with client and claimants by implementing a web 2.0 access to the system.
• Collaborated with claimants of documentation thru the V3 imaging system.
• Implemented the highly customized V3 benefit administration system for various clients.V3 solution includes enrollment, payroll reporting, contribution accounting, pension processing, benefit payments, disability claims, workflow and imaging.
• Implemented the V3 Member Self-Service module and Employer Self-Service module for added customer convenience and efficiency.
• Involved with the data conversion as part of the conversion team.
• Provided training on the new Benefit Administration System and other system configurations to clients employees and customers.

Confidential

Project Manger/Senior Business Analyst

Hardware/Software:

Visio, RUP Methodology, MS Project, Rational Tools, Ms Access, Word, Power Point, PL/SQL.

Responsibilities:

• Created extensive and detailed business analysis reports for each set of product by state.
• Maintained Cigna's main line business units, and work in compliance in these units with Regulations emerge and being 'Audit Ready' in this regard at all times.
• Rationalized the product portfolio and determined the lead product for each geographic market.
• Managed the organizational segmentation alignment and build segment-specific capabilities in certain functional areas. Both segmented/aligned and shared.
• Analyze costs and implement a cost competitiveness business process that is covering medical cost, administrative cost and competitiveness of guaranteed cost product in particular.
• Build a platform to meet segment needs and conversion of targeted markets. Providing service guaranteed cost portion and ability to accommodate individual and small group business.
• Analyzed and enhanced the business process system into a simple quoting and underwriting process.
• Developed robust management financial reporting data availability, Reference data, cycle time improvements, upgrade data reporting warehouse timely and segment specific reserving and reporting .
• Provided trainings sessions to various departments and employees on new systems and new processes.

Confidential

Lead Business Analyst / Systems Analyst

Coli-Boli Platform Replacement project was a very large-scale project for the high net worth clients and MMFG contracted with Accenture Company to customize the ALIP.

Hardware/Software:

Visio, RUP Methodology, ALIP, MS Project, Rational Tools, Ms Access, Word, Power Point.

Responsibilities:

• Lead and mentored for a team of three because the project was complex and the team was huge so the project manger assigned team leads to qualified members.
• Evaluated and made recommendations from a business perspective, the feasibility of designing/revising new or existing computer systems.
• Gathered requirement for the management of user's credentials, performed gap analysis, and facilitated JAD sessions.
• Managed weekly meetings with the business team, management team and the technical team as well as the ODS databases clients.
• Developed and wrote test plans specifications to incorporate all design features for new products, product planning, and enhancements to existing systems due to legal changes or system upgrades.
• Administrated the training for all the different users from different backgrounds and different uses of the system.
• Identified and gathered business requirements for new/revised automated systems using business intelligence technologies.
• Conducted internal and external specification reviews for functionality.
• Developed and wrote test plans specifications to incorporate all design features for new products, enhancements to existing systems due to legal changes or system upgrades.
• Identified SMEs and managed the IdM process.
• Researched system problems, documents and communicated findings to the team.
• Evaluated and made recommendations from a business perspective, the feasibility of designing/revising new or existing computer systems.
• Participated in developing unit objectives to align with overall business plan.
• Involved in handling and planning Executive Benefits, Life and other insurances Products.
• Responsible for the project weekly status report communication presentation, documentation, distribution, follow-ups .

Confidential

Business Analyst

Thomson Financial is the most complete source of integrated Data, Information security and technology applications in the global financial services industry. The project was dubbed Thomson-ONE , where Thomson Financial developed common product delivery architecture. The Microsoft GP framework was chosen to meet customer needs and reduce the complexity of the IT infrastructure.

Hardware/Software:

Rational Suite, SAS/ Base, Microsoft.NET, Crystal Reports, Basel, MS-Visio, MS-Project, MS-GP, Rational test Suite, UML, Windows NT 4.0, UNIX, PL/SQL.

Responsibilities:

• Gathered business requirements through interviews, surveys, prototyping and observations using agile method.
• Conducted controlled, brainstorming sessions with project focus groups.
• Prepared Business Requirement Documents containing the essential business elements, detailed definitions of terms, analysis of business data requirements, SoD controls and detailed descriptions of the relationships between the actors in the existing business process workflows.
• Planned and defined system requirements by writing Use Cases, Use Case Scenarios and Use Case Narratives using the UML.
• Leaded conferences with customers and prospects, and administered billing in Dynamics GP
• Created Use Case Diagrams with Visio, Business Flow diagrams, Activity Diagrams, Sequence Diagrams in Rational Rose.
• Facilitated JAD sessions with management, SMEs, users and other stakeholders for open and pending issues to develop specifications and used Agile Management throughout the project.
• Wrote full functional and technical specifications and communicated requirements to development teams.
• Created and maintained complete development plans that included functional specifications, Use Cases and credit risk assessments with principles prescribed under Basel II.
• Implemented team connect. to create a robust solution development framework
• Performed several Microsoft Great Plains database migrations/upgrades from various databases to the latest Microsoft SQL Server versions.
• Conducted User Acceptance Testing on the application resolved issues from the participants, prepared Test Analysis Reports and participated in Product Readiness Review and Product planning.
• Conducted presentations and walkthroughs with end users and stakeholders prior to formal training sessions.
• Conducted user and other appropriate stakeholder training sessions.