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Solution Architect/ Project Program Manager Resume

San Jose, CA

SUMMARY:

  • Highly accomplished IT Leader and Engineering Professional wif a wealth of experience specializing in business and solution architecture, cross - functional leadership, and collaboration wif diverse teams. Bachelor’s in Engineering wif Diploma in Advanced Computing and teh ability to successfully develop and enhance customer partner experience.
  • Exhibits strategic leadership and a continuous learner wif a passion for learning new technologies and leading solution architecture dat leverage innovative technologies. Excellent customer-centric leadership skills demonstrated by utilizing active communication techniques and superior interpersonal skills resulting in consistently exceeding performance metrics. Strong interpersonal and teamwork skills wif teh ability to communicate wif a diverse population at all technical skill levels. Expert team-player wif a strong work ethic and extensive knowledge of process optimization.
  • Java| XML|SQL| No-SQL| Waterfall| Agile| Hybrid| SAFE| Microservices| Client/Server| Rally| Jira| MS Project| Kibana| Postman| Spring Boot| JMS| Kafka| AWS|GCP| Hibernate| SAAS| Annuity| Product Project Management| NPI | Requirements Gathering| Solution Design| Web Application Development| Team Management| Design Thinking
  • Led multiple transformational projects/programs for Cisco Commerce
  • Enabled Enterprise business deliveries to propel Cisco's multi billion dollars selling capabilities in Technical Services, Hardware (Routers and Switches) and Saas Annuities domains
  • Decide on delivery strategy for individual monthly, quarterly release cycles
  • Influence business owners to arrive at consensus on requirements
  • Identify stakeholders responsible for sign off
  • Delegate responsibilities to Tech-leads and Architectures
  • Provide high level technical leadership to teh team
  • Deliver based on dual shore model
  • Manage Change Management processes and make sure zero disruption in Production
  • Integrate cross track, cross application capabilities
  • Design high level solutions for complex requirements
  • Set teh right expectations wif team members
  • Motivate team members to give their best
  • Establish best practices and compliance to teh same
  • Present solution blueprints to all stakeholders and garner acceptances
  • Transition new functional and technical release details to operations teams
  • Plan meticulously for each phase of teh release cycle
  • Report into higher Management and share clear picture of current status

PROFESSIONAL EXPERIENCE:

Confidential | San Jose, CA

Solution Architect/ Project Program Manager

Responsibilities:

  • Define and manage teh delivery of complex solutions wifin teh Hardware, Software, SAAS Configuration and Enterprise License Agreement domains for Sales Digital Transformation of Cisco as a part of Cisco Commerce platform, right from NPI to Configuration, Pricing, Quoting, Ordering, Subscription Provisioning, License generation and True Forward flows for WebEx and other offers.
  • Provide high level technical and functional analysis and inputs and ownership of detailed solutions
  • Lead teh team of 30 team members including ITAs. S/W Engineers, QA Engineers, Leads and Project Managers across US (SJ, RTP) & India (Pune) to align to teh common goals of teh project deliverables and timelines.
  • Identify system performance baselines and made sure teh quality of deliverables at each phase are well above teh set baselines.
  • Making sure teh Ops teams are aware of teh new solutions being delivered and teh solutions satisfy teh business and system requirements
  • Assist in case of any escalations and made sure teh issues were resolved to teh satisfaction of teh client and included in teh issue logs and lessons learned
  • Design solutions for Commerce Workspace using Rules engine, Micro services and Angular UI for Hardware, Software, XAAS Configuration and Ordering spanning multi quarters.
  • Facilitate overall technical delivery from 6 different simultaneous cross vendor, cross geography projects to teh satisfaction of internal and external stakeholders driving project schedules from design to release, and manage teh production launch up until Normalization or Warranty period completion.

Sr Technical Lead/Project Manager

Responsibilities:

  • Lead teh High Touch Rapid Response Team (size 11. Analyst, Engineers) to migrate Cisco partners in APAC, EMEA, US & LATAM regions onto newly introduced Cisco Commerce Workspace (CCW) Platform.
  • Made sure teh MTTR was gradually reduced from 27H to 4H as per teh SLA commitment.
  • Initiated teh team from grounds up right from hiring and knowledge transition of teh engineers to making them productive in very short time frame.
  • Identified candidates to groom towards teh lead positions and built a second line of leaders
  • Owned and authored WoW, MoM system performance reports in terms of identifying teh system performance bottlenecks, root causes, probable solutions and raised service requests for prioritizing teh fixes.
  • Collaborated wif Business Analysts and Business Architects on requirement understanding, Estimation, Task Prioritization, Risk Identification, Mitigation & Contingency Planning.
  • Optimized schedules and staggered deliveries by motivating team to adopt shift model to help onsite team

Sr Technical Lead/ IT Analyst

Responsibilities:

  • Lead teh Development, Analysis, Deployment, Support, Authoring TSD, FSD
  • Analyzed teh business requirements and performed data Mining and Analysis
  • Troubleshoot in Java, Oracle, JSP, HTML, XML, Web-Services, UI Technologies
  • Lead System Engineer for Cisco’s Ordering Systems to author Technical System Requirements for teh new Configuration and Sales Ordering Platform (CCW).

Confidential

Technical Lead

Responsibilities:

  • Developed, some of teh most complex module of Pending Automation in J2EE and Oracle for teh Ordering Tools in Quote to Cash
  • Lead teh offshore team for teh overall delivery of transformational Oracle Apps version upgrade from 10.7 to 11i for teh Ordering tools
  • Designed APIs and JSP pages for teh Ordering Tools, teh online marketplace for Configuring & Selling Routers to coveted Partners

Confidential | San Jose, CA

Technical Development Engineer

Responsibilities:

  • Designed, developed and delivered a Visio based Drag-n-Drop configuration experience for complex Cisco routers wif up to 3 layers deep Configurations wif Visio, VBA API + Java API integration
  • Analyzed and solutioned high complexity issues in teh Selectica JAVA APIs.

Confidential

Software Development Engineer

Responsibilities:

  • Designed and Built HW + SW interface using Java.net socket APIs for safe shutdown of lab computers in case UPS power backup is about to exhaust.
  • Developed complex interface to capture and display in graphical formats, volumes of data using Visual Basic and MS Access + MS Excel + Crystal Reports for a weekly publication dealing in commodity trading.

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