Highly accomplished IT Leader and Engineering Professional wif a wealth of experience specializing in business and solution architecture, cross - functional leadership, and collaboration wif diverse teams. Bachelor’s in Engineering wif Diploma in Advanced Computing and teh ability to successfully develop and enhance customer partner experience.
Exhibits strategic leadership and a continuous learner wif a passion for learning new technologies and leading solution architecture dat leverage innovative technologies. Excellent customer-centric leadership skills demonstrated by utilizing active communication techniques and superior interpersonal skills resulting in consistently exceeding performance metrics. Strong interpersonal and teamwork skills wif teh ability to communicate wif a diverse population at all technical skill levels. Expert team-player wif a strong work ethic and extensive knowledge of process optimization.
Java| XML|SQL| No-SQL| Waterfall| Agile| Hybrid| SAFE| Microservices| Client/Server| Rally| Jira| MS Project| Kibana| Postman| Spring Boot| JMS| Kafka| AWS|GCP| Hibernate| SAAS| Annuity| Product Project Management| NPI | Requirements Gathering| Solution Design| Web Application Development| Team Management| Design Thinking
Led multiple transformational projects/programs for Cisco Commerce
Enabled Enterprise business deliveries to propel Cisco's multi billion dollars selling capabilities in Technical Services, Hardware (Routers and Switches) and Saas Annuities domains
Decide on delivery strategy for individual monthly, quarterly release cycles
Influence business owners to arrive at consensus on requirements
Identify stakeholders responsible for sign off
Delegate responsibilities to Tech-leads and Architectures
Provide high level technical leadership to teh team
Deliver based on dual shore model
Manage Change Management processes and make sure zero disruption in Production
Design high level solutions for complex requirements
Set teh right expectations wif team members
Motivate team members to give their best
Establish best practices and compliance to teh same
Present solution blueprints to all stakeholders and garner acceptances
Transition new functional and technical release details to operations teams
Plan meticulously for each phase of teh release cycle
Report into higher Management and share clear picture of current status
Confidential | San Jose, CA
Solution Architect/ Project Program Manager
Define and manage teh delivery of complex solutions wifin teh Hardware, Software, SAAS Configuration and Enterprise License Agreement domains for Sales Digital Transformation of Cisco as a part of Cisco Commerce platform, right from NPI to Configuration, Pricing, Quoting, Ordering, Subscription Provisioning, License generation and True Forward flows for WebEx and other offers.
Provide high level technical and functional analysis and inputs and ownership of detailed solutions
Lead teh team of 30 team members including ITAs. S/W Engineers, QA Engineers, Leads and Project Managers across US (SJ, RTP) & India (Pune) to align to teh common goals of teh project deliverables and timelines.
Identify system performance baselines and made sure teh quality of deliverables at each phase are well above teh set baselines.
Making sure teh Ops teams are aware of teh new solutions being delivered and teh solutions satisfy teh business and system requirements
Assist in case of any escalations and made sure teh issues were resolved to teh satisfaction of teh client and included in teh issue logs and lessons learned
Design solutions for Commerce Workspace using Rules engine, Micro services and Angular UI for Hardware, Software, XAAS Configuration and Ordering spanning multi quarters.
Facilitate overall technical delivery from 6 different simultaneous cross vendor, cross geography projects to teh satisfaction of internal and external stakeholders driving project schedules from design to release, and manage teh production launch up until Normalization or Warranty period completion.
Sr Technical Lead/Project Manager
Lead teh High Touch Rapid Response Team (size 11. Analyst, Engineers) to migrate Cisco partners in APAC, EMEA, US & LATAM regions onto newly introduced Cisco Commerce Workspace (CCW) Platform.
Made sure teh MTTR was gradually reduced from 27H to 4H as per teh SLA commitment.
Initiated teh team from grounds up right from hiring and knowledge transition of teh engineers to making them productive in very short time frame.
Identified candidates to groom towards teh lead positions and built a second line of leaders
Owned and authored WoW, MoM system performance reports in terms of identifying teh system performance bottlenecks, root causes, probable solutions and raised service requests for prioritizing teh fixes.
Collaborated wif Business Analysts and Business Architects on requirement understanding, Estimation, Task Prioritization, Risk Identification, Mitigation & Contingency Planning.
Optimized schedules and staggered deliveries by motivating team to adopt shift model to help onsite team
Sr Technical Lead/ IT Analyst
Lead teh Development, Analysis, Deployment, Support, Authoring TSD, FSD
Analyzed teh business requirements and performed data Mining and Analysis
Troubleshoot in Java, Oracle, JSP, HTML, XML, Web-Services, UI Technologies
Lead System Engineer for Cisco’s Ordering Systems to author Technical System Requirements for teh new Configuration and Sales Ordering Platform (CCW).
Developed, some of teh most complex module of Pending Automation in J2EE and Oracle for teh Ordering Tools in Quote to Cash
Lead teh offshore team for teh overall delivery of transformational Oracle Apps version upgrade from 10.7 to 11i for teh Ordering tools
Designed APIs and JSP pages for teh Ordering Tools, teh online marketplace for Configuring & Selling Routers to coveted Partners
Confidential | San Jose, CA
Technical Development Engineer
Designed, developed and delivered a Visio based Drag-n-Drop configuration experience for complex Cisco routers wif up to 3 layers deep Configurations wif Visio, VBA API + Java API integration
Analyzed and solutioned high complexity issues in teh Selectica JAVA APIs.
Software Development Engineer
Designed and Built HW + SW interface using Java.net socket APIs for safe shutdown of lab computers in case UPS power backup is about to exhaust.
Developed complex interface to capture and display in graphical formats, volumes of data using Visual Basic and MS Access + MS Excel + Crystal Reports for a weekly publication dealing in commodity trading.