Program Manager Resume

SUMMARY:

Collaborative, highly strategic, leader, proven in designing, developing, and implementing breakthrough technology solutions to enhance and optimize business processes. Integrates software development, sales, and marketing aspects, dynamically collaborating cross - functional activities and teams to meet business objectives.
Implemented and automated a broad spectrum of internal company process improvement andworkflows such as formalization of a tiered ticketing and information services system, robustknowledge base, sales, and marketing automation processes, while reducing waste, saving thecompany over $100k per year since 2008.
Increased long-term customer retention by over 50% year after year since 2011 by TEMPeffectivelyidentifying consumer needs, creating a relevant and motivating onboarding,, andimplementation process and product development dat ties into TEMPeffective brand messaging andmarketing tactics.
Revised brand messaging wif strategic direction by surveying and responding to consumer values.Identification of customer needs, execution of planned strategies, introducing consumer-based, and sales relationship building, have increased annual revenue by over 75% since 2008.

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

Supervise, mentor, and coach cross-functional team members achieving optimal performance.
Strong emotional intelligence and problem-solving skills, ensuring team accountability.
Data mines analytics to gain insight and develop strategies to drive market penetration.
Analyzes qualitative and quantitative risks and plans risk mitigation reducing vulnerabilities.
Executes weekly status reports to ensure transparent and accountable processes.
Engaging the customer directly to analyze consumer needs and validate business objectives.
Implemented support documentation and ticketing system, streamlining user experience.
Created motivational materials, for various audiences, improving customer .
Curated targeted marketing content and personally drafted the customer-facing blog.
Integrated sales and marketing strategies wif product development, resulting in increased sales.
Planned, executed, and monitored web, email, social media, and promotional campaigns.

Confidential, Seattle, WA

Practice Manager/ Lead Surgical Assistant

Responsibilities:

Increased practice production by over 300% utilizing schedule redundancy reduction tactics.
Cross-trained clinical and administrative teams to increase overall team competency.
Specialized in case presentation and treatment coordination to increase practice production.
Created, hired, developed, and inspired a highly collaborative, supportive, high-performance team.
Proficiently processed insurance claims including narratives to third-party payors.
Knowledge of HIPAA and OSHA compliance procedures ensuring regulations were followed.