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Senior Business Systems Analyst Resume

Phoenix, AZ

SUMMARY

  • I has been a senior analyst for over 5 years wif a total of over 12 years of experience in my field. I has several years of experience in SaaS companies and large enterprises.
  • Acting as a Scrum Master and Product Owner for many teams and projects, I specialize in process improvement and efficiencies.
  • Throughout my career I has halped companies migrate to cloud services, plan and perform architecture and infrastructure updates, cloud and on - prem security implementations and audits, conversion to microservices, data and software integrations, ETL and database work, and UI/UX designs.
  • I has also performed statistical and data analysis, created story work and proof of concepts, designs, workflows, mock-ups, documentation, and a wide variety of other tasks.

TECHNICAL SKILLS

  • Agile
  • Scrum
  • Kanban
  • Waterfall
  • Scrum Master
  • Project Management
  • Product Owner experience
  • SQL/NoSQL
  • Front-end and back-end languages
  • Frameworks
  • Azure DevOps
  • AWS
  • Confluence
  • Jira
  • Excel
  • Visio
  • Project
  • LucidChart

PROFESSIONAL EXPERIENCE

Confidential - Phoenix, AZ

Senior Business Systems Analyst

Responsibilities:

  • Scrum Master for three security architect design teams providing Agile ceremonies
  • Prioritization and synchronizing of workload intake queues between teh teams wif other department leaders and external stakeholders
  • Created and implemented process improvements wifin teh department’s workflows
  • Increased efficiency by automating tasks wifin JIRA, including ticket cloning and intra-status triggers
  • Department liaison for all security review intake wifin teh company
  • Project Manager for department initiatives to standardize communications, artifacts, and processes

Confidential - Phoenix, AZ

Business Analyst

Responsibilities:

  • Established a backlog process to refine work wif teh User Team, story work prioritization, development effort costs, and feed work to teh Development Team
  • Established teh Future Projects Planning process to categorize and prioritize work, create proofs of concepts, and get realistic sizing estimations for all enhancement requests
  • Held daily agile meetings wif Development and QA, and refinement meetings wif team members for three major enhancement projects wifin teh Econometrix application
  • Application support for issues as a subject matter expert, including bug validation, injecting work into teh team sprints, and communications on release
  • Assisted in creation of communications for enhancements and improvements to Econometrix users

Confidential - Scottsdale, AZ

Senior Systems Analyst

Responsibilities:

  • Lead planning and work creation for security initiatives, database structure, authorization, autantication, and domain services for developer teams
  • Assisted wif security audits, IAM configurations, and risk gap analysis
  • Core team member in creation of teh acceptance criteria and story creation template system and templates used throughout teh product development teams
  • Collaborated wif Product Management and end users to decompose high-level requests and analyze business needs
  • Worked wif technology teams to understand and create high-level technical design of systems that solve teh business needs
  • Created business rules, workflows, system service mapping diagrams, and processes
  • Managed teh product backlog in Jira wif Product Management to create a prioritized list of user stories to ensure ongoing development team progress and planning
  • Facilitated Agile/Scrum meetings wif business, development, & quality assurance teams to present prepared User Stories to development team members for their review and estimation, including acceptance criteria, wireframes, and relevant UI/UX information
  • Assisted in troubleshooting application issues throughout teh release cycle as a subject matter expert, including during QA testing and deployment
  • Guided best practices of systems analysis, logical feature decomposition, enterprise software design, and documentation delivery for teh Business Systems Analyst group

Confidential - Phoenix, AZ

Systems Analyst

Responsibilities:

  • Project lead on an application as teh only analyst through teh whole cycle, creating documentation, requirements, design of user interface, quality and user acceptance testing, and delivering teh application
  • Project lead for a large SQL server upgrade project for databases across many types of infrastructure
  • Develop business objectives, processing requirements, and specifications
  • Synthesize complex or diverse information, collect and research data, use intuition and experience to complement data, workflows and procedures
  • Review computer system capabilities, workflow and scheduling limitations to determine if requested application or application change is possible wifin teh existing system
  • Write or modify procedures for internal use, user operational areas and system use

Confidential - Phoenix, AZ

Senior Business Systems Analyst

Responsibilities:

  • Creation of business infrastructure for teh department utilizing agile development, databases, advanced excel formulas, VB scripting, shell scripting, and SQL queries
  • Custom programming of Excel, SQL queries, VBA, VBScript, and batch files for use by teh department
  • Creation of reporting tools used globally by multiple departments
  • Conversion of multiple systems to different hardware and software requirements and compliance
  • Automation of reporting and research tools used by teh department

Confidential

Business Analyst

Responsibilities:

  • Creation of tools and reports for teh team, sites, and leaders used internationally, using Excel, SQL queries, VBA, HTML, and JavaScript
  • Increased productivity and accuracy for teh team by using databases and custom scripting
  • Database administration for teh department including data retrieval, reporting and analysis
  • Deep analytics to provide increased accuracy, efficiency, and drive better performance for teh company
  • Scheduling, long-term operational planning, and capacity forecasting
  • Support capacity planning and staffing recommendations for 1000+ employees
  • Develop and manage teh distribution of staff across teh call center enterprise to support service level commitments, including management of teh network schedule bidding process
  • Support daily service levels and productivity, making improvement recommendations to management
  • Support teh production of ad-hoc and standard reports and analysis as need for teh executive team, as well as divisional management teams
  • Research and recommend process improvement solutions, ensure efficiency and currency of teh established procedures to achieve optimum performance levels for teh Call Center Operations
  • Accountable for achieving designated answer rates, and occupancy goals at a monthly, weekly, daily and intra-day level for multiple queues
  • Provided constant reviews and feedback on areas of potential risks and threats to identify these risk elements and take appropriate corrective and/or preventive measures
  • Represented WFM in cross-functional meetings, and on wide initiatives and projects

Confidential - Tempe, AZ

Senior Business Analyst

Responsibilities:
  • Created database applications used company wide
  • Developed real time web applications for agents and managers to track key department metrics
  • Database management and reporting for department
  • Creation of business requirements documents
  • Research and analysis of business needs for company-wide projects
  • Integration and User Acceptance Testing of projects
  • Analysis of key metrics to create modeling factors, increasing service levels and productivity
  • Monitor and control of teh IVR and inbound call routing
  • Maintaining key metrics of performance for teh company
  • Training, integration, and on-boarding, wif our workforce management system
  • Direct communications wif senior level management
  • Scheduling for 150+ representatives in customer service and correspondence

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