SUMMARY:

Extensive technical, medical, and management career providing customized software solutionsaccounting, human resources, and health care industry expertise.Highly accomplished advisor and problem analyst, leveraging extensive knowledge of current and emerging technology and analytical skills to recommend and deploy systems, which enhance business record - keeping, reporting, and strategic planning. Repeatedly establishing solid teams and customer partnerships, engaging stakeholders across multiple organizations to generate buy-in and enthusiasm for achieving project goals.

CORE COMPETENCIES:

• Full Life Cycle Project Management
• Team Development and Leadership
• Full Charge Accounting/Management
• IT System Design / Implementation
• Data Management and Reporting
• User Training Programs / Presentations

TECHNICAL PROFICIENCIES:

Platforms: Windows, Linux, UNIX

Tools: RPG, SQL Server, Sequel Viewpoint, Adobe Captivate, Articulate, Microsoft (Project, Visio, Word, Excel, Access, Outlook, PowerPoint), Confidential, GynTek, Misys, ChartMaxx, McKesson Star/HBOC, Client Ledger, Confidential, CAMS

Functional Areas: Physician Practices Oncology, Anesthesia, OB-GYN, (Billing, Coding, Practice Management)

Clinical Area: Certified Surgical Technologist - OB-GYN

Hospital Software Implementations: Patient Access, Patient Accounting, Claims EDI, Coding, Materials Management, Point of Issue, Pharmacy, GL, Payroll, HR, EMR, eMAR, CPOE, Patient Care, Operating Room, Radiology, Ambulatory EHR, Emergency Room, eRX

Consulting Areas: Acute Care, Behavioral Health, LTAC, Ambulatory Services, RHC, CAH, Non-Profit, For Profit

PROFESSIONAL EXPERIENCE:

Confidential

Financial Aid and Institutional Reporting Analyst

Responsibilities:

• Develop complex queries for institutional, state, and federal reporting using Microsoft SQL Server Management Studio.
• Develop Microsoft Excel Macros and Macro-enabled spreadsheet applications for use in Financial Aid.
• Created discovery and implementation documentation, methodology, and timeline for reconfiguration of the university’s primary software.

Confidential

General Manager

Responsibilities:

• Responsible for all operations of a Charter Bus and Tour company.
• Manage over 25 staff members including sales and marketing, drivers, and maintenance shop.
• Complete charge of all budgeting, financial activities, contracts, human resources, purchasing, and strategic planning.
• Established multi-year strategic plan for company purchased by investors.
• Implemented dispatching software for scheduling vehicles, drivers, and maintenance and generated data transfer to Confidential .
• Created data extracts and reports for sales, maintenance, customer demographics, cash flow, and destination statistics.
• Established appropriate accounting controls and procedures for fuel and maintenance purchasing with significant shrinkage reduction.

Confidential

Office Manager

Responsibilities:

• Responsible for all accounting and project documentation for a General Contractor with approximately 70% residential, 30% commercial contract mix.
• Can read blueprints and specifications.
• Manage additional rental property and personal business for owners of Confidential Construction and Confidential .

Confidential

Project Manager

Responsibilities:

• Worked with clients and implementation team members to insure successful conversion to Qualifacts behavioral health software.
• Recommended appropriate change management activities to assist agencies and facilities in transitioning to Qualifacts.
• Helped establish data collection and reporting processes for Meaningful Use.
• Attended all training and build sessions for project stakeholders when possible.
• Worked directly with Implementation Specialists and clients to build files and forms for patient access and patient care using CareLogic software.

Confidential, Nashville, Tennessee

Sr. Consultant

Responsibilities:

• Lead software implementation projects for health care industry clients including operating room, materials management, point of issue, clinical view, patient care, CPOE, ambulatory EHR, eMAR, patient accounting, patient access, and scheduling systems.
• Managed project risks and changes, maintaining team cohesiveness and communications throughout project life-cycle to ensure deployments occurred on schedule.
• Coordinated and executed user training programs using seminar and Web-based teaching techniques.
• Analyzed hospital and physician office data management systems and developed recommendations for aligning procedures with industry best practices.
• Configured office equipment and provided maintenance and troubleshooting information to clients.
• Developed complex business reports, custom dashboards, and data extracts for clients and managers using SQL and Sequel Viewpoint.
• Worked with implementation team to develop scenario-based training programs, enhancing site-specific presentations.
• Integral part of an internal team that created a new project design plan to assist both the implementation team and the customer during the discovery and implementation processes.

Confidential, Clarksville, Tennessee

Business Manager

Responsibilities:

• Directed medical office practice, including 4 physicians and 25 office staff to provide prompt, professional care to patients.
• Maintained oversight of information technology systems, administering hardware, software, and workstations.
• Processed payroll, procured supplies and equipment, and logged accounting transactions.
• Performed human resources functions to include recruiting, benefits administration, and physician / staff credentialing.
• Created staff development plans to provide ongoing education and cross-training opportunities.
• Spearheaded practice management software conversion, collaborating with vendors and staff to complete application file build and customization, and orchestrating seamless integration with wireless technology, scanning devices, and existing systems.
• Extracted patient data and analyzed trends associated with patient visits and reimbursement practices, identifying ways to minimize loss and retain profitable customer base.
• Designed and implemented operational policies and procedures based on industry best practices, emerging State and Federal laws governing health care practices, and HIPAA and OSHA requirements.

Confidential, Clarksville, Tennessee

Obstetrical Surgical Technologist

Responsibilities:

• Assisted physicians during surgical procedures, gaining specialized knowledge of instrumentation and operative procedures.
• Administered professional care to patients, entered orders, and recorded charges under registered nurse guidance.
• Established positive rapport with patients and colleagues, providing proactive support.
• Tracked inventory and restocked patient rooms.
• Updated departmental procedures.

Confidential

Staff Accountant

Responsibilities:

• Calculated employee payroll and prepared payroll taxes, establishing on-line accounts and procedures for submitting tax forms.
• Compiled annual tax information and interfaced with accountant to organize reports and data.
• Delivered client education to establish financial reporting cycle.
• Completed client write-ups.