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It Business Analyst Resume

SUMMARY

  • me am IT practitioner wif over 5years experience wifin Business analysis and Software development.
  • Managing Stakeholders need, expectations and outcomes. Provide Best practices in solution development and deployment.
  • Knowledgeable in ServiceNow Process areas: Incident, Problem, Change, Service Catalog, Knowledge Management, Service Portal etc.

PROFESSIONAL EXPERIENCE

IT BUSINESS ANALYST

Confidential

Responsibilities:

  • Collaborate wif IT process owners to develop global solutions for optimal IT service delivery
  • Review existing IT processes in ServiceNow to identify areas of improvements and enhancements
  • Assist in coordinating the process integration and review existing service catalog and request fulfillment
  • Perform requirements gathering and validate requirements wif process owners
  • Focus on the platform specific applications and features to enable several business functions
  • Implement Agile methodology and developed program and sprint backlogs

IT BUSINESS ANALYST

Confidential

Responsibilities:

  • Help different cross functional teams around their infrastructure
  • Capture requirements and translate into user stories
  • Create testing and configuration changes
  • Research queries and issues from partners and team for resolution
  • Responsible for service level agreements and reporting
  • Upgrade system and corrects errors to maintain system after implementation
  • Prepare time and cost estimates for completing projects

SCRUM MASTER

Confidential

Responsibilities:

  • Improve quality and increase the velocity of software delivery
  • Track and report daily team progress
  • Conduct Iteration planning meetings and track iteration progress
  • Help and work wif product owners in prioritization and overall timeline
  • Work wif team to ensure process quality and continual improvement
  • Work in fast paced agile environment while planning and overseeing development activities

IT SUPPORT SPECIALIST

Confidential

Responsibilities:

  • Work directly wif internal customers to provide services and halp resolve computing issues
  • Use technical knowledge to identify solutions ensuring customer satisfaction and minimize downtime
  • Receive requests for IT assistance and assure users are provided wif efficient and timely support
  • Collect detailed information to categorize request to determine method of resolution
  • Perform the installation and configuration of computers and other devices
  • Provide solutions wifin area of responsibility through consulting wif vendors

IT ADMINISTRATOR

Confidential

Responsibilities:

  • Work directly wif offshore and onsite engineers to provide services and halp resolve issues
  • Receive request for IT assistance from employees through system software
  • Perform the installation and configuration of computers and other devices
  • Create and maintain documentation for IT infrastructure
  • Provide solution wifin area of responsibility through consulting wif vendors
  • Oversee overall IT and technical processes across the organization

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