It Business Analyst Resume
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SUMMARY
- me am IT practitioner wif over 5years experience wifin Business analysis and Software development.
- Managing Stakeholders need, expectations and outcomes. Provide Best practices in solution development and deployment.
- Knowledgeable in ServiceNow Process areas: Incident, Problem, Change, Service Catalog, Knowledge Management, Service Portal etc.
PROFESSIONAL EXPERIENCE
IT BUSINESS ANALYST
Confidential
Responsibilities:
- Collaborate wif IT process owners to develop global solutions for optimal IT service delivery
- Review existing IT processes in ServiceNow to identify areas of improvements and enhancements
- Assist in coordinating the process integration and review existing service catalog and request fulfillment
- Perform requirements gathering and validate requirements wif process owners
- Focus on the platform specific applications and features to enable several business functions
- Implement Agile methodology and developed program and sprint backlogs
IT BUSINESS ANALYST
Confidential
Responsibilities:
- Help different cross functional teams around their infrastructure
- Capture requirements and translate into user stories
- Create testing and configuration changes
- Research queries and issues from partners and team for resolution
- Responsible for service level agreements and reporting
- Upgrade system and corrects errors to maintain system after implementation
- Prepare time and cost estimates for completing projects
SCRUM MASTER
Confidential
Responsibilities:
- Improve quality and increase the velocity of software delivery
- Track and report daily team progress
- Conduct Iteration planning meetings and track iteration progress
- Help and work wif product owners in prioritization and overall timeline
- Work wif team to ensure process quality and continual improvement
- Work in fast paced agile environment while planning and overseeing development activities
IT SUPPORT SPECIALIST
Confidential
Responsibilities:
- Work directly wif internal customers to provide services and halp resolve computing issues
- Use technical knowledge to identify solutions ensuring customer satisfaction and minimize downtime
- Receive requests for IT assistance and assure users are provided wif efficient and timely support
- Collect detailed information to categorize request to determine method of resolution
- Perform the installation and configuration of computers and other devices
- Provide solutions wifin area of responsibility through consulting wif vendors
IT ADMINISTRATOR
Confidential
Responsibilities:
- Work directly wif offshore and onsite engineers to provide services and halp resolve issues
- Receive request for IT assistance from employees through system software
- Perform the installation and configuration of computers and other devices
- Create and maintain documentation for IT infrastructure
- Provide solution wifin area of responsibility through consulting wif vendors
- Oversee overall IT and technical processes across the organization
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