SUMMARY

• More than 8 Plus years of experience in managing complex, IT ERP projects which involve implementation, testing and functional support phases.
• Practiced in clarifying business requirements, performing gap analysis between goals, and existing procedures, designing process and system improvements to increase productivity and reduce costs.
• Extensive experience in ERP full life cycle implementation of SAP procurement cycles, Experience working in Health care Domain.
• Strong Interpersonal skills, adept in facilitating discussions. Recognized project management skills consistently deliver complex projects on time and within budget.

PROFESSIONAL EXPERIENCE

PRODUCTION CONTROL ANALYST

Confidential, Irvine, CA

Responsibilities:

• Monitorthe jobs and productionprocesses to ensure they run reliably and accurately.
• Suggest updates in technology or equipment replacements to makeproductionmore efficient.
• Create and maintain job schedules for production environment.
• Experience working with Multiple healthcare clients.
• Experience working with Member Eligibly in Enrollment Process. We use voyager I see the Members data and there Eligibly details.
• Actively Participated in Annual Enrollment Planning (AEP)
• Experience working with Visual corn for job schedules and monitoring the jobs
• Timely Checking on the jobs if any jobs fail, jumping into it and resolving the issues.
• Experience on Enrollment process, Raps data management reporting, HEDIS files, MTM files.
• Experience with Salesforce and Jira.
• Working with SQl Quires, Executing the quires, and removing the duplicate records if there are any
• Importing the client’s files into the SQl DB. Experience working on Voyager (Internal Application Tool)
• Make sure we receive all the Production files from the clients, and we submit to CMS sending the delay notifications to clients if there are any delays with the CMS Response files
• Troubleshooting the client’s issues with the files, If the file fails to import into the DB finding out the issue and addressing back to the client to correct the file from there end.
• Understanding of protected health information (PHI).
• Making sure the job runs as the schedule and importing the MEA, BEQ, EECS and EDQ TRR files on time and trouble shooting them.
• Importing the Member records to the SQl Data base and checking the after status if we find error checking the issue and trouble shoot it.
• Trouble shooting the BEQ response file and informing the member WQID to the client.
• Perform daily analysis and reporting of production status.
• Generated PDF and Excel reports using MS Access Data base and submit the reports to clients
• Oversee the resolution of system problems when they occur.
• Track production incidents and work with cross - functional teams for resolution.
• Trouble shoot the issues with the client files
• Create RCA’s and Resolve the Sales force Cases
• Work with support team to troubleshoot job schedule issues and technical incidents.
• Adjust job sequence and schedule for productivity
• Document technical and operational procedures for reference purposes.
• Provide recommendations to streamline production control procedures to improve runtime.
• Experience with SQL, Microsoft Word, Excel, PowerPoint.

SYSTEMS BUSINESS ANALYST

Confidential, Burbank, CA

Responsibilities:

• Implemented ASAP methodology for a full life cycle implementation and integrated multiple systems on a single user-based platform.
• Provided SAP support to business associates at all levels and deploy scalable processes and system management.
• Worked with end-user business community to collaborate/ define business requirements, help gather business intelligence requirements, reports, interfaces, RIECF, provided expertise and solutions to fulfill business needs.
• Experience in narrating the user stories and updating in the cards discussing them during the SCRUM meetings.
• Responsible for business process mapping, business requirement to perform the technical analysis, testing configuration modules of the Implementation scenario using Project Blueprint. Helped to create SAP project documentation and use Solution Manager to manage them.
• Analyzed existing documentation and project tasks to determine a solution and gauge the level of effort needed.
• Created many Proofs of Concept to help understand the requirement with the Business and to analyze the performance issues in the design.
• Reviewed business requirements and functionality to identify and help standardize areas for improvement.
• Communicating with the business, responsible for troubleshooting new issues and logging unresolved defects.
• Conducted Business meetings, Prepared Business requirement documents (BRDs), Functional designs (FDs), Technical design specifications, Testing Procedures, Data load validation procedures etc. for go-live.
• Designed User security role authorizations across Super Users, Power Users, View Users and Developers for the complete Reporting Application.
• Experience in leading an offshore team for development and support activities and worked extensively with Remedy Ticketing Tool.
• Completed the project successfully in a very aggressive timelines and acquired business sign off after providing detailed documentation for training.
• Excellent communication skills, Strong interpersonal skills, Comfortable presenting the concepts to large audiences.

SAP BO/BI BUSINESS ANALYST

Confidential, Irvine CA

Responsibilities:

• Involved in full life cycle implementation with emphasis on user requirement translations for complex logical data models. Captured data sources from various source systems into BW for data integrity and over all data warehouse design.
• Prepared Business requirement documents (BRDs), Functional designs (FDs), Technical design specifications, Testing Procedures, Data load validation procedures etc. for go-live.
• Designed and developed customized BO reports on WebI and Dashboards.to meet Business requirements.
• Made use of the aggregated tables on the most frequently queried data tables for Monthly and Yearly based reports.
• Worked extensively on functions @aggregate @select @prompt @where during the creation of dimensions, measures and conditions in the universe.
• Database delegation functionality was leveraged on complex report calculations to improve the efficiency in running the reports.
• Prompts are used and hierarchies are created at Universe level to improve the execution time and efficient report outputs. Made use of alerts, filters and Breaks in the reports.
• Created reports by using multiple data providers, combined Queries, Slice and Dice, Drill Down, Cross tab and merge dimension concepts.
• Created the Universe and report checklist templates, which were used as check points before migrating the objects to QA and Production environments.
• Predefined conditions are setup at universe level to restrict data volumes during report generation and extraction process.
• Created customized List of Values (LOV’s) and alert triggers to user on sensitive reporting details.
• Developed Web Intelligence reports for Sales and Sub-Sales for Daily, Weekly, MTD and YTD nodes.
• Setup Multi-Page Reports, Margins, Headers & Footers and provided users with Open Document Functionality features.
• Embedded Confidential logo across all partner-facing reports by accessing the image from a company shared server.
• Tested the reports and created the user documentation to train end users on running daily reports.
• Scheduled multiple business object reports on a timely manner and enabled email notification of job failures.
• Experienced in working along various teams and meet project timelines that are tied to budget constraints.

Sr. BUSINESS ANALYST

Confidential, Santa Ana, CA

Responsibilities:

• Responsible for the design and development of functional and technical specification documents for custom reports, interfaces, conversions, and enhancements.
• Responsible for business process mapping designs testing configuration modules of the Implementation scenario using Project Blueprint. Helped create non-existent SAP project documentation to store within Solution Manager Repository.
• Analyzed existing documentation and project tasks to determine the high-level end-to-end solution and required level of efforts.
• Developed a Buyers Cockpit report that include Material Master, Procurement, Sales and inventory data, which have provided a detailed picture to Purchasing team.
• Managed on-going break-fixes and new requests to provided requirement analysis, configuration testing, and implementation in a timely manner
• Understood the compatibility of the Environment for the Business Objects Setup and functionality levels of business needs for Installation of Business Objects Enterprise.
• Identified and proposed business process and system enhancements to design and develop the Universes, and deployed in secured repository for Web Intelligence reporting and Dashboard.
• Involved efficiently in deploying reports and training end user community after identifying the documented customer requirements.
• Defined hierarchies of classes and subclasses into the model reflecting the business requirements.
• Constructed management reports (flexible and standard) using Business Objects Reporter and built queries on Universes to bring data to the report depending on the technical specifications using filters, sorters, mergers etc.
• Used charts, graphs and other customized templates to produce reports in company specific format.
• Performed quality analysis on all report results and provided report results in various formats; Reported all data anomalies to the client
• Extensively worked with queries, workbooks and created Adhoc queries in WAD
• Implemented SMTP email and FTP scheduling feature in Business Objects and monitored the progress of the report executions on daily basis.
• Manned for operational and financial management reporting and inventory reporting (LIFO) and responsible for working with business & technical teams during testing & resolving any issues uncovered during the debugging process.
• Analyzed, designed, customized, tested, maintained and supported the SAP applications.
• Developed many complex dashboard’s using Xcelsius 2008 SP3 on Business Objects XI 4.0 environment. Designed Dashboards using Query as a Web Service (QaaWS).
• Experience in leading an offshore team in project activities for development and support activities and worked extensively with Remedy Ticketing Tool.