Customer Service Representative Resume
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Objective
- To utilize my skills, develop a new skillset and excel within the company.
- Listens attentively and solution oriented
- Establishes rapport well with customers, specializes in de - escalations
- Proficient with Microsoft Office System (Word, Excel, PowerPoint, Access, and Outlook)
- Bilingual: Spanish and English
PROFESSIONAL EXPERIENCE
Customer Service Representative
Confidential
Responsibilities:
- Respond to inquiry by phone, email, in-person, and collection law firm regarding Vehicle Registration Hold Accounts
- Inquiry from the Department of Revenue regarding flags placed on Vehicle Registration.
- Worked with the Colorado State Patrol to pursue top non-paying customers for E470
Customer Service Representative
Confidential
Responsibilities:
- Inbound calls: would open fraud investigations regarding possible identity theft.
- Confidential responsibilities: assist with outstanding balances from debt collectors, ran credit report checks, and verified unauthorized equipment charge.
Customer Service Representative
Confidential
Responsibilities:
- Inbound calls 100+/per day regarding money transfers, multitask between screens
- Bilingual queue: Spanish and English
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