SUMMARY:

An Information Technology professional with more than 10 years of experience in business analysis, project management, business process re-engineering, design and validation of software applications, curriculum development, training facilitation and change management.

SKILLS/ CAPABILITIES

Business Analysis / Business Process Engineering

• Business Requirements elicitation and documentation
• Analysis, Design, Testing, Implementation and Support
• Project Management
• Analysis and design of workflows and processes within an organization
• Design, map and document business processes
• Consulting
• Enterprise Resource Planning Implementation
• Business Process Re-engineering
• Organizational Change Management / Communication
• Training Organizational Development
• Business Analysis SDLC
• Project Management
• Technical Writing, Training Organizational Development
• Consult with departments to determine, develop, and deliver training solutions
• Establish training standards and methodology
• Instructional design and development of learning solutions
• Classroom facilitation stand-up training delivery, train-the-trainer
• Curriculum development, training delivery and administration
• Assist with organizational change communications/management initiatives

ERP EXPERIENCE

• Materials Management 6 years , Human Resources 2 yrs , Plant Maintenance 2 yrs , Environmental, Safety Health 1 year , Production Planning 1 year , Sales Distribution 2 years ,Human Resources 3 yrs and Accounts Payable 4 years ,
• SAP Consulting Clients: BFI SAP - MM, PM, ESH , Van Leeuewen Pipe Supply SAP - SD , Compaq Computers SAP - MM, PP , Phillips Petroleum upstream SAP - MM, PS, PM , Baylor College of Medicine SAP - MM, PM, HR , Solvay Polymers SAP- MM, WM , Holland Chemical SAP MM, HR , Shell Oil, Chevron-Phillips MM, PS
• PeopleSoft: 3 years CRM / Sales, SPL CIS Billing, HR and Configuration
• Oracle: 1 year AP, HR, and Reporting - Client: New Orleans Parish School Board

RELATED EXPERIENCE

Confidential

Sr. Business Analyst Identity Access Management AMS Project SG2

• Facilitated weekly meetings and workshops to discuss, validate and obtain signoff for solution processes and functionalities.
• Defined, developed and documented detailed functional specifications, high level process flows for areas impacted and the risks associated with implementing in each area, and key controls necessary to manage and implement the solution
• Participated/Assisted with requirements/specifications and design walkthrough/signoff and Architecture Review and collaborate with the IRM and BAM Function Leads to validate the design for signoff.
• Assisted QA in formulating test plans, defining the test scenarios necessary to validate the requirement and solution functional design have been meet, and testing the solution to validate functionality and the interfaces with the business critical applications SIT/UAT
• Created the necessary support documentation and Knowledge Transfer to support organization and assisted with Change Communication efforts as needed
• Supported the Project Manager in day-to-day project management by assisting with project meetings, and issues

Confidential

IT PMO Business Analyst/PM

• PM/Business Analyst part of cross-functional SAP ERP Implementation team for Human Capital Management module working with the business to gather and validate requirements, business processes, procedures, develop project blue print and manage project deliverables to ensure that the business objectives are successfully met with respect to the implementation.
• Managed project timelines, monitored milestone completion, tracked all phases of the project product/service lifecycle, provided timely reporting of issues that affect project progress, coordinated actions, and resolved conflicts.
• Managed IT Change Management Process- Approved, prioritized, reported and maintained all change requests. Facilitated weekly Change Control Board Meetings with the business to review prioritize and approve change requests.
• Facilitated the requirements development process through the elicitation, analysis, specification and verification of multiple levels of requirements business, stakeholder, solution and support the ongoing management of the requirements on small to medium projects

Confidential

Sr. Business Analyst

• Facilitated the requirements development process through the elicitation, analysis, specification and verification of multiple levels of requirements business, stakeholder, solution and support the ongoing management of the requirements on small to medium projects
• As SDLC committee member developed policies, procedures, documentation standards, project management tools and templates to facilitate the function of the PMO.
• Business Analyst for Warehouse/Logistics Warehouse Management implementation at new site - replenishment, logistics and system changes
• Business Analyst for Ecommerce Implementation. Gathered and documented requirements, processes for Order Management, Shipping and Warehouse functionalities. Performed impact analyses, develop test scenarios, regression, QA and functional testing of system changes. Direct and monitor end user participation in testing activities.
• Collaborated with project manager to determine project scope and develop statement of work, prepare and deliver reports, recommendations, or alternatives that address existing and potential problems areas with current systems
• Developed test plan/scenarios including expected results for functional area s , develop and maintain training materials, and deliver initial system training of new or enhanced functionality for designated functional area s .
• Function in role of Project Manager/Business Analyst. Responsible for creating and maintaining project schedules, estimating
• time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that affect project progress, coordinating actions, and resolving conflicts. This included documenting, prioritizing and tracking requests changes, enhancements, etc.

Confidential

Business Analyst / Technical Writer

Collaborated with business users to gather, analyze and document business requirements by conducting information-gathering sessions to gain understanding of the business needs and to propose and document SQL reporting solutions Developed test plans/scripts for reporting QA testing efforts

Confidential

BA/Technical Writer/Trainer

• Facilitated information-gathering sessions with clients, analyzed the requirements to gain understanding of the business needs relative to the system implementation / integration Great Plains/SDOL, Great Plains/NetOrder
• Provided assistance to Accounting by leading part of the configuration effort for the with configuring of the online credit card management systems based upon requirements and insure that design, configuration and integration of solution aligns with the business requirements
• Developed training curriculum and facilitated training for end users for Great Plains Billing system / NetOrder, and online credit card system SDOL

Confidential

Business Analyst HazWaste

• Successfully completed the assessment to propose system solutions for the Hazardous Waste business unit in support of current application improvement efforts. AS400 Lab/Service Asyst/Service Asyst by conducting business engagement meeting with end users to define business requirements, and systems goals
• Collaborated with IT and business organizations to determine project scope and develop statement of work and prepare and deliver reports, recommendations, or alternatives that address existing and potential problem areas with the current system
• Conducted reviews to analyze the effectiveness and efficiency of existing systems and develop strategies for improvement or replacement. Point of contact with technology stakeholders, senior leadership on project status, issues and risks
• Created and maintained project plans, maintained project plans/schedules, deliverables, milestones, provided timely reporting of issues that affect project progress and responsible for financial forecasting and tracking this included documenting, prioritizing and tracking requests changes, enhancements, etc. , Day-to-day tracking of project team activities, Status reporting and progress communication to team members, developed Requests for Proposals RFP and Statement of Work SOW for external services IT management and business partners, issue and risk identification, mitigation and, if necessary, escalation, and tracked and drove closure of action items.