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Business Analyst Resume

SUMMARY

  • Business Analyst with over 14 years of experience
  • Management and Supervisor experience with various leadership training courses completed
  • Experience in healthcare and Medicaid
  • Experience in Eligibility Programs: SNAP, TANF, Childcare, LIHEAP
  • Experience recommending, developing and conducting staff training

TECHNICAL SKILLS

MS Suite: Excel, Word, Outlook

North Dakota computer systems: TECS, Vision, SPACES, OASYS

Methodologies: Agile, Waterfall

Policy Interpretation for: TANF, SNAP, and Medicaid

Subject matter expert in: SNAP, TANF, and Medicaid

PROFESSIONAL EXPERIENCE

Confidential

Eligibility Specialist

Responsibilities:

  • Interpreted Federal and State rules and guidelines to determine eligibility for Medicaid and ACA programs
  • Subject Matter Expert (SME) for new eligibility systems SPACES
  • Assisted in business requirement meetings creating and gathering requirements
  • JAD sessions for design of new system giving input for design of GUI for SPACES system

Confidential

Business Analyst

Responsibilities:

  • Reviewed current training materials for Confidential Medicaid training materials
  • Updated training materials to comply with ACA
  • Created requirement documents for Boston Eligibility project for which they were trying to consolidate different systems
  • Analyzed old project documentation for requirements and business rules

Confidential

Business Analyst

Responsibilities:

  • Developed high level and detail business requirements
  • Modeled current State Assessment using Microsoft Visio
  • Modeled To - Be work flows and functions using Microsoft Visio
  • Designed Graphic User Interface for new Eligibility System to be used for ACA and New Eligibility System
  • Created Design Spec for Pre Screening questions for new Eligibility System
  • Develop Business Rules based off policy Manuals

Skills Used: JAD, TANF, SNAP, Medicaid, LIHEAP, Child Care

Confidential

Business Analyst/Consultant/Subject Matter Expert

Responsibilities:

  • Developed business requirements for Statewide Human Services System
  • Conducted site visits to analyze and decompose business processes
  • Conducted JAD Sessions
  • Analyzed and composed content for deliverable
  • Developed and modeled current work as-is work flow

Skills Used: TANF, SNAP, Medicaid, JAD, Touch Point Meetings,, Microsoft Visio

Confidential

Self Reliance Supervisor

Responsibilities:

  • Developed and implemented priorities, procedures, and guidelines for day to day operations
  • Hire, train, and evaluate staff
  • Assigned and adjusted caseloads to meet department deadlines and client needs
  • Reviewed case documentation and actions
  • Advised and assisted staff on problem cases, work methods, control systems, and interpretation and application of policies and procedures
  • Ensured integrity, uniformity and accuracy of benefits and policy application
  • Evaluated and ensured program compliance with policies, rules and regulations
  • Interpreted and provided input regarding regional and state program policies and procedures
  • Assessed staff training needs and prepared, presented or coordinated and evaluated training
  • Self-Reliance Specialist
  • Self-Reliance Specialist

Skills Used: TANF, SNAP, Medicaid, Idaho Benefit Eligibility System, EPICS, E-Verif-me, eEligibility, Q5i

Confidential

Eligibility Worker II

Responsibilities:

  • Interpreted Federal, State, and County policies regarding Cal WORKS, SNAP, and Medi-CAL
  • Maintained caseload of case consisting of Cal WORKS, SNAP and Medi-CAL
  • Determined eligibility for Cal WORKS, SNAP, and Medi-CAL
  • In 2003 helped reduce the County’s error rate from 18% to 8% earning a bonus for no QC errors
  • Participated in implementation of C-IV
  • Led weekly team meeting for changes in policy for Cal WORKS, SNAP, and Medi-CAL

Skills Used: TANF, SNAP, Medicaid, C-IV

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