Business Analyst Resume

SUMMARY

Business Analyst with over 14 years of experience
Management and Supervisor experience with various leadership training courses completed
Experience in healthcare and Medicaid
Experience in Eligibility Programs: SNAP, TANF, Childcare, LIHEAP
Experience recommending, developing and conducting staff training

TECHNICAL SKILLS

MS Suite: Excel, Word, Outlook

North Dakota computer systems: TECS, Vision, SPACES, OASYS

Methodologies: Agile, Waterfall

Policy Interpretation for: TANF, SNAP, and Medicaid

Subject matter expert in: SNAP, TANF, and Medicaid

PROFESSIONAL EXPERIENCE

Confidential

Eligibility Specialist

Responsibilities:

Interpreted Federal and State rules and guidelines to determine eligibility for Medicaid and ACA programs
Subject Matter Expert (SME) for new eligibility systems SPACES
Assisted in business requirement meetings creating and gathering requirements
JAD sessions for design of new system giving input for design of GUI for SPACES system

Confidential

Business Analyst

Responsibilities:

Reviewed current training materials for Confidential Medicaid training materials
Updated training materials to comply with ACA
Created requirement documents for Boston Eligibility project for which they were trying to consolidate different systems
Analyzed old project documentation for requirements and business rules

Confidential

Business Analyst

Responsibilities:

Developed high level and detail business requirements
Modeled current State Assessment using Microsoft Visio
Modeled To - Be work flows and functions using Microsoft Visio
Designed Graphic User Interface for new Eligibility System to be used for ACA and New Eligibility System
Created Design Spec for Pre Screening questions for new Eligibility System
Develop Business Rules based off policy Manuals

Skills Used: JAD, TANF, SNAP, Medicaid, LIHEAP, Child Care

Confidential

Business Analyst/Consultant/Subject Matter Expert

Responsibilities:

Skills Used: TANF, SNAP, Medicaid, JAD, Touch Point Meetings,, Microsoft Visio

Confidential

Self Reliance Supervisor

Responsibilities:

Developed and implemented priorities, procedures, and guidelines for day to day operations
Hire, train, and evaluate staff
Assigned and adjusted caseloads to meet department deadlines and client needs
Reviewed case documentation and actions
Advised and assisted staff on problem cases, work methods, control systems, and interpretation and application of policies and procedures
Ensured integrity, uniformity and accuracy of benefits and policy application
Evaluated and ensured program compliance with policies, rules and regulations
Interpreted and provided input regarding regional and state program policies and procedures
Assessed staff training needs and prepared, presented or coordinated and evaluated training
Self-Reliance Specialist
Self-Reliance Specialist

Skills Used: TANF, SNAP, Medicaid, Idaho Benefit Eligibility System, EPICS, E-Verif-me, eEligibility, Q5i

Confidential

Eligibility Worker II

Responsibilities:

Interpreted Federal, State, and County policies regarding Cal WORKS, SNAP, and Medi-CAL
Maintained caseload of case consisting of Cal WORKS, SNAP and Medi-CAL
Determined eligibility for Cal WORKS, SNAP, and Medi-CAL
In 2003 helped reduce the County’s error rate from 18% to 8% earning a bonus for no QC errors
Participated in implementation of C-IV
Led weekly team meeting for changes in policy for Cal WORKS, SNAP, and Medi-CAL

Skills Used: TANF, SNAP, Medicaid, C-IV