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Mobile Crisis Supervisor Resume

Chicago, IL

TECHNICAL SKILLS:

  • Microsoft Word, Excel, Power Point, Outlook/Exchange
  • Citrix
  • MDS 3.0
  • PointClickCare
  • SmartCare
  • Homeless Information Management System (HMIS)
  • Medical Electronic D Confidential for Care History and Readiness Tracking (MEDCHART)
  • Medical Operational D Confidential System (MODS)
  • CareLogic

WORK EXPERIENCE:

Confidential, Chicago, IL

Mobile Crisis Supervisor

Responsibilities:

  • Supervises team of Mobile Crisis Counselors by employees on program procedures, maintaining program objectives and requirements, and managing daily operations
  • Reviews documentation completed by employees
  • Responds to community agencies, hospitals, and family member referrals placed through the Lutheran Social Services’ mobile crisis line and Illinois CARES hotline
  • Provides crisis intervention services by utilizing various treatment modalities and assessment tools
  • Conducts crisis screens within the community with individuals presenting in mental health crisis to determine appropriate level of care for either community stabilization or in Confidential t hospitalization
  • Collaborates with and refers clients to appropriate community resources addressing client’s both immediate and long term needs
  • Arranges in Confidential t hospitalization for clients meeting hospitalization criteria by, arranging transportation, and locating available psychiatric units equipped for Confidential t’s needs and level of care
  • Attends s and s to further including Narcan administration, risk management, trauma informed care, CareLogic,Managed Care Organizations, Rule 140, OIG Rule 50, HIPAA, Professional Crisis Management, and IM+CANS
  • Demonstrates competency and knowledge of crisis intervention, requirements of in Confidential t admission, Medicaid and private insurance, and CareLogic
  • Experience in administering IM+CANS

Confidential

Contracted Behavioral Health Specialist

Responsibilities:

  • Provided assistance to Service Members (SM) and their families through, assessment, referral, clinical case management and monitoring of progress
  • Managed behavioral health cases of soldiers referred from Medical Readiness Events (MRE), Soldier Readiness Processing (SRP), and Periodic Health Assessment (PHA)Events
  • Attended MRS/SRP/PHA events to review detailed records of SM’s identifying behavioral health issues.
  • Performed initial and follow - up SM screening evaluations by utilizing clinical interviews, non-psychometric tests, and collateral sources to determine a provisional diagnosis and treatment plan
  • Conducted Behavioral Health Evaluations of SMs identifying behavioral health symptoms, suicidal and homicidal ideations (SI/HI), and hospitalizations
  • Identified the need for SM to receive behavioral health profiles based on symptomology and DSM-V criteria
  • Informed SM of temporary profiling process and assisted with obtaining proper medical documentation for Medical Branch Review
  • Reviewed medical documentation provided by soldiers’ civilian, military, or VA behavioral health providers to determine need for continued profile or permanent profile
  • Provided clinical consultation to command leadership at all levels with a focus on mission readiness through the utilization of risk assessments and suicide risk assessments
  • Communicated closely with units and unit command to identify behavioral health barriers that may decrease deployment readiness within the unit as a whole
  • Provided community resources and referrals as well as case management to SM identifying behavioral health symptoms
  • Communicated with unit Readiness Non Commissioned Officers (NCOs) for soldiers’ progress of providing documentation and stability of behavioral health symptomology
  • Documented all communications with SM, Medical Branch, and unit in Medical Electronic D Confidential for Care History and Readiness Tracking (MEDCHART)
  • Collaborated with Nurse Case Managers, Military Providers, Medical Branch, Deputy State Surgeon, and State Surgeon to monitor the progress of SM care and medical readiness
  • Presented briefs on various behavioral health issues and military culture to soldiers and families during mobilization events
  • Collaborated with local military and non-military community resources that provide support to ILARNG soldiers and their families

Confidential, Chicago, IL

Community Support Specialist

Responsibilities:

  • Assisted homeless veterans matched with Confidential through Homeless Management Information System (HMIS) obtain sustainable housing
  • Communicated with Confidential (VA) staff and programs for continuity of care
  • Connected veterans with appropriate and necessary services, i.e. VA medical and service-connected/non-service connected benefits, non-VA healthcare, sustainable and affordable housing, addiction treatment programs (ATP), case management, and public benefits
  • Knowledgeable in various housing authorities and vouchers, i.e. HUDVASH, CHA, CHA-Housing Choice, and Shelter Plus Care
  • Assisted veterans in completing various housing subsidy vouchers
  • Conducted Mental Health Assessments (MHA) for general program intake and Homeless Prevention (HP) intake
  • Reviewed and signed MHAs and Care Plans(CPs) for Confidential SSVF and Veterans Project Teams
  • Contacted and connected potential landlords with veterans
  • Engaged and connected veterans with various programs that promote psychosocial wellness, i.e. vocational rehabilitation programs, horticultural therapy, photography therapy, animal therapy, and addiction treatment programs
  • Knowledgeable in the Ending Veterans Homeless Initiative (EVHI)
  • Attended weekly HMIS/EVHI community provider meetings
  • Provided supervision to non-licensed staff regarding veteran MHAs and CPs
  • Engaged veterans in various community support activities that facilitate independent living within the community

Confidential, Chicago, IL

Social Services Case Manager

Responsibilities:

  • Implemented case management services for continuity of care
  • Assisted interdisciplinary team in identifying needs of residents
  • Reassessed resident needs at scheduled intervals utilizing MDS 3.0 via PointClickCare
  • Assessed the psychosocial and potential discharge needs of residents
  • Facilitated resident care plan meetings with family and guardians
  • Documented resident progress
  • Created and implements resident care plans
  • Engaged family involvement in resident care
  • Demonstrated knowledge and understanding of medical insurances and benefits (Medicare, Medicaid, Managed Care)
  • Provided encouragement for compliance of treatment
  • Facilitated guardianship, power of attorney, and surrogate decision maker processes when appropriate
  • Assessed and refers residents to various disciplines, i.e. hospice, palliative care, and multiple therapy services
  • Contacted and arranged various services to discharging residents i.e. medical equipment, out Confidential t physical/occupational therapy, dialysis, and home health
  • Provided crisis intervention services as needed
  • Served as manager on duty of facility in evenings and weekends on rotating basis
  • Attended bimonthly s to improve quality of care

Confidential, Chicago, IL

Qualified Mental Health Professional

Responsibilities:

  • Provided goal-oriented community support services to chronically mentally ill individuals within a nursing home setting
  • Facilitated daily psycho-al group services
  • Conducted Mental Health Assessments, Individual Treatment Plans, Treatment Plan Reviews, and Nursing Home 90 day Reviews
  • Utilized crisis interventions in accordance with Crisis Prevention Institute (CPI)
  • Implemented individual, group, case management, and therapy/counseling services as prescribed on assigned individuals’ Individual Treatment Plan
  • Documented services in accordance with Medicaid Community Mental Health and CARF Standards
  • Supervised Mental Health Professionals (MHP)
  • Provided on-call duties as needed under the direction of Program Director
  • Understood and practiced principles of motivational interviewing to assess and enhance engagement in treatment related activities
  • Received weekly supervision from an LCPC for clinical licensure

Confidential, Pittsburgh, PA

Lead Activities Assistant

Responsibilities:

  • Created and implemented age appropriate activities for senior residents of health center facility within Confidential
  • Assisted residents’ performance and involvement in scheduled activities
  • Made monthly activities calendars with new and creative activity programs
  • Attended family care conferences to discuss activity participation level
  • Served as advocate and spokesperson for residents when in need of support and assistance in personal issues
  • Conducted MDS 3.0 activity assessments on initial admittance, significant changes in health, and both quarterly and annually basis

Confidential

Intern

Responsibilities:

  • Conducted individual counseling with 2-4 residents each week. Also served as therapeutic staff member where residents could talk with at any time. Documentation, treatment plans, and case management were conducted for each client.
  • Facilitated psycho-al groups pertaining to life skills, coping skills, anger management, and stress management.
  • Met with clients each week to monitor progress within the program and provide assistance in several areas such as vocation, housing, employment, and referrals.
  • Conducted initial assessments and paperwork for prospective clients both on and off-site.
  • Assisted site Clinical Director at Veteran resource events and presentations.
  • Received weekly supervision under Mr. Pinkie Douglas, MSW, LCSW, CADC, LCGC and Dr. Henry Hitchcock, Ph.D.

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