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Sr. Business Systems Analyst Resume

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Nashville, TN

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SUMMARY:

  • Proven track record of excellence in business analysis, project management, cost - benefit/feasibility analysis, and business case development with a hands-on approach to filling gaps and removing obstacles.
  • Creator of useable, accurate, and timely documents and code, via great collaboration skills and a solid knowledge of information systems. Exceptional verbal presentation and written communication skills aimed at diverse backgrounds, organizational levels, and vendors.
  • SDLC, waterfall and agile project management, systems analysis, gap analysis, requirements elicitation, user story development, user scenarios, test-script creation, user acceptance testing, customer relationship management, systems deployment, systems management, data migration

TECHNICAL SKILLS:

Tools: /Tech: VersionOne, JIRA, Confluence, ServiceNow, SharePoint, SAP/Business Objects, MS SQL Server, Visio, AWS, IBM BlueWorks Live applications, MS Project, Microsoft Office 365

Products: process flow, prototype, technical requirement, test script, business case, user interface design, business requirements, test case, user story, integration specification, business requirements document

PROFESSIONAL EXPERIENCE:

Confidential, Nashville, TN

Sr. Business Systems Analyst

Responsibilities:

  • Collaborate with the back-end/front-end core agile teams in sprint planning, daily standup, review, and retrospect ceremonies prior to product-feature releases.
  • Manage project timelines and provide solution architect support with JIRA story/task entries.
  • Performed IT cost-benefit, feasibility, and gap analysis on user-stories to build supporting use cases for proposed product solutions.
  • Facilitate status meetings utilizing PowerPoint presentations to vendors, executive & IT stakeholders, and capture meeting decisions, action-items, & next steps for addressing all concerns.

Confidential, Jacksonville, FL

Business Systems Analyst V /Project Coordinator

Responsibilities:

  • Created requirements specifications and traceability matrix for decommissioning the Billtrust vendor.
  • Performed root-cause gap analysis to remove obstacles in data-migration efforts.
  • Tracked, reported, and presented monthly KPI performance information utilizing Excel spreadsheet reports to executive business partners.
  • Created vendor FAQ guide to facilitate quick resolution of production issues.

Confidential, Orlando, FL

Sr. Business Systems Analyst/Project Coordinator

Responsibilities:

  • Managed change in data migration, UML database design, and code configuration processes, allowing for on-time production deployments.
  • Defined and documented the change control process for submitting requests for all system changes via the ServiceNow ITSM tool.
  • Managed and evolved user stories via bi-weekly interaction with team leads and managers (VersionOne).
  • Facilitated status meetings with executive & IT stakeholders for capturing decisions, action-items, and next steps in addressing all concerns.

Confidential, Columbus, GA

Business Systems Analyst

Responsibilities:

  • Defined and deployed a Policy Holder Services system flow from a holistic viewpoint, providing a full layout of high-level and back-end processes.
  • Created SQL reports to identify all open change requests, enabling decommission of the internal ticketing processes.
  • Performed IT cost-benefit, feasibility, and gap analysis on user-stories to build supporting use cases for proposed product solutions.

Confidential, Atlanta, GA

Business Systems Analyst

Responsibilities:

  • Devised and presented a business case to upgrade the loan-servicing productivity dashboard, resulting in the successful implementation of real-time reporting.
  • Collaborated with the core agile team in sprint planning, daily standup, review, and retrospect ceremonies prior to product-feature releases.
  • Designed UML diagrams and wrote MS SQL queries for various reports.

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