SUMMARY:

• A forward - thinking, solutions-focused, and broad-minded project manager specialized in telecommunication with in depth experience in program management, quality assurance, testing and troubleshooting, and mentoring, p throughout project life cycle. Oversaw project budgets, resource management, and communication. Coordinated testing including device shipment, test plan execution, and project closure.

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential

Responsibilities:

• Organized, ordered, and tracked truck and tool inventory for construction teams
• Hosted calls and tracked jobs with vendors, to ensure jobs were completing on time, within budget and scope
• Managed and developed project plans for escalated job sites and monitored progress with project team, communicated progress with management
• Spearheaded and supported converting all company construction from contractors to an in-house solution

Project Manager

Confidential

Responsibilities:

• Led projects supporting hardware and software upgrades and network integrations within CORE primarily within LCC’s/RCC’s (local connectivity centers/regional connectivity centers) and data network center, such as Ericsson MME 1.44 upgrade in ten markets.
• Supervised program and project management
• Presented slides to senior PLM team at various stages for project progression approval.
• Communicated weekly status reports to senior leadership team.
• Supported variety of projects for services engineering group and outside groups such as Enterprise. Directed projects including Fixed Wireless RDM, and VoLTE Call Model.

Sr. Project Manager

Confidential

Responsibilities:

• Supervised various IT implementation projects for multiple cross-functional departments, including tool for financial analytics, email platform conversion, firmware modem upgrades, and decommissioning outdated network elements.
• Implemented financial analytics program with third party vendor, integrating several features for historical carrier invoices, data reporting, and consolidating to one analytics tool and IT infrastructure for storage repository.
• Oversaw two regulatory projects working directly with legal counsel regarding FCC regulation changes for CAF and UNE products.
• Deployed projects using Scrum Agile and Waterfall project management methodologies.
• Maintained projects within scope, set timelines, and budget while exceeding expectations for quality and initiating process improvements.

Project Manager

Confidential, Iowa

Responsibilities:

• Directed several engineering and network infrastructure projects. Managed network infrastructure latency redesign project to help with remote connectivity and relocation of central office equipment, project decommissioning of equipment, and project upgrading server and router equipment.
• Supervised and improved upon various engineering segments on process development changes. Created tool for broadband engineering equipment inspections to meet quality standards, using Six Sigma process improvement methodologies.
• Spearheaded fiber to tower project upgrading and replacing 1,300 network interfaces on cell towers resulting in expansion of entire U.S., within 22-week timeline. Met and exceeded security, quality, and reporting standards.

Project Manager

Responsibilities:

• Completed website ticket portal project in less than 90 days. Decreased carrier call waiting times by 65% and increased customer satisfaction by 70%.
• Developed process for inspections for installations for field operations. Improved quality control, vendor accountability, and billing reconciliation for vendors.
• Assisted marketing on updating consumer business website resulting in improved sales and customer satisfaction and net promoter score by 55%.
• Oversaw negotiations with vendors for call center services and analysis on head count needed for relief of call attrition.

Project Manager

Responsibilities:

• Designed requirements for trouble ticketing system project consolidating from three systems for all network operation’s centers. Improved efficiency of ticket hand off and mean-time-to repair.
• Composed root cause analysis for executive escalations.
• Implemented project, addressing accountability and ownership of network operations center systems. Improved points for troubleshooting and routing trouble tickets for faster resolution.
• Identified gaps and implemented ways to increase efficiency in departmental processes.

Network Analyst

Responsibilities:

• Oversaw network planning project and assisted with migrating 50 customer circuits from off-net to on-net OC48 resulting in company cost savings of $3,000 per month.
• Researched and troubleshot DS3 customers and network circuits isolating root cause and repair.
• Worked escalated tickets delegated to me by my manager
• Performed advance troubleshooting for fax, data and other complex equipment issues for our Elite customers.
• Provided, job shadowing, and mentoring to new onboarding analysts

Associate Network Analyst

Responsibilities:

• Identified and opened reports network alarm system to meet customer service level agreements and mean-time-to-repair.
• Researched and reported outages using network monitoring tools.
• Dispatched field technicians to investigate and engaged network engineering as needed due to severity of situation.