SUMMARY:

• Versatile project management professional with over 7 years of experience across a broad range of industries. Proven record driving change in support of business growth, automation, efficiency and positioning organizations for success.
• Well versed in cross - organizational collaboration, gap analysis, process implementation and adoption. Proficiencies include: O365, Project, Visio, SharePoint, ADO/TFS,Teams,OneNote, PowerBI (novice to intermediate). Smartsheet, Slack,GoToMeeting,Zoom, andCamtasia.

PROFESSIONAL EXPERIENCE:

Confidential

IT Project Manager

Responsibilities:

• Manage multiple end-to-end projects (analysis, planning, development, testing, to implementation) consisting of project teams of 5-20 people: Including developers, business analysts, QA engineers, system analysts, business SMEs, and 3rd party vendors.
• Gather, refine, and create process documentation, including project plans, work back schedules, hour estimation, budget, and sprint tracking in Microsoft TFS.
• Collaborate with cross-departmental resources and developers, oversee project activities, set expectations, deadlines, risks, as well as remove any obstacles.
• Assist the infrastructure department in creating repeatable and straightforward tracking of projects, tasks, duties, and hour estimations of team for new IT Manager.
• Achieve execution success by implementing organization, ongoing cadences, project plans, removing blockers, and finding paths forward in ambiguous situations.
• Successfully drove company server migration, which had never been completed without complications previously. This included:
• Creation of project plan and IT execution plan
• Creating test plans for both IT & Business SMEs, and led testing for both teams
• Lead retrospect for lessons learned and created process documentation for future occurrences.
• Create executive presentations for project status, conduct meetings with managers and stakeholders.

Confidential

Operational GroupProject Manager

Responsibilities:

• MS 365/Teams SME, championed for adoption within the O365hemisphere in order to increase communication, collaborationand version controlwithin first 30 days.
• Led conversion of teamfrom basic Dropbox to MS Teams/SharePoint including file migration.
• Creation of Global Retail Team SharePoint and departmental subpageswhich included,hero web parts, dedicated folders, calendars, and links.Linked each subpage with Smartsheet.
• Championed implementation of Smartsheet software for internal team and partner-company C-Suite team, which led to creation of Smartsheet deck and on-site for adoption.
• Led group for partner company C-Suite, as well as individual lessons thereafter.
• Created Smartsheet project plans for executive use, which consisted of:
• HR staffing and dashboards, location purchase, construction, operations/merchandising (T-Minus), Post store opening (T+) and Marketing Calendar/Project Plan
• Achieved 100% adoption after 2 weeks of .
• Standardized New Store Opening process, achieved missed deliverables from15% to2%in 3 weeks of implementation.
• Standardized budget forfurniture/fixture/merchandisingorders across partner-company, placing cap onspending, loweredbudget costsby$5-10K per store, cappingbudgets to max 30%/store build budget.

Confidential

Senior Consultant/Senior ProjectManager

Responsibilities:

• Took ownership of UX work stream when teambecameshort staffed:
• Created user scenario documentation for future/on-going testing for QA team.
• Increased testing by 75% in 3 weeks, from 2-weeks > 1 week> 3 days, by 3rdweek of testing.

Confidential

Program Manager

Responsibilities:

• Led teamof 3;trained, developed,andmanagedwork schedule as well as trained new employees
• Trainedlaunchmerchandising team oncompletion ofmerchandisingchanges foroperational stores,followed by of operational team members on completion of merchandising launch stores.
• Collaborate with MarketingPrincipal PMto create store signage kit for all stores that resulted in saving 3working weeks, as well as placing rush orders that would on average costabout $300 each.
• Collaboratedwith Sr.UI PM andDevteamtoimplementfeatures/ expandcapabilities of internal software which saw improvements on work stream productivity jump by 25% (7-dayto5-dayon average).

Confidential

ProjectManager

Responsibilities:

• Creation of CAB documentation, VSTS status, bugs, and TRFs.
• Creation/management of VM’s, for testing pre-release builds, as well as new deployments.
• Project plan implementation (MS Project, PPT), FAQ sheets, support documentation and KB articles.
• Creation of user scenario documentation for Elite audience testing.
• Cross-functional collaboration for quarterly and future goals, led meetings within various deployments.
• Testing of new browser builds on local and virtual machines (via Azure Dev Test Lab).

Confidential

ProjectManager

Responsibilities:

• Using MS Project/Excel, tracked monthly metrics, along with, creation of financial forecast.
• Compile report on metrics (top drivers, offenders, monetary value)within vendor contract/invoices.
• Worked alongside developer to create and then manage SharePoint tool for field execs to make changes to contracts more efficient and automated. Presented to stakeholders and was main POC for the tool.
• SharePointtool would automate tracking of data, risks, and status of clients/contracts. Worked with web parts, application/permission management, documentation management, workflows.
• Orchestrate monthly community calls for USA/EUROPE team, as well as a secondary call for APAC, which involved scheduling, cross-collaboration of PowerPoint deck to be presented, and logistics of call.
• Administer community SharePoint information relevant for all audience members.

Confidential

Performance Management Manager

Responsibilities:

• Support external vendor teams, by improving performance managementwithin telesales with creationofroadmap of priorandexisting process.
• Identified gaps (, development, and systematic), and needed implementations for improvement.
• Conductedfocusgroups and streamlinedperformance management across internal and vendor sites.

Confidential

Program Manager

Responsibilities:

• Launched initiative for call center agents to book customer appointments nationwide:
• Store appointment goal was only met by 25% prior, initiative allowed 100% of goal to be met.
• Store appointments brought in incremental revenue ofon average $43/customer/appointment.
• Created cross-functionalSharePoint site utilized by the Retail Support team within CSS(200+employees), this continued various levels of permissions and access.
• Created an escalation tracker inSharePoint: Escalation’s prior were tracked various ways (spreadsheets, emails, skype), which created discrepancies.
• SharePoint tracker allowed for efficiency, accountability and higher QA scoresfrom escalations. (From 76% to 93% after implementation.)