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Business Analyst Resume

Bridgewater, NJ


  • Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods like Rational Unified Process (RUP), Agile and Waterfall Method
  • Worked across multiple domains like the Banking, Insurance & Retail Business.
  • In - depth Experience in Collection, Analyses, Documentation of User Requirements, as well as Organizing interviews, User meetings, Workshops and JAD sessions.
  • Extensive experience in documentation of business requirements and system functional requirements & Nonfunctional requirements including BRD, FRD, and FSD.
  • Agile experience along with conducting scrum calls, managing product backlog and writing user stories.
  • Proficient in creating Use Cases, Use Case Diagrams and Activity Diagrams etc.
  • Experience in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML), drawing UML diagrams, Activity Diagrams using MS Visio.
  • Knowledge in developing QA Test Plan, Test Conditions, and Test Cases; ensuring adequate testing on software both before and after completion; conducting and documenting UAT.
  • Excellent working knowledge of MS Office suit (Word, Excel, PowerPoint and Outlook) and mastery of MS Project 2007/2010.
  • Strong experience in interacting with stakeholders, gathering requirements through interviews, and existing system documentation or procedures, defining business processes
  • Involved in functional requirement specs, data analysis, data mapping, use case, requirement traceability matrix, gaps and risk analysis & UAT.



Business Analyst


  • Consolidated the detailed user stories into various Use Cases & Use Case Narratives going into the BRDs.
  • Played a key role in the planning, testing, and implementation of system enhancements and conversions.
  • Requirement gathering from functional, business owners and converting requirements into User Stories through JAD sessions.
  • From the Business Driven User Stories, I have been able to assimilate high level Swim lane Diagrams, Use Cases and Use case Narratives.
  • Documented business workflows textually as well as in UML diagrams.
  • Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements
  • Performed Gap Analysis of the As-Is and Should-Be process within the organization to analyze and fill the existing gaps in the business processes.
  • Supported the assigned project manager with creating detailed project initiation document and assisting in developing, scheduling and tracking project timelines.
  • Assisted in creation of the Functional Design Document from the Business Requirements Document which was used as the reference by the development team while preparing the design and held the responsibility of the required data setup for unit testing.
  • Organized team deliverables on SharePoint and kept them updated on daily bases.
  • Worked on File Transfer Protocol extensively using SFTP.

Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS-Project, Windows 2003, SWOT analysis, Test Director, MS SQL.

Confidential, Bridgewater, NJ

Business Coordinator Resource


  • Conducted detailed and comprehensive Business Analysis by working with end users and other stake holders to identify the system, operational requirements, and proposed enhancements.
  • Designed and worked on successfully developing web applications that allow independent sales agents and underwriters for quoting, rating, processing and tracking applications.
  • Created screen-mockup to review the requirements and provide feedback on the screen design.
  • Prepared business requirements Documents (BRD) and got sign off to be used by the developers.
  • Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams Using Unified Modeling Language (UML), and with Rational Rose.
  • Developed AS-IS and TO-BE business process using Business Process Modeling Notion (BPMN) standards.
  • Identified all necessary Business and System Narrative Use Cases from requirements, created UML diagrams including Use Case Diagrams, Activity Diagrams using Microsoft Visio.
  • Facilitated Joint Requirement Planning (JRP) Sessions for communicating and managing expectations with the client whose customers were going to be the final users of the product.
  • Involved in comprehensive testing of the system (UAT) to check, if it satisfies functional specifications.

Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS-Project, Windows 2003, SWOT analysis, Test Director, MS SQL.

Confidential, Virginia Beach, VA

Business Systems Analyst


  • Studied and assessed the client’s systems and business processes.
  • Defined Business Process that aligns with Company goals and existing HIPAA regulation. Conducted SWOT analysis.
  • Created capital budgets, obtained approvals, administrative signoffs, cost breakouts, expenses, and business valued justifications.
  • Prepared system requirement specification based on product requirement.
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using UML-Rational Rose and MS Visio.
  • Developed expertise in claims processing and direct clearing house for claim processing and billing to insurances companies nationwide all on a SQL backend.
  • Worked with all insurances, clearinghouses to assure daily processing for claims, payments, purchase orders, invoicing, remittances, inquiries, and responses.
  • Conducted and performed upgrades on claims, purchase order, integration engines, and on all applications that covered the entire scope of the system ranging from within the system itself.
  • Interacted with developers to report software bugs and re-tested the fixed issues.
  • Assisted Program Manager to ensure project coordination and timely document review and approval.
  • Established and maintained activity logs, performance metrics, project plans, and other pertinent forms and documents to provide the basis for resource allocation, reporting, budgeting, and forecasting.
  • Managed Change Requests and performed impact analysis
  • Proposed strategies to implement HIPAA 4010 in the new MMIS system & eventually move toHIPAA5010.
  • Conducted JAD sessions with stakeholders of the project for identifying and resolving issues.
  • Created and managed a master project plan with work breakdown structures in MS Project.
  • Provided liaison between engineering teams, business areas, and end users.
  • Conducted the requirements and design walkthroughs with designers, developers and management staff.
  • Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
  • Conducted workflow, process diagram and GAP Analysis to derive requirements for existing systems enhancements.
  • Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
  • Used Rational Clear Case, Configuration Management tool, to maintain different builds of the application with descriptions about all changes and versions.
  • Tracking and managing requirement changes using Requisite Pro.
  • Involved in walkthroughs and meetings with development team to discuss related issues.
  • Implemented Requirements Traceability Matrix for project control and quality assurance.
  • Created and participated in the 24x7 rotational on call support team.

Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS-Project, Windows 2003, SWOT analysis, Test Director, MS SQL, HIPAA.

Confidential, Pennington, NJ

Business System Analyst


  • Gathered High Level Business Requirements (HILBERs) and Detail Level Business Requirements (DLBRs)from client and stakeholders through interview process.
  • Created and developed Business Requirement Document (BRD) and Functional Specifications Document (FSD)using Quality Center.
  • Analyzed and managed cross-functional existing/planned business processes impacts.
  • Developed feasibility and Project risk analysis to ensure requirements can be met.
  • Analyzed and segregated business requirements into high level and low-level Use Cases, using Microsoft Visio.
  • Wrote Use Cases descriptions including pre-conditions, assumptions, normal flows, alternative flows, post-conditions, notes and issues.
  • Coordinated Virtual Meetings with business clients, stakeholders, end users and various development teams including testers to discuss project progression reports and to gather new requirements.
  • Identified and created Use Case diagrams with business process workflow diagrams including Activity, Sequence and from the requirements.
  • Used detailed knowledge of application features, architectures and functions to assess scope and impact of business needs throughout analysis and through the completion of all enhancement specifications.
  • Conducted Joint Application Design (JAD)sessions for communicating with all project sponsors and stakeholders.
  • Worked with the development team to better understand system functionality aimed at improving software quality.
  • Worked with the Project Management Office to define and maintain project management principles, practices and processes based on PMBOK.
  • Participated in test environment setup by ensuring test tools and scripts are in place to successfully perform the required tests.
  • Documented Requirements, Test Plan, Test Cases, Defects and Change Controls in Quality Center.
  • Prepared weekly Review and Status Reports, which included Test Case Standings, Metrics, QA Issues and Defects.
  • Communicated the project status to clients bi-weekly, highlighted changes made in requirements and gathered new requirements.
  • Conducted Root Cause Analysis (RCA)during the Inception and Elaboration Phases of Rational Unified Process (RUP)as well as conducted Process and System based RCA.
  • Used Rational Requisite Pro to actively organize, maintain and keep track of dynamic user requirements.
  • Performed Functionality, Security and Configuration testing of the web application using different browsers.
  • Executed manual test cases and automation tools on business requirements gathered.
  • Conduct System Testing and Regression Testing, identified application errors and interacted with developers to resolve technical issues.
  • Used PL/SQL to retrieve and update requirements during project execution.
  • Helped develop timelines for Project Delivery, Deployment Schedules and User Training Modules.
  • Conducted User Acceptance Testing (UAT)with users and project team members.

Environment: Unified Modeling Language (UML), Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project 2010, Microsoft Visio, Adobe Reader, Quality Center, DOORS, Oracle 11i,PL/SQL, Rational Unified Processes (RUP) methodology.

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