SUMMARY

• Over 8+ years of Industry experience in the field of Business Analysis, working with the technical staff to implement management and staff's business requirements into the software application in Retail and E - commerce.
• Experienced in all phases of the Software Development Life Cycle (SDLC) Waterfall methodology, Agile methodology (Scrum), Rational unified process (RUP), Rapid Application Development (RAD).
• Proficient in Technical and Business Writing, Business Process Flow, Business Analysis and testing various methodologies.
• Expertise in conducting requirement gathering sessions, feasibility studies and Impact Analysis and organizing the software requirements
• Experience with the technical integration requirements which included the Warehouse Management System (WMS), Retail Management System (RMS), Point of Sales (POS) System, Order Management System, Omni-Channel, Inventory Management, E-Commerce Ship from Store, and the BI data warehouse
• Experience on Retail / Supply chain domain with knowledge of standard business processes like Demand ware, Salesforce, Inventory Control, Procurement & Allocation, Merchandise Planning, Returns, Warehouse & transportation management process, knowledge on POS and Assortment Planning.
• Experienced and have detailed knowledge about Order Management System, Retail POS Applications, Customer Relationship Management (CRM i.e. Loyalty Program), Ecommerce platforms.
• Experience in e-Commerce platform as Big Commerce, Shopify and Demand ware.
• Extensive experience with Business-to-consumer (B2C) sales of tangible goods and Business-to-business (B2B) scenarios and Good experience at B2B, B2C and Ecommerce portals web application and CRM.
• Expert level working knowledge in different verticals and areas like Localization, Mobile-Commerce, SCM, Hybris and CRM.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting GAP Sessions and Joint Application Development (JAD) sessions with IT Groups, SMEs and other project stakeholders.
• Extensive experience in developing Use Cases, creating ScreenMock-ups, conductingGap Analysisand Impact Analysis,SWOT analysis,Cost-BenefitAnalysis, andRisk Analysis.
• Expertise in the planning, evaluation and implementation of functionality and features in Binder (DAM), Page Designer (CMS), and Product Information Management system.
• Good experience at Demand ware, ATG Dynamo B2B Commerce, ATG B2C Commerce, Shopping Cart, Product Catalog, Merchandizing, Catalog, Droplets.
• Experienced in SQL, Access, Excel and internally developed business data and marketing tools. Also experienced in UX design & testing.
• Experience in extracting UI based information by querying the Oracle database using SQL queries.
• Strong knowledge in SQL Server disaster recovery, backup/restore, migration and upgrade participated in disaster recovery drills.
• Highly Experienced in Microsoft Office Suite including MS Visio, Excel, UX/UI,Power BI, PowerPoint, Word and Outlook.
• Proficiency in apply Supply chain Management (SCM) methodologies to ensure coordination in the supply chain.
• Expertise in custom function, complicate Advance SQL commands in Business Object Enterprise XIR2 and Oracle, Crystal Reports 13, Carin blue button environments.
• Experience and complete understanding of QA Life Cycle, which includes Designing, Developing, Execution and Documentation of the Test Cases, Automated Test Scripts and Test Plans.
• Experience in testing the web application components of Content Merchandising System, Oracle RMS, WebSphere commerce functionality on various web browsers as part of UI testing,
• Extensive Knowledge on performing Backend testing by using PL/SQL queries to test the integrity of the application was in regular contact with Business partners on the status of issues, action plans and timeframe for resolution throughout the development cycle.
• Liaised with QA team to design & implement of Test Plan, Test Scripts and Test Cases for Functional, System, Integration, UAT, and Regression Testing RT based on the Design Document and User Requirement Document for the Functional, Security, and Performance Testing.
• Excellent communication, presentation, project management skills, a very good team player and self-starter with ability to work independently and as part of a team.
• Experience in UAT and worked with HP Quality Center for bug and defect tracking and reported issues using JIRA.

PROFESSIONAL EXPERIENCE

Confidential, NYC, NY

Sr. Business Analyst

Responsibilities:

• Interfaced with the client as part of the Requirements Engineering team to finalize the project scope.
• Gathered analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Collaborated with theimplementation team to correctly define the requirements and ensure they tie to the correct process areas.
• Involved in the creation of new E-Commerce Products in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Co-authored business requirements document with project teams. Extracted, discussed, and refined business requirements from business users and team members.
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams, State Chart Diagrams using Rational Rose according to UML methodology thus defining the Business Process Models.
• Supervised and managed project throughout SDLC to ensure that project management methodology based on RUP is followed during the project lifecycle using MS Project and NIKU Workbench.
• Used Rational Tools for creating use cases, version control and defect tracking, monitoring. Use Rational Unified Process (RUP) methodology in all areas of the software development life cycle (SDLC).
• Support for an inventory management value assessment to improve financial performance and the customer experience by reducing working capitals and supply chain costs, and improving on shelf availability.
• Applied Supply chain Management (SCM) methodologies to ensure coordination in the supply chain.
• Involved in the creation of new E-Commerce Products (Arrival Notices and Customized Reporting) and worked with Front-end and Back-end systems.
• Created complicated use cases to test the current system which led to various defects in the mobile site this gave way to more specific goals for the project's needs.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Established traceability matrix using Rational Requisite Pro to trace completeness of requirements in different SDLC stages.
• Worked on designing flexible project foundation enabling rapid implementation of e-commerce website capabilities.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.
• Documented and analyzed the business process for receiving and processing customer sales based on "Opportunity to Order" and covers business-to-business (B2B) and business-to-consumer (B2C) sales.
• Created Mock-up forms in MS word for better visualization and understanding of the software solution.
• Tracked change requests and monitored workload and schedule.
• Managed workload, schedules and coordinated status review meetings with project managers, business managers and team members.
• Used Rally tool for requirements management and tracking user stories in a sprint and product backlog.
• Tracked business reporting issues on JIRA by creating problem statements that help breakdown the underlying issue.
• Worked on developing customized SQL reports and queries for management decision-making and operational management.
• Involved in developing strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing).
• Suggested measures and recommendations to improve the current application performance.
• Assisted with the development of test plans and strategies, coordinated testing events, and executed test cases in support of changes to business systems.
• Participated user acceptance testing cycle; worked withbusinessusers to definebusiness scenarios, user acceptance test cases and user acceptance criteria.

Confidential, North Wilkesboro, NC.

Business Analyst

Responsibilities:

• Involved in developing and maintaining Business Objects universes to ease the task of developing reports for the MIS reporting team.
• Gather requirements by conducting meetings and brainstorming sessions with end users and SME and document them using Requisite Pro - the documentation tool offered by Rational.
• Provided recommendation for use of ATG Commerce for B2B and B2C business.
• Translated business requirements to technical specifications for Hybris/SAP/Sterling Integrator development team and maintains work backlog.
• Effectively managed live e-commerce clients of mid-sized B2B and B2C e-commerce websites integrated with the company's existing ERP software and Shipping Software in a Content Managed System (CMS)
• Worked on Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Conducted JAD sessions which include the management, development and user teams for clarifying requirements and facilitating better communication.
• Deep understanding of all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Involved in Development E-Business Suite programs for databases supporting supply chain management (SCM), order management, inventory, warehouse management system and purchasing.
• Provided subject matter expertise for functional and technical aspects of the Demandware E-commerce platform.
• Worked on Implementation, enhancement and support solutions to meet client's needs using Demandware ecommerce platform.
• Worked on User experience (UX) definition and User Interface (UI) design for project as well as prototypes and wire frames.
• Created datasets for Omni channel reporting project that incorporates email, marketing, and member interaction data.
• Worked on high level requirements matrix for both B2C and B2B that detailed current and future state needs, along with a gap analysis against Salesforce Commerce Cloud (Demandware) and SAP Hybris capabilities.
• Maintained key records for purposes of Compliance review and/or regulatory inquiry.
• Involved in Designing merchandising and marketing databases; developed stored procedures and reports to automate reoccurring tasks using SQL Server.
• Participated in design and build of different OMS modules - Order Capture, Order Processing, Order Promising & Fulfillment, Payment Processing, and etc.
• Worked with Development to figure out the different Activities OMS does for inter Applications data transfer with CRM in Java.
• Reviewed Stored Procedures for reports and wrote test queries against the source system (SQL Server) to match the results with the actual report against the Data mart (Oracle) and Innotas.
• Applied UML notations and methodology in developing models that accurately represent the business process and workflows and clearly communicate them to the stakeholders.
• Used Agile/SCRUM requirements management tool Rally for managing story cards, efforts, and preparing burn-down charts and velocity charts.
• Worked with B2B and B2C commerce applications include an Omni-Channel Offering, Product Information Management, Order Management, Hybris Marketing Conversion, and powerful search and merchandising.
• Designed merchandising and marketing databases, developed stored procedures and reports to automate reoccurring tasks using SQL Server and Power BI.
• Assisted QA team in developing test strategy, and test cases and actively monitored various types of testing - functional testing, Progression testing, system testing, load testing, smoke testing, and regression testing.
• Created and tested Campaigns and Promotions on Salesforce Commerce Cloud (Demand ware) platform.
• Created and maintained user stories in JIRA for better understanding of the requirements for the development team. Also use JIRA for bug tracking.
• Created Test Scripts & Test Scenarios to check report content, layout, and parameters.

Confidential, Framingham, MA

Business Analyst

Responsibilities:

• Conducted project related Presentations periodically to the management and end users during various phases of Software Development Life Cycle SDLC.
• Conducted JAD (Joint Application Development) Sessions and RAD (Rapid Application Development) Sessions with stakeholders.
• Interacted with the PM in managing the Agile Scrum process to ensure smooth delivery of projects.
• Identified internal and external system requirements, design and configuration set-up, also created User Documentation and conducted training class.
• Involved in E-Commerce POS testing, Product Search, Payment System and Online transaction processing
• Performed GAP Analysis of business rules, business and system process flows, user administration, and requirements.
• Involved in designing automated POS system using involving monthly import of POS excel files into a database using SSIS packages. Created templates for power users to create their own SSRS reports.
• Worked with supply chain methodology and wholesale distribution processes.
• Responsible for addressing, diagnosing, and resolving issues that arise on a day to day basis for the team. Also responsible for documenting the causes, analysis and final resolution to the issues/errors.
• Involved in implementing (POS) Point Of Sale system and Point Of Commerce for US retail/Online stores.
• Worked as Business Analyst for collecting customer requirement for managing supply and delivery translating the requirements into documentation for effective process flow mapping.
• Conducted interviews with key business users to collect requirement and business process information.
• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Participated in requirements analysis using a Use case driven approach and produced detailed use cases and functional specifications for all the interfaces.
• Confirming integration of Order Management System and Work Order Management System.
• Conducted user interviews, gathered requirements, and analyzed the requirements using-Rally.
• Worked on developing UI wire-frames, utilized SAP Hybris for search and merchandising, content management, Order management, product information management and digital asset management.
• Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.
• Maintained a close and strong working relationship with teammates and management staff to achieve an expected QA result for the project team.

Confidential, Boston, Massachusetts

Business Analyst

Responsibilities:

• Worked on web-based E-commerce site development project in an agile environment.
• Gathered and analyzed Business Requirements from requirement sessions and created User stories, Acceptance Criteria as per agile methodology Life Cycle.
• Provided Mockups as additional support documents to User stories as Functional understanding document for the IT Development team.
• Interacted on a daily basis with the project manager and development team to translate the business requirements to technical requirements.
• Communicated with business users and technical teams to build applications based on the business requirements.
• Responsible for developing and driving continuous improvement initiatives in User Interface, Supply Chain, E-commerce & Logistics Function
• Automated the Physical Transportation and Distribution System making delivery of goods even easier and faster
• Conducted JAD sessions and worked together with the project manager across most departments to discuss Project Requirements
• Designed and developed Use Cases and Business Process Models to detailed level appropriate for technical analysis and system design
• Comprehensively worked on the Agile and Rational Unified Process (RUP)'s software development cycles with four successive phases in RUP including Inception, Elaboration, Construction, and Transition
• Worked with Finance and IT department to operate across functions.
• Provided regular verbal and written status reports to IT management and business community; published meeting and maintained project plans.
• Documented the evaluation of various reporting tools like Oracle Analytics/Business Objects, SOP, Manuals, Proposals, User Guides, RFPs, CMS Documentation and made recommendations about the product depending on the reporting requirements using Power BI.
• Created Project management plans for managing on-time delivery using MS Project along with writing test cases, unit and systems integration test plans in Test Director.
• Led the testing efforts of the DataMart’s in development, coordinated moving/setting up of processes in dev/production. Worked with QA team and UAT team to go over the various test scenarios for different types of loads in the DataMart’s.
• Used SAP Hybris back office and product cockpit to create customer accounts, add images for products, run corn jobs, track order statuses and information, and more.
• Worked with a team to design the workflows and the wire frames for the whole process from searching for a product to checkout, payment and delivery
• Worked with the QA team to test the website and reviewed their notes.
• Maintained a close and strong working relationship with teammates and management staff to achieve an expected QA result for the project team.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Gathered requirements for Order Management, Warehouse Management System (WMS), Ecommerce B2C and B2B portals for supporting the Sterling Order Management System (OMS) solution.
• Followed all the phases in the Software Development Life Cycle for successfully launching the Mobile App.
• Analyzed, converted and documented business requirement into BRD, User Stories and SRS.
• Documented and analyzed the business process for receiving and processing customer sales based on "Opportunity to Order" and coversbusiness-to-business(B2B) andbusiness-to-consumer (B2C) sales.
• Provided SEO analysis and recommendations in coordination with elements and structure of websites.
• Interacted with the team for implementation, installation and deployment of Mobile POS, management and optometrist application iPad's.
• Contributed to the discussions and understand the flow of Data from ETM to OMS and Database
• Involved in developing and distribute frequent analytics reporting to include customer feedback, and overall KPI metrics.
• Involved in developing customer online survey and analyzed results for website content and design management.
• Participated in assessment of Agile maturity across the enterprise and identified areas for future improvement
• Working in an agile team using SCRUM methodology for testing web, mobile-web, and Rest-API & Mobile web based application.
• Involved indatavalidation of the results in Tableau by validating the numbers against the datain the database tables by querying on the database
• Collaborated with the business and technical teams to develop the scope and vision document that defined the primary goals, objective and features of the new Ecommerce platform built In house.
• Actively involved with the marketing strategy teams for the advertising campaign idea and conducted the marketing strategy into our web content catalog.
• Utilized UML in behavioral, structural and architectural modeling - in creating Use Case, Activity, Class and Sequence diagrams.
• Maintained and monitored project progress and status through MS Project. Presented periodic/monthly status reports to the Project manager to serve as the team's assessment of the project and its schedules.
• Worked as POC with key responsibilities, which are highly accountable and aligned towards client requirements.
• Worked on multiple streams to deliver the new website on ATG platform sitting on SOA framework and also integrated customer loyalty stream and Ad sales.
• Maintained the Traceability Matrix table to uniquely identify and trace the business requirements to general design to testing as to prove that the requirements have been developed into a solution and it has been tested and tracked.
• Worked closely with the developer team to implement the application and responsible for the user accepting test (UAT).
• Prepared Test Reports and submitted the Bug Findings to the Bug Tracking system using Quality Center and its modules (Requirements, Test plan, Test lab and Defects)