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Project Manager/scrum Master Resume

PROFESSIONAL SUMMARY:

  • Motivated and hardworking data center professional wif 20+ years of progressive IT experience Able to design and implement data center operations in a 24 X 7 environment
  • Experienced in disaster recovery, systems integration, real - time distributed systems, low latency feeds, web based infrastructure Skilled in technical support at all levels, including communications, networking, halp desk and internal support
  • Comfortable working independently and collaboratively in both a small entrepreneurial office environment and large corporate data center environments Excellent interpersonal, verbal and written communication skills

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager/Scrum Master

Responsibilities:

  • Provide capacity analysis and planning throughout teh year for teh year end processing and annual benefit enrollment period.
  • Refine teh monitoring thresholds to reduce daily alerts and incidents from over 15,000 to under 2,000 a day
  • Responsible for teh coordination and completion of projects.
  • Oversee all aspects of projects.
  • Set deadlines, assign responsibilities, and monitors and summarizes progress of project.
  • Prepare report for upper management regarding status of project.
  • Project Manage all I&O OOC (Operational Oversight Committee) Process integration wif DDS Operations and TAM teams
  • Lead Problem Management role for DDS as DDS Problem Manager reporting to DDS Head of Operations (Ops/TAM)
  • Project Manage Event, Incident and Problem Manager processes including associated monitoring, tracking and reporting systems integration and adoption.
  • Provide related metrics and analysis reporting.
  • Assist wif other operational special projects.
  • Build relationship wif internal and external partner
  • Partner wif DDS on and offshore Ops and TAM team members and other functional team members.

Confidential

Project Manager

Responsibilities:

  • Provide capacity analysis and planning throughout teh year for teh year end processing and annual benefit enrollment period.
  • Refine teh monitoring thresholds to reduce daily alerts and incidents from over 15,000 to under 2,000 a day
  • Responsible for teh coordination and completion of projects.
  • Oversee all aspects of projects.
  • Set deadlines, assign responsibilities, and monitors and summarizes progress of project.
  • Prepare report for upper management regarding status of project.
  • Project Manage all I&O OOC (Operational Oversight Committee) Process integration wif DDS Operations and TAM teams
  • Lead Problem Management role for DDS as DDS Problem Manager reporting to DDS Head of Operations (Ops/TAM)
  • Project Manage Event, Incident and Problem Manager processes including associated monitoring, tracking and reporting systems integration and adoption.
  • Provide related metrics and analysis reporting.
  • Assist wif other operational special projects.
  • Build relationship wif internal and external partner
  • Partner wif DDS on and offshore Ops and TAM team members and other functional team members.

Vice President Global Data Repository Production Support

Confidential - Warren, NJ

Responsibilities:

  • Lead a 24x7 production support team supporting teh Global Data Repository/Commercial Cards Reporting System. Including teh day-to-day monitoring of production infrastructure and production applications. Work closely wif Development, Business partners and Peers to coordinate all software releases and production changes, ensuring dat established methods and procedures are used for efficient and prompt handling of all releases and production changes in order to minimize any adverse impact upon service quality and to improve teh day-to-day operations of teh organization. Ensuring change information is TEMPeffectively communicated and coordinating changes and releases wif all effected parties.
  • Monitor compliance to existing change and release management process; ensure correct approval process is followed for both regular and emergency changes; follow up and report on non-compliant changes made outside teh change and release management processes. Adherence to these standards increased quality of support and decreased customer down time.
  • Resolve scheduling and scope conflicts when priorities are unclear, or deadlines are in jeopardy.
  • Analyze production problems to determine any trends or apparent problems dat occur and implement improvements dat assure production problems will not recur.
  • Schedule and run Annual Continuity of Business testing.
  • Ensure production problems, bugs, system problems are documented, and requests are acted upon promptly. Keep Senior Management advised of situations dat may compromise teh delivery of Files to customers. Responsible for teh dissemination of daily outages related to teh GDR/CCRS production processing.

Director Production Control

Confidential - New York, NY

Responsibilities:

  • Successfully completed three major Data Center implementations and Operational moves to newer concurrent production data centers. Completed all three projects totally transparent to user community, on time and on budget, wifout service incidents, or impact to new products rollout.
  • Overall responsibility for scope of operation encompassing two Data Centers in combined 24/7 operation, providing real time domestic and international financial information to retail brokerage firms and institutional trading houses, leading a staff of 66 technology professionals and provide hands on support for teh real-time market data infrastructure and applications.
  • Managed teh data center operations for teh real-time environment and release management; created and administered release management procedures; recommended adjustments to teh release procedures over time, as appropriate.
  • Instrumental in implementation of Autosys technology wif teh intent to manage increasing demand while maintaining headcount; using technology rather TEMPthan people to create and maintain scheduling of jobs across multiple data centers.
  • Monitored compliance to existing change and release management process; ensured correct approval process was followed for both regular and emergency changes; reported on non-compliant changes made outside teh change and release management processes. Adherence to these standards increased quality of support and decreased customer down time.
  • Member of teh team responsible for establishing and implementing release processes, which improved overall service and workflow between teh Quality Assurance, Systems Development, Technical Support and Data Center Operations. Continued to improve, maintain and manage teh release management processes and maintain release process documentation.
  • Evaluated QA test results ensuring dat system and software changes met business requirements and process service criteria fit into teh production environment and dat existing operations were not adversely impacted.
  • Resolved scheduling and scope conflicts when priorities were unclear, or deadlines were in jeopardy.
  • Analyzed production problems to determine any trends or apparent problems dat occur and implement improvements dat assure production problems will not recur.
  • Scheduled and ran Quarterly Disaster Recovery testing.
  • Ensured production problems, bugs, system problems were documented, and requests were acted upon promptly. Advised Senior Management of situations dat may compromise teh delivery of market data to teh customer base. Responsible for teh dissemination of daily outages related to teh Thomson one market data product.
  • Provided hands on assistance to teh staff for teh installation of systems, applications, updating and troubleshooting of production problems.

Vice President Operations Support

Confidential - New York, NYM

Responsibilities:

  • Redundant capabilities proven when on September 11, 2001, ILX Systems maintained full un-interrupted service to its domestic and global communities despite loss of a primary production center at 1 Liberty Plaza, situated adjacent to ground zero site.
  • Fault tolerant capabilities were tested again during teh 2003 east coast power outage where both live data centers maintained full operations supported by UPS Systems, backup generators and contingency planning.

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