Business Systems Analyst Resume

SUMMARY

Positive and professional communicator that welcomes collaboration and innovation between teams, building successful and supportive business relationships wif internal teams and external clients
Direct and organized project manager and business analyst wif extensive experience in agile and waterfall development methodologies
Creative and resourceful leader wif a wide breadth of vendor/procurement and process/contract management experience, often receiving accolades from coworkers and clients regarding teh clear and detail - oriented skills apparent wifin my work performance.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Responsibilities:

Analyze and Manage software change (production, small enhancements, projects) from inception through production, using Agile Methodology system.
Scrum Master
Trained employees on new processes
Created documentation on new and standard processes
Became a ‘go-to’ person for issues.
Received compliments on my work from development and users.

Confidential

Project Manager

Responsibilities:

Created first company Project Plan which could be replicated for implementations.
Project Managed transfer center implementations
Originated product buildout process and brought two products to Sales Readiness
Originated contracts both internally and vendor to support new products
Sole responsibility for application testing of new telephony system, went into production wif no issues.
Conducted training classes for new telephony system.

Confidential

Business Analyst and Vendor Management

Responsibilities:

Through contract analysis, identified multiple cost-saving opportunities wifin vendor management, saving teh company over $175,000 during teh last fiscal year
Originated new IT vendor team and processes, collaborating wif internal departments and multiple vendors; including teh creation of training guides and teh creation and delivery of training sessions for senior management
Created first ever application support plans, for internal and external users
Proficient wif teh business requirements process, managed both technical and business requirements for a new initiative for a well-non credit-card company, including development of marketing and technical product materials for teh end user
Fostered and developed prosperous and successful business relationships wif domestic and international vendors
Analyzed client, end-user requirements; liaison for clients/internal support teams

Confidential

Project Manager III

Responsibilities:

Formed team of Documentation contractors tasked wif teh creation of new end-user documentation for a multi-phased re-engineering claims portal
Implemented company’s use of agile development methodology by internal development teams working on teh re-engineering claims project
Developed User Acceptance Testing process: personnel, tools, and standardization of user scenarios, training, and communication(s)

Confidential

Lead Advisory Analyst

Responsibilities:

Brought first contract management tool into production.
Interpreted client business needs and translated into business requirements and product enhancements; conduit between clients and internal support teams
Maintained internal quality standards
Managed cross-functional business requirements and large-scale project tasks
Trained clients/internal teams
Performed testing and output analysis
Skilled wif waterfall and agile development methodologies