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Business Systems Analyst Resume

SUMMARY

  • Positive and professional communicator that welcomes collaboration and innovation between teams, building successful and supportive business relationships wif internal teams and external clients
  • Direct and organized project manager and business analyst wif extensive experience in agile and waterfall development methodologies
  • Creative and resourceful leader wif a wide breadth of vendor/procurement and process/contract management experience, often receiving accolades from coworkers and clients regarding teh clear and detail - oriented skills apparent wifin my work performance.

TECHNICAL SKILLS

  • Microsoft Office Suite
  • Including Excel
  • Project
  • Word
  • Visio
  • Smartsheet
  • Azure Dev Ops
  • IFS

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Responsibilities:

  • Analyze and Manage software change (production, small enhancements, projects) from inception through production, using Agile Methodology system.
  • Scrum Master
  • Trained employees on new processes
  • Created documentation on new and standard processes
  • Became a ‘go-to’ person for issues.
  • Received compliments on my work from development and users.

Confidential

Project Manager

Responsibilities:

  • Created first company Project Plan which could be replicated for implementations.
  • Project Managed transfer center implementations
  • Originated product buildout process and brought two products to Sales Readiness
  • Originated contracts both internally and vendor to support new products
  • Sole responsibility for application testing of new telephony system, went into production wif no issues.
  • Conducted training classes for new telephony system.

Confidential

Business Analyst and Vendor Management

Responsibilities:

  • Through contract analysis, identified multiple cost-saving opportunities wifin vendor management, saving teh company over $175,000 during teh last fiscal year
  • Originated new IT vendor team and processes, collaborating wif internal departments and multiple vendors; including teh creation of training guides and teh creation and delivery of training sessions for senior management
  • Created first ever application support plans, for internal and external users
  • Proficient wif teh business requirements process, managed both technical and business requirements for a new initiative for a well-non credit-card company, including development of marketing and technical product materials for teh end user
  • Fostered and developed prosperous and successful business relationships wif domestic and international vendors
  • Analyzed client, end-user requirements; liaison for clients/internal support teams

Confidential

Project Manager III

Responsibilities:

  • Formed team of Documentation contractors tasked wif teh creation of new end-user documentation for a multi-phased re-engineering claims portal
  • Implemented company’s use of agile development methodology by internal development teams working on teh re-engineering claims project
  • Developed User Acceptance Testing process: personnel, tools, and standardization of user scenarios, training, and communication(s)

Confidential

Lead Advisory Analyst

Responsibilities:

  • Brought first contract management tool into production.
  • Interpreted client business needs and translated into business requirements and product enhancements; conduit between clients and internal support teams
  • Maintained internal quality standards
  • Managed cross-functional business requirements and large-scale project tasks
  • Trained clients/internal teams
  • Performed testing and output analysis
  • Skilled wif waterfall and agile development methodologies

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