SUMMARY

• Positive and professional communicator that welcomes collaboration and innovation between teams, building successful and supportive business relationships wif internal teams and external clients
• Direct and organized project manager and business analyst wif extensive experience in agile and waterfall development methodologies
• Creative and resourceful leader wif a wide breadth of vendor/procurement and process/contract management experience, often receiving accolades from coworkers and clients regarding teh clear and detail - oriented skills apparent wifin my work performance.

TECHNICAL SKILLS

• Microsoft Office Suite
• Including Excel
• Project
• Word
• Visio
• Smartsheet
• Azure Dev Ops
• IFS

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Responsibilities:

• Analyze and Manage software change (production, small enhancements, projects) from inception through production, using Agile Methodology system.
• Scrum Master
• Trained employees on new processes
• Created documentation on new and standard processes
• Became a ‘go-to’ person for issues.
• Received compliments on my work from development and users.

Confidential

Project Manager

Responsibilities:

• Created first company Project Plan which could be replicated for implementations.
• Project Managed transfer center implementations
• Originated product buildout process and brought two products to Sales Readiness
• Originated contracts both internally and vendor to support new products
• Sole responsibility for application testing of new telephony system, went into production wif no issues.
• Conducted training classes for new telephony system.

Confidential

Business Analyst and Vendor Management

Responsibilities:

• Through contract analysis, identified multiple cost-saving opportunities wifin vendor management, saving teh company over $175,000 during teh last fiscal year
• Originated new IT vendor team and processes, collaborating wif internal departments and multiple vendors; including teh creation of training guides and teh creation and delivery of training sessions for senior management
• Created first ever application support plans, for internal and external users
• Proficient wif teh business requirements process, managed both technical and business requirements for a new initiative for a well-non credit-card company, including development of marketing and technical product materials for teh end user
• Fostered and developed prosperous and successful business relationships wif domestic and international vendors
• Analyzed client, end-user requirements; liaison for clients/internal support teams

Confidential

Project Manager III

Responsibilities:

• Formed team of Documentation contractors tasked wif teh creation of new end-user documentation for a multi-phased re-engineering claims portal
• Implemented company’s use of agile development methodology by internal development teams working on teh re-engineering claims project
• Developed User Acceptance Testing process: personnel, tools, and standardization of user scenarios, training, and communication(s)

Confidential

Lead Advisory Analyst

Responsibilities:

• Brought first contract management tool into production.
• Interpreted client business needs and translated into business requirements and product enhancements; conduit between clients and internal support teams
• Maintained internal quality standards
• Managed cross-functional business requirements and large-scale project tasks
• Trained clients/internal teams
• Performed testing and output analysis
• Skilled wif waterfall and agile development methodologies