Clinical Application Analyst/Business Analyst Resume

OBJECTIVE

Reliable and innovative clinical application analyst with a strong understanding of business process and software development.
A proven self - motivated visionary and result oriented analyst with exhaustive knowledge of clinical applications and support

TECHNICAL SKILLS

Testing Tools: Quality Center

Database: MS SQL Server, TFS

Packages: MS Word, MS Excel, and MS Power point

PROFESSIONAL EXPERIENCE

Confidential

Clinical Application Analyst/Business Analyst

Responsibilities:

Ability to interact with customers diplomatically and provide guidance with hardware and network configuration
Analyze technical issues and find a solution
Change control processes
Clinical applications development
Clinical software testing and requirements gathering to help with different project for pharmacy department.
Detail-oriented, and highly energetic with good communication and interpersonal skills
Develop test plans and validate clinical data
Experienced in assessing and identifying customers’ problems and finding solutions
Expert in generating and completing work order ticket efficiently
Gathering business requirements
Implementation of Enterpriser for retail applications
Lead meetings with vendors and end-users
Plan and execute clinical application configurations
Proficiency with Microsoft Windows, Virtual Private Network, Office 365 and Outlook and Automatic Call Distribution technology
Provide extensive troubleshooting for MS Office connectivity
Provide support for pharmacy information system including entering drug ID into the system and train clinical staff.
Provided remote support for clients and internal staff using remote desktop
Troubleshoot issues related to clinical applications

Confidential

Software Quality Analyst

Responsibilities:

Assisted with automated testing and learning Harvest LIS and Harvest Pathology
Assisted with integration of EHR system combined with Laboratory Software
Attending daily standups and biweekly reporting session with upper management
Collaborating with development team and product managers
Conducting regression testing
Conducting test cases for new functionality
Creating test plans, test strategy and Test Cases
Developing a full suite regression test cases for new rollouts
Discuss new ideas and manual testing tips with the team on daily basis
Executing the test cases and documenting the test results
Experience in multi browser, multi device testing
Providing testing reports and documentation based on passed and failed test cases
Reporting the status and issues to the onshore QA manager
Training new team members on how to report issues using JIRA
Understanding the business requirements and Design Documents
Writing test cases for new functionality while development is ongoing

Confidential

Quality Analyst

Responsibilities:

Understanding the requirement and Design Documents
Creating the test plan, test strategy Test cases
Reviewing the Test cases prepared by the team members
Reporting the status and issues to the onshore QA manager
Executing the test cases and documenting the test results
Reporting the status to the clients
Validated relationship between requirements definitions, functional system design and use cases to ensure each document is in synch with other documents
Managed QA defect process and coordinated communication in prioritizing issues and performed Root Cause Analysis
Experience with UAT testing along with data setup, Environment setup and coordination between users, Development, Business Analyst, and Product Management teams.
Knowledge of Software Development Life Sycle (SDLC) as well as Software Testing Life Cycle(STLC) and the role of QA in different methodologies like Agile, and Waterfall
Developed and executed Test Plan, Test Cases, and Test scripts for various applications.
Quality Assurance: Reviewing and converting functional requirement specification to build the testing life cycle, including design and documentation of test plans, test cases, test scripts, test data creation and execution the test scripts
Functional Responsibilities: Requirement gathering, functional gap analysis, application design, configuration, Test script generation, writing training guides, training and end users and production support.

Confidential

IT Support/Payroll

Responsibilities:

Assisted in updating the technical support policies each time a new issue was discovered
Create badges and enter personal information for payroll purposes
Enter payroll information using Excel and ADP Payroll software
Gathered and submitted support log to management at the end of each day
Handled incoming support calls from clients all over the company
Help conduct orientation and evaluations
Keep track of new employee records and update/delete information as needed
Responsible for basic PC training for new hires
Train new employees and conduct new hire paperwork
Troubleshoot everyday issues or problems that may arise