SUMMARY

• Business Systems Analyst with over 15 years of experience in collecting, documenting, and analyzing business requirements and making process recommendations to achieve continuous improvement.
• Understands and applies principles, concepts, theories, technologies and standards and skilled in evaluating the effectiveness of new tools and technology in achieving enhanced functionality.

PROFESSIONAL EXPERIENCE

Senior Business Systems Analyst

Confidential, Berkeley Heights, NJ

Responsibilities:

• Wrote requirements, business cases, use cases, test plans, created system screens and provided sign off or failure of submitted requirements for approximately 10 system releases per year averaging 20 test cases with over 250 steps each.
• Interfaced with technology group, internal account management teams, and internal clients to analyze and capture business requirements, resolved issues, devised proofs of concepts during the discovery process, and maintained consultation throughout the delivery phase.
• Assessed the analytical and data needs of customers, determined functionality and data requirements, designed user interface, and conducted review, documentation, QA/UAT and production release.
• Coordinated system QA/UAT and production release testing, gathered test data, created and executed test scripts and created or collected production release artifacts for approximately 10 system releases per year.
• Built and maintained resource guides and help files outlining Business Rules and a data dictionary for internal systems and databases via ADOBE RoboHelp® for approximately 250,000 users globally.
• Managed data services for 250 clients while adhering to security, compliance, and corporate protocols. Enhanced services by updating standardized layouts to comply with HIPPA and to include new data elements made available through system enhancements to bring additional value to the service increasing revenue by $300K annually.

Business Systems Analyst

Confidential, Parsippany, NJ

Responsibilities:

• Lead oversight on the auditing and verification process for monthly system registrations to ensure validity of user, authorization of policy access, and security compliance for approximately 250,000 users globally.
• Developed data services through standard and customized layouts, confirmed transmission requirements and setup, engaged with account managers, customers, vendors, and technical staff to resolve issues on a daily basis for 250 clients.
• Completed business requirements, business case creation, screen creations, use case creation, test plan creation, and sign off or failure of submitted requirements for all enhancement requests for the basic on - line claims systems.
• Designed the default loss run report by writing specifications, system requirements, and design in a .pdf and Excel format. Over 100,000 clients use this report.

Business Systems Analyst Associate

Confidential, Parsippany, NJ

Responsibilities:

• Enhanced loss run process to include email delivery to approximately 7,000 users and redesigned the screen for internal users to capture information.
• Gathered user stories, wrote requirements and test cases for new reports and enhancements based on internal and external requests.
• Tested all phases of releases including, QA, UA, and Production providing failure or sign off notifications.

Data Quality Analyst

Confidential, Parsippany, NJ

Responsibilities:

• Assigned unique number for individual client to create a hierarchy for downstream business processes and systems.
• Added loss location structures for claims loss reporting based on account hierarchy.
• Reconciliation of monthly claims handling billing with account specific instruction for approximately 300 accounts.