SUMMARY

• Business Analyst with 10+ years of diverse experience analyzing and developing product solutions, facilitating requirements and design discussions, understanding and working knowledge of process methodologies defined by a software development life cycle, Web - based and client/server testing, and network/PC support.
• Demonstrated abilities in external and internal stakeholder communications, requirements gathering, software product design, developing, writing and executing test plans, defect reporting, problem solving and regression testing.

TECHNICAL SKILLS

• Microsoft Office 2007
• Word
• Excel
• Visio
• PowerPoint
• SQL Server 7.0 and 2000
• Mercury Interactive Test Suite - TestDirector
• WinRunner and QuickTest Professional
• Allscripts Healthcare Software
• SharePoint
• MSQuery
• Visual SourceSafe 6.0
• Citrix
• TeamTrack
• HTML
• JIRA Enterprise 3.0
• TestLog
• Wiki
• Visual Basic 6.0
• Acquire
• FrontPage 2000
• Photoshop
• TCP/IP
• SAP
• Microsoft Project

PROFESSIONAL EXPERIENCE

Confidential, Nashville TN

Senior Business Analyst

Responsibilities:

• Facilitate meetings with stakeholders to discuss, analyze, and document requirements.
• Create and distribute solution requirements to present to technical team and business owners for review and approval.
• Diagram process flows and entity relationship diagrams as needed during requirements and design discussions.
• Provide 2nd-level support to HCA end-users on clinical reporting applications. Activities include managing, tracking, communicating, assigning resources, and testing of enhancement and defect fixes.
• Develop Business Objects report requirements based on requirements discussions and manually created report examples provided by business owners. Activities include understanding and documenting data field location within enterprise warehouse, along with necessary reporting calculations.
• Business analyst point-of-contact for outsourced development team by providing solution requirements, design and technical proposals, use cases, and test scripts, in addition to acting as liason between the HCA business users and the outsourced development team.
• Analyze and document requirements, provide feedback to vendor prospects, and create scorecards during the RFP process for vendor selection,

Confidential, Nashville TN

Senior Business Analyst

Responsibilities:

• Facilitate customer requirements discussions to document business requirements that follow state and federal mandates, along with ensuring that necessary functionality for business activities are captured.
• Create design documentation on custom functionality once customer signs off on requirements. Work with customers via on-site, conference calls and WebEx, along with the product development team to ensure product designs meet business solution while following software standards. Design screen mockups in Visio and design documentation in Word.
• Create GAP documentation for upgrade customers by analyzing the old system and ensuring that necessary custom clinical, billing/AR, and HR functionality is available in the new system by the go-live date. Conduct customer meetings to discuss gaps and possible resolutions.
• Conduct software demos for customers upon request at any given point during the implementation of CareLogic.
• Create and define software solutions for customers that can be included in core product; act as liaison between product development and customer base to ensure the software solution is acceptable to both groups
• Participant of the Customer Advisory Board responsible for facilitating work group discussions with our customers to obtain feedback on business needs and industry standards of upcoming product enhancements. Currently, the BA lead responsible for documenting requirements for the integration if Emdeon’s eLab and eRx into CareLogic. This project requires me to act as liaison between 7 of our customers, Emdeon and Qualifacts product development to ensure development of a seamless integration into CareLogic.
• Advocate product changes in areas of the software that would benefit present and future customers. Developed requirements for physician orders module implemented into CareLogic core product, currently in use by 4 facilities.
• Assist customers with setting up billing configurations for claim generation, EDI and GL Export to ensure financial activities function according to the business needs of the facility. Created a template for the GL export file, currently used by all implementations.
• Assist customers during user acceptance testing with software demos, system configuration, data conversion audits and issue tracking.
• Created and executed test scripts within all areas of core product, consisting of administration, intake, clinical, financial and human resource modules.
• Developed test strategy for testing custom software code.

Confidential, Nashville TN

Quality Assurance Analyst

Responsibilities:

• QA Lead for the following high profile applications available on DeloitteNet: Benefits, Compensation and Compliance.
• Participated in project meetings with Project Manager and internal client for planning and implementation of product enhancements.
• Worked with internal client to ensure the requirements and quality of software met their expectation.
• Documented test plan by analyzing requirements and technical specifications. Conducted meetings to discuss system requirements and added recommendations for software solutions.
• Utilized TestDirector for importing requirements, creating and executing test cases, and defect tracking.
• Conducted security testing to verify security group access.
• Created and distributed test certification at end of project cycle.
• Run SQL scripts for data validation.
• Utilize QA SAP-HR database for backend testing of Benefits enhancements and fixes.

Confidential, Nashville TN

Quality Assurance Analyst

Responsibilities:

• Run SQL scripts on test servers with production-level data to verify fixes and enhancements.
• Analyzed Access database on client machine to verify data linking and integrity within the client’s Time and Billing application called Timesheet.
• Created and implemented test plans and test scripts for regression testing.
• Approved and submitted QA Certification of software releases to be applied to firm’s production servers.
• Analyzed data on Account Receivables reports in Acquire to verify correct fixes and formulas have been applied.
• Validated correct calculations for items such as time and expense submissions, adjustments, management and billing currencies, billing functions, and staff rates.

Confidential, Atlanta GA

Quality Assurance Engineer

Responsibilities:

• Created test plans, manual and automated test scripts for Web-based administrator program and client suite using WinRunner and TestDirector.
• Participated in the design process by analyzing usability issues and submitting enhancement requests to Product Management.
• Reported software defects using TeamTrack.
• Worked closely with software developers to resolve defect origination and reproducibility.
• QA Lead in testing customer simulations, created using our software suite. Assisted with resolving issues found within VBScript.
• Tested product by developing mock simulations of customer applications.
• Maintained, configured and re-imaged client and server machines in test lab. Installed new Window Service Packs and product releases delivered to QA.

Confidential, Atlanta GA

Network Administrator

Responsibilities:

• Administered phone and desk-side support for Windows 95/98 desktop/laptop users.
• Maintained the Novell network and GroupWise 5.5
• Maintained network, computer hardware, printers, fax machines, copiers and scanners.
• Trained employees on Windows, Microsoft Word and Excel, Internet, and email.
• Addressed Y2K compliance-related issues.