SUMMARY

• Business professional with 8+ solid years of experience in the area of Business Research/Analysis.
• Highly experience in working with professional personnel to integrate management and staff's market specifications into technological applications in Retail and E - commerce, Supply Chain and Warehouse Management systems.
• Self-starter and a team player; able to multi-task as well as work in a fast-paced environment to ensure that the customers’ and business needs are met first.
• Experience Working across Omni channel, Customer Order fulfillment, Product management, Inventory management, Forecasting, Assortment, order management system (OMS) and replenishment.
• Proficient in Technical and Business Writing, Business Process Flow and testing various methodologies.
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Extensive Experience in Gap analysis to compare As Is with To Be business processes and offered solutions.
• Extensive Experience in Designing and reviewing of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Experience in Oracle Retail Modules like Retail Merchandising System (RMS), Oracle Retail Invoice Matching (REIM), and Retail Price Management (RPM) and also has very good experience in Order Management Application.
• Working experience across Omni channel, Customer Order fulfillment, Product management, Inventory management, Forecasting and Replenishment.
• Extensive experience in full life Cycle implementations of Distribution & Supply chain Modules.
• Highly experienced in conducting requirement gathering sessions, feasibility studies and Impact Analysis and organizing the software requirements in a structured way using Rational RequisitePro to track development.
• Excellent communication, presentation, project management skills, a very good team player and self-starter with ability to work independently and as part of a team.
• In-depth knowledge of creating use cases, functional design specifications, activity diagrams, logical, component and deployment views to extract business process flow.
• Experience in interviewing SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Conducted JAD sessions, created Use Cases, work flows, screen shots and Power Point presentations.
• Experience managing the product development of a proprietary EDI system enabling the integration of electronic invoicing with billing systems and order fulfillment.
• Experience on Retail / Supply chain domain with knowledge of standard business processes like Inventory Control, Procurement & Allocation, Merchandise Planning, Returns, Warehouse & transportation management process, knowledge on POS and Assortment Planning.
• Extensive experience with Business-to-consumer (B2C) sales of tangible goods and Business-to-business (B2B).
• Experience in B2B, B2C and E-commerce portals and web applications.
• Excellent Retail e-commerce domain knowledge, with working experience in Salesforce commerce cloud (Demand ware).
• Solid experience in creating TSYS applications for credit card processing catalogues, search tools, checkout and payment gateways on Both TSYS 1 and TSYS 2 platforms.
• Good experience at Demand ware, ATG Dynamo B2B Commerce, ATG B2C Commerce, Shopping Cart, Product Catalog, Merchandizing, Catalog, Droplets.
• Good working experience at Master Data Management (MDM), Identity data, Trade Promotions Management (TPM) and Point of Sales (POS).
• Experience working with Retail Oracle POS application, Payment processing (EMV).
• Expert level working knowledge in different verticals and areas like Localization, Mobile-Commerce, SCM, and CRM.
• Experienced in SQL, Access, Excel and internally developed business data and marketing tools. Also experienced in UX design & testing.
• Proficient in using version control tools, Team Foundation Server (TFS), GITHUB and agile management tools like JIRA, RALLY.
• Experienced in SQL Server Reporting Service (SSRS), Executing Queries and Running Stored Procedures.
• Experience in extracting UI based information by querying the Oracle database using SQL queries.
• Strong knowledge in SQL Server disaster recovery, backup/restore, migration and upgrade.
• Highly Experienced in Microsoft Office Suite including MS Visio, Excel, PowerPoint, Word and Outlook.
• Experience in working with defect tracking tools like JIRA, and Quality Center.
• Expertise in designing and developing Test Plans and Test Scripts.
• Experience testing implemented systems and system changes including liaising with QA teams to develop test cases, test plans, test scenarios, and generating test data and conducting manual testing.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases.

PROFESSIONAL EXPERIENCE

Confidential - NY

Sr. Business Analyst

Responsibilities:

• Served as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
• Negotiate agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation. Educates the IT organization on the direction of the business.
• Act as PIM SME (Subject Matter Expert) on item level storage, with linkage to a WMS (warehouse management) and corporate ERP system.
• Project resulted in significant increase in order fulfillment productivity while reducing database impact on the WMS.
• Implemented digital and store inventory management troubleshooting.
• Gathered requirements by conducting meetings with senior management team and coordinating white boarding sessions, brainstorming and documenting requirements.
• Performed gap analysis, risk analysis and conducted brainstorming sessions to elicit those gaps.
• Participated in the creation of complex PRD (Project Requirements Document) which includes defining Business, User, functional and non-functional requirements needed for approval by Business and for use by Design, Development and Testing teams.
• Involved in the story board discussion of portal design and usability.
• Represented the business requirements in various alternative views such as analysis models, process flow diagrams and user stories.
• Updated reports, queries, stored procedures using Visual Studio, SQL Server and SQL Server Reporting Services.
• Gathered and documented business cases, business rules & data mapping documents, workflows, wireframes, and mock-ups for trading strategies, enhancements to trading systems platform, and high-level requirements gathering for product development research.
• Worked very closely with the UI/UX teams providing inputs/ suggestions flows/call flows based on as and when the UI was being developed.
• Participated in creation of Requirements Management Plan (RMP) for complex projects and created RMP for less complex projects, to define, organize and schedule requirements management.
• Validated new platform for Sterling OMS by executing End to End test cases in integrated environment.
• Analyzed business partner's operations to understand strengths and weaknesses to determine opportunities to automate processes and functions.
• Worked extensively on Oracle CRM/ERP modules - Service Contract, Order Management, Inventory, Install Base, Marketing Online, Oracle Sales, Field Sales, Sales Online, Territory Manager, Account Receivables, and Siebel CRM.
• Assisted in the business process redesign and documentation as needed for new technology.
• Translated high level business requirements into functional specifications for the IT organization and manages changes to such specifications.
• Assessed and documented existing Supply Chain processes and identified where improvements can be made within the WMS system.
• Worked on the financial area of ERP system, concentration with Supply Chain Management, GL, AP, Manufacturing SSB Project, Purchase and Invoicing.
• Modification to host, WMS and shipping systems to allow efficient processing of e-Commerce orders and client selected samples.
• Created the Business Requirements Document and communicate it effectively with the business and the team.
• As a Business Analyst involved in the integration of the Warehouse Management System (PKMS) with Unyson Logistics and other EDI enabled external applications/systems.
• Involved in the support for a major effort to improve the Warehouse Management System (WMS) capabilities of supply chain.
• Looked for abnormal error message in the log file of the ERP application and take corrective actions.
• Responsibility for creating business flow diagrams and charts for E-commerce using MS Visio.
• Created the transition rules as per the defect workflow, Creating and generating reports, creating the Business views, creating the workflows in HP ALM.
• Followed Business Process Testing using Business Process components in HP ALM.
• Support for a major effort to improve the Warehouse Management System (WMS) capabilities of Supply Chain.
• Write the user training manual guide for the business training.
• Managed standard business process, including Inventory Control, Merchandise Planning, Pricing, and Invoicing and Transportation Management Process.
• Integration of merchandising systems with Warehouse Management Systems.
• Organized requirements into high level Use Cases and low-level Use Case specifications and modeling them into UC, Activity and Sequence Diagrams using MS Visio.

Confidential - New York City, NY

Sr. Business Analyst

Responsibilities:

• Elicitated business requirements for a web content management system (CMS) that will be employed to support the production of the primary website.
• Created business requirement documents and integrated the requirements and underlying platform functionality.
• Participated in the development of in-house Comprehensive Order Processing software or OrderManagementSystem (OMS) for order entry and processing. Also involved in OrderManagement(DOM) software for Seamless Order Processing & Multi-WarehouseInventoryManagementfor Improved Efficiency.
• Document requirements by illustration of Product Backlogs, User Stories and End to End Process Flows inclusive of Business Rules, Business Process Modeling, Flows and Work Flow diagrams.
• Analyze, develop specifications & lead projects for ERP software applications in the areas of Mail Order, Website, Store Interface, CRM, Price\Cost Management, Purchase Order\Receiving,WMS& Order Tracking interface.
• Effectively managed live ecommerce clients of mid-sized B2B and B2C ecommerce websites integrated with the company's existing ERP software and Shipping Software in a Content Managed System (CMS).
• Assisted project manager in utilizing Warehouse Management System (WMS).
• Track and Maintain Stakeholder requested enhancements and changes through SharePoint.
• Cleaned various documents before sign offs were commenced such as API Specs and BRD's.
• Improved SharePoint security by proposing and implementing improved security access controls and policies.
• Prepared reports on analyses, findings, and project progress, and presented results to management and customer personnel for E-Commerce applications.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Gathered requirements for the integration of POS system with the supply chain system
• Created complicated use cases to test the current system which led to various defects in the mobile site this gave way to more specific goals for the project's needs.
• Used Jira/Confluence to track and delegate defects on the current system.
• Followed Agile Scrum during the course of the project.
• Served as the primary point of contact, and independently resolved a high percentage of technical support issues for customers (WMS) applications.
• Utilized the 80-20 rule to prioritize and in corporate the critical features. Used Time-Boxing techniques to finish within set time frames.
• Designed new Web Content Management Repository by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Revised / Reviewed Business Requirement, Functional requirement, technical specification document, SharePoint Governance plan, Architecture document.
• Was involved in the creation of new E-Commerce Products (Arrival Notices and Customized Reporting)
• Accumulated system requirements from various departments through surveys and interviews.
• Created user stories and managed the requirements effectively in TFS
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues including sign offs.
• Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Managed, maintained, and implemented all site wide content via Hybris Management Systems (PCM, CMS, HMC)
• Interfaced between Business new product builders and System platform builders.
• Worked with systems area to translate business needs into system requirements.
• Made sure the test cases and test process guarantee accountability to business and systems requirements.
• Provided guidance to development team required to complete transition from Broad vision to Hybris ecommerce platform.
• Involved in the testing phase right from the Unit testing to the User Acceptance testing.
• Used SDLC (System Development Life Cycle) methodology Agile Scrum.
• Experience in writing SQL queries for extracting information from databases
• Using API's from the desktop site to create the mobile website and mobile applications as per requirements.
• Relayed all Desktop BRDs to the tech team to prepare for Web crawling via API's.
• User account profile, authentication, cart, category, checkout, content, customer service, inventory, navigation, search, stores, promotions, product collections, product list.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.

Confidential - Atlanta, GA

Business Analyst

Responsibilities:

• Collected detailed requirements from Marketing Merchandising team.
• Documented the Homepage, My Account, Browse Page, Product Detail Page, Cart, Checkout FRS (Functional Requirement Spec).
• Extensive use of Adobe Web Analyst/Omniture Site Catalyst for web-site analysis.
• Gathered requirement for Confidential 's ipad and iPhone app. Documented iPhone ipad App FRS.
• Oversees an analyst and regular reporting for digital properties.
• Worked on WebSphere Commerce Catalog subsystem, Member subsystem, Order management subsystem, Account subsystem and Payment Subsystem.
• Acted as SPOC (Single-point-of-contact) at offshore for any functional aspect of the IBM Sterling OMS application and its features for the assigned module.
• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Co-authored business requirements document with project teams. Extracted, discussed, and refined business requirements from business users and team members.
• Works across digital teams, such as web development, digital marketing & communications, web merchandising, and copy teams to prioritize and implement improvements to user experience based on analytic findings.
• Worked closely with different stakeholders and from various departments like Merchandise Information Office (MIO), Order Optimization and Merchandise Presentation teams during the course of the project.
• Enhances digital data collection across web properties through creation of tagging specifications and QA of implementation.
• Helps to establish Omni-channel measurement at the customer level for new CRM tool and mobile marketing beacons to connect in store behaviors to online users.
• Analyze website and app data on engagement, traffic patterns, browse, and conversion.
• Development, review, and approval of business requirements for all in scope work effort.
• Complete research that meets business and systems standards and requirements.
• Maintain test plans, use cases suitable for UAT.
• Conducted user interviews, analyze business needs, and propose system solutions.
• Update business process documentation both "as-is" and "to-be".
• Collaborated with project managers in defining detail tasks for project plans.
• Collaborated with business partners to analyze and understand business problem/need.
• Collaborated with business partners to define project vision and scope.
• Facilitated business requirements gathering sessions with the business owners and key technical resources.
• Elicited business and user requirements from business partners using a variety of Industry Standard/Best Practices techniques.
• Documented, categorized and prioritized business, user and system requirements.
• Validated requirements for quality attributes, such as clarity, conciseness, correctness, completeness, testability, and traceability.
• Translated the business and user requirements into system requirements.
• Reviewed and approve project documentation, including estimates, business requirements, design documents, technical documents, test plans, and test results.
• Tested PIM category attributes in Stibo Systems.
• Tested PIM category leaf in Stibo Systems.
• Modeled the AS-IS system and performed GAP Analysis for the existing system in order to map it to the To-Be system.
• Worked closely with the UI team to model the screens, which met user defined requirements, organizational and regulatory standards.
• Create tasks and update tasks in the MS Project and Project Management Directory for the senior management reviews.
• Involve in the system workflow analysis and contributed to the overall work flow diagram for the website.
• Reviewed test cases written by QA team and made changes for better execution of test cases.
• Documented Requirement Traceability matrix in Requisite Pro for traceability of requirements through test cases.
• Coordinated with the PMO group in defining timelines & schedules for the project.
• Maintained and monitored Project progress status using MS Project.
• Communicated status of efforts to management and business partners on a regular basis to ensure that all stakeholders have accurate and current information throughout the process.
• Conducted User Acceptance Testing (UAT) with the stakeholders and business users, fixed the discovered errors and verified it through regression testing.
• Manages data collection of web customer behaviors and satisfaction through tools such as Adobe Analytics, Maxymiser, and User Testing.

Confidential -San Bruno, CA

Business Analyst

Responsibilities:

• Gathered and wrote functional/business requirements used by engineers and programmers on multiple ecommerce applications as well as collaborate with User Experience/Interface designers to develop wireframes/schematics that support such requirements.
• Developed strategic partnerships with the Business units to develop a solid knowledge base of the Business line, including the Business Plan, Products, and Process.
• Coordinated workflow across ecommerce, IT, UI, retail and UAT teams.
• Worked with Project Manager for the Implementation of a Retail Inventory Management.
• Performed analysis of several websites to identify competitive advantages and value addition to Confidential .
• Conducted Customer Service Operations and Supply Chain with the guidance of Product Manager.
• Provided product support to Enterprise, Supply Chain, and Order Management Applications.
• Worked with key Business Stakeholders, engineering development, and PMO on developing system enhancements.
• Analyzed inventory requirements from B2B & B2C clients and based on sales developed a process to optimize orders that needed to be fulfilled based on SKU dimensions, pallet sizes, customer requirements and delivery requirements; followed the Omni channel fulfillment strategy for tracking inventory and sales.
• Gathered Software requirements through Customer interface, requirement workshops, task and workflow analysis, interviews, and brainstorming.
• Identified internal and external system Requirements, design and configuration set-up.
• Gathered user and business requirements through open-ended discussions, brainstorming sessions and role-playing.
• Translated the Business needs into system Requirements, communicating with the Business on a broader scale and with an in-depth view.
• Gathered requirements and facilitated DCO sessions to capture the business objectives for the Omni application.
• Participated in joint application development (JAD) sessions with stakeholders in order to capture business rules, business processes, and system requirements.
• Worked on the execution of both ecommerce exclusive and Omni-channel promotions.
• Used agile methodology and utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures.
• Created business requirement documents and integrated the requirements and underlying platform functionality.
• Produced metrics which provide management insight into the requirements process, to include, status, size, volatility, quality, effort, etc.- Visio, Rational Tools, Traceability Matrixes.
• Partnered with continuous product engineering teams on investigating systemic issues.
• Created and executed SQL queries to find clues on what may be causing the opportunity.
• Participated in the Logical and Physical Design sessions and developed Design Documents.
• Played key role in defining test automation procedure and standards, creating Win Runner and Quick Test Professional scripts for all the modules, which reduced the regression cycle drastically and improved the testing efforts for daily builds.
• Worked with Quality Control Teams to develop Test Plan and Test Cases.
• Worked on User Manuals, and Training Manuals as per Project Specifications and timelines.
• Involved in E-Commerce POS testing Product Search, Payment System, Online transaction processing.
• Participated and provided signoff based on User Acceptance Testing results.
• Performed GUI testing and analyzed end-to-end functionality by testing the application manually.
• Partnered with the Technical Areas in the research and resolution of System and User Acceptance Testing.
• Analyzed the test results from QA teams using Performance Studio Analysis to create various scenarios.
• Involved in developing strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing.

Confidential - Plano, TX

Business Analyst

Responsibilities:

• Conducted JAD (Joint Application Development) Sessions and RAD (Rapid Application Development) Sessions with stakeholders.
• Interacted with the PM in managing the Agile Scrum process to ensure smooth delivery of projects.
• Identified internal and external system requirements, design and configuration set-up, also created User Documentation and conducted training class.
• Also involved in E-Commerce POS testing Product Search, Payment System, Online transaction processing.
• Performed Data Profiling of current state of data in the Data Warehouse by doing Data Analysis using SQL Queries and Microsoft Excel, finding Gaps in Data and formulating solutions for the same.
• Performed GAP Analysis of business rules, business and system process flows, user administration, and requirements. Ensured POS PCI compliance requirements were met.
• Analyzed B2C and B2B web properties and create new business plan, business requirements, and staffingrequirements.
• Worked on the up gradation of e-commerce web site engine by managing resources and responsible for installing new software version to increase site uptime.
• Involved in designing automated POS system using involving monthly import of POS excels files into a database using SSIS packages. Created templates for power users to create their own SSRS reports.
• Worked with supply chain methodology and wholesale distribution processes.
• Performed end to end system testing of the customized ATG BCC tool. Involved in preparation and execution of business scenarios to validate the implementation of the ATG ecommerce suite.
• Responsible for addressing, diagnosing, and resolving issues that arise on a day to day basis for the team. Also responsible for documenting the causes, analysis and final resolution to the issues/errors.
• Checked to make sure orders from customers are accurate and free of any variance by working closely with the sales, shipping department and warehouse.
• Responsible for addressing, diagnosing, and resolving issues that arise on a day to day basis for the team. Also responsible for documenting the causes, analysis and final resolution to the issues/errors.
• Involved in implementing (POS) Point Of Sale system and Point Of Commerce for US retail/Online stores.
• Worked as Business Analyst for collecting customer requirement for managing supply and delivery translating the requirements into documentation for effective process flow mapping.
• Conducted interviews with key business users to collect requirement and business process information.
• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD using UML.
• Experienced with content management, e-commerce and order management.
• Worked with information architects and creative groups in detailing the wireframes and depicting GUI design.
• Coordinated testing efforts across multiple supply chain and retail applications including allocations and replenishment.
• Tested the web application components of Content Merchandising System, Oracle RMS, WebSphere commerce functionality on various web browsers as part of UI testing.
• Participated in requirements analysis using a Use case driven approach and produced detailed use cases and functional specifications for all the interfaces.