SUMMARY

• Business Analyst with over seven years’ experience in Finance, Insurance,Retail
• Over 7 years of Business Analyst experience in Requirement Management, Product, Project and Release Management across Software Development Life Cycle (SDLC) in executing several enterprise - wise development initiatives including new development and enhancement projects.
• Experience in Banking & Finance, Insurance and Oil and Gas Retail industry delivering key analysis and interacting with business and IT teams
• On-going experience in Waterfall and Agile software development methodologies
• Adept in elicitation techniques such asinterviewing, questionnaires, brainstorming, focus groups and joint application development
• Conduct JAD sessions while working in Agile and Waterfall environment for critical project decisions with the Project directors and stakeholders
• Proven success, as businessanalyst, delivering well-balanced repertoire ofbusiness relationships, technical solutions,and businessrequirement
• Competent in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams) for application functionality designs using MS Visio and LucidChart
• Design and review of BusinessRequirements Document (BRD), Use Case Specifications, Functional requirements (FRD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM)
• Assist in creation of test scenarios, test cases & User Acceptance Testing (UAT)
• Experience in executing SQL queries using MySQL server.

TECHNICAL SKILLS

• MySQL server
• JIRA
• SharePoint
• QuickBooks
• Confluence
• MS Office Suite
• Word
• Excel
• Power Point

PROFESSIONAL EXPERIENCE

Confidential, Newark, NJ

Business Analyst

Responsibilities:

• Successfully use Agile/Scrum Method for gathering and analyzing requirements and facilitated user stories workshop
• Conduct reviews, walkthroughs and facilitating in requirement definition workshops (JAD) to get consensus on business requirements for the project
• Analyze and assess client requests to create professional presentation, quality deliverables in the form of dashboards & reports to provide additional insight to any critical indicators
• Develop UML Models using MS Visio and LucidChart
• Present business process workflows to business stakeholderswith Business Process Modeling using BPMN
• Coordinate, track and update project issues, risks and change controls that impact the business unit
• Use JIRA to track, plan, report issues and tasks on a predefined workflow
• Run Ad-hoc reports for management, as well writing SQL queries on MySQL Server
• Participate in Agile cadence - Scrum standup meetings, backlog grooming sessions, review and retrospective meetings
• Create team specific Agile process flow in JIRA to move tasks from one activity status to next
• Assist QC team to ensure requirements are translated into executable Test Plans and strategies

Confidential - Shrewsbury, NJ

Business Analyst

Responsibilities:

• Participated in Daily Agile Scrum meeting, Biweekly Sprint Planning, Retrospective Sessions
• Conducted JAD sessions for better understanding and refining of requirements in coordination with multiple teams
• Worked with the Operations team in resolving claim requests from customers
• Assisted customers in making claims for their home or auto insurance coverage
• Explain coverage or denial of claim to inquiring customers
• Prioritized user stories in Product Backlog in discussion with the product Owner
• Identified all use case components including basic, alternate and exception flows
• Participated in various architectural development sessions to provide technical teams with a better understanding of the requirements
• Created Use Cases, Use Case Diagrams, Activity Diagrams using MS Visio
• Created As-Is Business Process models using MS Visio and documented the As-Is business workflows adhering to UML standards
• Utilized Jira to create and maintain user stories and communicate constantly changing functional and design requirements with Product Owner
• Assisted QC team by Reviewing test cases and clarifying requirements to ensure complete coverage of requirements
• Ensured that the business requirements are addressed in the application and participated in User Acceptance Testing (UAT) sessions for approval

Confidential - Linden, NJ

Business Process Analyst

Responsibilities:

• Capture & clarification of business requirements through a range of analysis techniques (data flow diagrams, sequence diagram, case tool analysis, gap analysis and work & process flow diagrams).
• Tracked and monitored tasks and team collaboration using Agile Technology tool Jira
• Involved in creating Business, Functional and Technical Requirements by working with all the stake holders - Business team, Architects, End users and Development team members
• Involved in conducting meetings for Agile projects requirements sessions with stake holders and able to articulate and create the requirements in User Story format. Worked with stakeholders, Product Owner for effectively scoping/user stories
• Worked on creating business, functional, use cases, technical requirements artifacts. Involved in understanding business problems and transformed these into EPICs and User Stories using Jira
• Conducted JAD sessions to elicit requirements from packaging personnel and department at corporate level while ensuring feasibility with technical leads
• Involved in prioritization, iteration / Sprint planning, Release planning, Scrum Retrospective by working with Scrum Master and Project Manager. Worked with Technical teams to identify options to meet business requirements
• Act as the primary interface between business unit end users and systems development/applications and programming areas
• Involved in incident reporting and change control procedures to track changes during the development of the automated system
• Participated in User Acceptance Test (UAT) before the go-live of the project.

Confidential, Jersey City, NJ

Business Analyst

Responsibilities:

• Produced sequence diagrams, business mappings, performed data analysis, UML diagrams for functional requirements documentations
• Worked closely with project management office to produce daily executive reports
• Contribute to planning and review sessions and participated in status meetings with Business Users, Developers and QA (Quality Assurance) teams.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
• Collaborate, identify and document existing business processes and workflows
• Gathered and reviewed business requirements, functional specifications, documentation, test plan and developed functional requirements to meet overall business objectives.

Confidential

Retail Business Analyst

Responsibilities:

• Analyze user requirements and work with System Analyst to improve truck delivery of petroleum product to gas stations
• Consulted with users and discussed with system developers to determine software functional specifications meets business needs
• Documented the system design specifications
• Developed User Stories as well as created UML diagrams such as Use Case, Activity and Chart diagrams with MS Visio
• Performed business analysis assignments and propose recommendations for top management in the decision-making process
• Ensured that financial, daily records of sales and stock transactions are properly carried out, reconciled, documented and kept.
• Prepared monthly, quarterly and annual financial statements for the company.
• Developed strong customers base for effective sales achievement and maintain a strong CRM (Customer Relation Manual) with a view to build a good relationship with the customers)
• Assisted Internal Audit to propose audit checklist and provide necessary opinions on related audit findings to ensure business operations are in line with corporate policies and procedures.
• Managed Creditors and Debtors portfolio using QuickBooks
• Prepared incoming cheques for bank deposits
• Resolved clients billing issues