We provide IT Staff Augmentation Services!

Business Analyst Resume

FL

SUMMARY

  • I am seeking a challenging position as a Business Analyst in an organization where my technical knowledge and skills can be best utilized for analyzing business models to meet business targets and ensure client satisfaction.
  • I am proficient in creating requirements specification documents and visually descriptive diagrams.
  • Excellent expertise in modelling complex business processes and ability to transfer technical knowledge to diverse stakeholders through effective communication, presentation and training skills.
  • Experienced and knowledgeable in various Software Development Life Cycle (SDLC) methodologies, Waterfall, Agile, RUP with expertise in Joint Application Development (JAD) sessions, creating Requirements Traceability Matrix (RTM) and managing Software Change Requests (SCR).

TECHNICAL SKILLS

  • Business Analysis
  • Requirement Elicitation Technique
  • Joint Application Development (JAD) Sessions
  • Software Development Life Cycle Methodologies
  • Waterfall
  • Agile
  • Business Processing Reengineering (BRP)
  • Business Process Improvement (BPI)
  • MS Visio
  • MS Word
  • MS Excel
  • MS Project
  • PowerPoint
  • Outlook
  • Requisite Pro
  • Rally
  • HP Quality Centre
  • Unified Modeling Language (UML)
  • Snaglt
  • Remedy Change Management
  • Test Plans
  • Test Cases and Test Scenarios
  • Microsoft SharePoint
  • SQL
  • Project Management
  • Scrum Master

PROFESSIONAL EXPERIENCE

Confidential, FL

BUSINESS ANALYST

Responsibilities:

  • Elicit requirements using interviews, document analysis, requirement workshop and workflow/process analysis and translating them into business requirement documents (BRD) and functional requirements documents (FRD)
  • Facilitate the Joint Application Development (JAD) sessions with project stakeholders in order to capture business rules, processes and system requirements for software application.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high - level information into details, abstract up from low-level information to a general understanding and distinguish usem requests from the underlying true needs.
  • Proactively communicate and collaborate with external and internal customers to analyze business needs and functional requirements in order to deliver the required artifacts as needed.
  • Work independently with end users to define concepts and clarify Functional and Non-Functional requirements and manage the Requirements Traceability Matrix (RTM)
  • Utilize MS Visio to create various flow charts, use case and sequence diagrams, detailing the various actors and how they interact with the system to achieve a goal.
  • Collaborate with developers and Subject Matter Experts (SME) to analyze tradeoffs performance needs and administer Software Change Request Process (SCR) for managing all software change requests effectively.
  • Assist in developing test plans, test cases and defect tracking.
  • Ensure all contracting paperwork is up to date while maintaining databases, records, and bookkeeping
  • Identify new client insurance needs, insurance risk, goals, current coverage, and financial situation by scheduling meetings for new customers, ensuring a personalized experience
  • Onboard incoming and retain existing clients via a variety of customer service tasks, such as appointment booking, and responding to inquiries regarding billing, coverage, eligibility, and insurance policies
  • Develop a prospective customer base and advertise our insurance products through referrals, cold calling, networking, and other marketing strategies to secure new business
  • Process current policyholders’ insurance claims while monitoring the status of existing insurance claim
  • Set appointments with prospective clients
  • Discuss financial concerns and needs with potential clients identified during the prospecting process
  • Develop and employ marketing and business plans to grow your client base
  • Ensure effective insurance, retirement, and business planning education through an array of service offerings including high-quality insurance, fixed annuities, long-term care insurance, and more
  • Secure licenses for selling securities and investments products for wealth management and advanced planning

BUSINESS ANALYST

Confidential

Responsibilities:

  • Served as principal conduit between the customer community and the software development team through which requirements flowed.
  • Elicited requirements from key stakeholders and documented functional requirements, thereby ensuring that the project delivered value to the client.
  • Translated Business Requirements into functional and non-functional requirements using industry standard documentation processes UML Diagrams (Use Case, Sequence and Activities Diagrams)
  • Developed and documented Business Requirements, Functional Requirements, Use Cases and Process Flow Diagrams.
  • Participated in JAD sessions with project stakeholders to define business requirements and functional requirements for system redesign.
  • Created current and future process models and identified existing gaps that required to be addressed.
  • Performed Gap Analysis between the "As-Is" model of the legacy system and the "To-Be" model of the web-based application to identify the gaps and worked with the Subject Matter Experts (SME) to get clarifications.
  • Conducted interviews, focus groups and job shadowing with internal staff and stakeholders to better understand their challenges and captured their business processes by documenting client requirements.
  • Adept at a variety of methods and techniques, documented business, user and software requirements (use cases and user stories) from stakeholders using a variety of tools.
  • Worked as a liaison between business and technical teams to communicate requirement prioritization and implementation level of effort to make sure highest value features are given higher priority.
  • Assisted in developing test plans, test cases, User Acceptance Testing (UAT) and trained end-users.
  • Served as the Subject Matter Expert (SME) for the Requirements Change Request (RCR) in order to effectively manage all change requests to the application.
  • Elicit requirements using interviews, document analysis, requirement workshop and workflow/process analysis and translating them into business requirement documents (BRD) and functional requirements documents (FRD)
  • Facilitate the Joint Application Development (JAD) sessions with project stakeholders in order to capture business rules, processes and system requirements for software application.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish use requests from the underlying true needs.
  • Proactively communicate and collaborate with external and internal customers to analyze business needs and functional requirements in order to deliver the required artifacts as needed.
  • Work independently with end users to define concepts and clarify Functional and Non-Functional requirements and manage the Requirements Traceability Matrix (RTM)
  • Utilize MS Visio to create various flow charts, use case and sequence diagrams, detailing the various actors and how they interact with the system to achieve a goal.
  • Collaborate with developers and Subject Matter Experts (SME) to analyze tradeoffs performance needs and administer Software Change Request Process (SCR) for managing all software change requests effectively.
  • Assist in developing test plans, test cases and defect tracking.

BUSINESS ANALYST II

Confidential 

Responsibilities:

  • Functions as the liaison between the business line, operations, technical areas and vendors throughout the project cycle possessing.
  • Strong knowledge of the business line, including the business plan, products, process and revenue streams
  • Responsible to identify, assess, and document business and functional requirements, recommending business priorities, and advising business on options, risks, and costs
  • Conduct research to determine if solutions to business requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible
  • Analyze impact of proposed solution across the business, develop traceability matrix develop use cases to explain/demonstrate business requirements/specifications to T&O (Testing and Operations) team, and contribute a business or process perspective during design reviews
  • Play a key role in the planning, testing, and implementation of system enhancements and conversions. Ensure system solutions meet user requirements
  • Work with test team to develop system integration test scripts and ensure the testing results correspond to the business expectations
  • Identifies system enhancements, documents business needs. Works with T&O and users to ensure accuracy of enhancements
  • Works with T&O resources to ensure development work is completed to specification
  • Perform some aspects of Project Management including but not limited to Approval gathering, Readiness Assessments, and other artifacts and controls

Hire Now