PROFILE SUMMARY:

13+ years of financial/digital experience in Business analysis, planning, executing, implementing including: - Mobile applications (android, iOS, windows), Websites, Online Forms, Content Management System, Video application, E-commerce/ Payment Gateway, Mobile Payments, BPMS, ERP and Data migration

COMPETENCIES:

• Scrum/Scaled Agile
• E-commerce/ Payment gateway
• Digital- Mobile, Video, Website
• Elicitation/ Workshop facilitation
• Business Analysis (end to end )
• Team Management
• Vendor Management
• Retail Banking/ Financial Services

TECHNICAL SKILLS/TOOLS:

• APIs (Soap/ Restful)
• MS-SQL/ Oracle
• Sitecore (CMS)
• Dell Boomi
• SOAP UI/Postman
• Jira/ Confluence/ Rally
• MS-Dynamics
• Jenkins/ Bit Bucket

EXPERIENCE:

Confidential

Senior Business Analyst

Responsibilities:

• Facilitate Requirements workshops and interviews
• Create and manage user stories, epics and backlog in Jira and project artefacts on Confluence
• Manage backlog and assist Product Owner to prioritised stories for the sprints
• Facilitated scrum ceremonies and remove impediments
• Creation of Business Requirements Documents and Recommendation Papers to aid decision making
• Manage stakeholders and liaise with vendors
• Perform the impact assessment to find a root cause of the problems (e.g. using Postman to run the test cases)
• Create RAID and track the risks during the implementation. Follow the governance process as per delivery framework
• Reengineer business processes
• Test and validate sprint increments as per defined acceptance criteria
• Testing and Issue management in Jira
• Demo sprint increments to the business stakeholders at the end of the sprints

Confidential

Scrum Master

Responsibilities:

• Confidential / MSO onboarding (API/ Portal)- Re-develop and enhance the Confidential Onboarding forms and APIs for merchants to connect to payment gateway to configure the parameters based on the business and risk profiles.
• Confidential ’s migration to new acquirer links (VPCM) - A project following the decommissioning of the acquiring partners, entailed migration of the merchants to the new acquirer links. Performed impact assessment for changes and developed a tool to mass migrate merchants to the new links and terminals.
• Performed testing by routing the transactions from the payment gateway to the Issuer/Acquirer through the intermediary systems, checked the logs for the transactions and identify the gaps/issues.
• Confidential and Confidential Manager portals and database were included as part of the testing.
• A capability to allow MSO & merchants to block or allow certain BIN ranges of the cards to go through their website.
• This was the regulatory requirements for one of the Asian countries.

Confidential

Business Analyst

Responsibilities:

• Facilitate Requirements workshops and interviews
• Create and manage user stories, epics and backlog in Jira and project artefacts on Confluence
• Manage backlog and assist Product Owner to prioritised stories for the sprints
• Facilitated scrum ceremonies and remove impediments
• Creation of Business Requirements Documents and Recommendation Papers to aid decision making
• Manage stakeholders and liaise with vendors
• Perform the impact assessment to find a root cause of the problems (e.g. using Postman to run the test cases)
• Create RAID and track the risks during the implementation. Follow the governance process as per delivery framework
• Reengineer business processes
• Test and validate sprint increments as per defined acceptance criteria
• Testing and Issue management in Jira
• Demo sprint increments to the business stakeholders at the end of the sprints