SUMMARY

• Meticulous Business Analyst w ith over 7 years of experience in analyzing market trends and in various domains like Finance, Banking, Health, and Insurance
• Excellent understanding of project management and software development life cycle (SDLC) like waterfall and Agile(Scrum, RUP).
• Extensive experience in acting as a liaison between the client and the IT department to relate expectations, oversee progress, and resolve conflicts.
• Skilled in providing relationship management between Developers, QA Teams, Management, Business and IT Project Management, Project leads and stakeholders for effective communication.
• Highly proficient at working in a cross - functional team environment.
• Conducted Requirement gathering sessions, feasibility studies, Impact Analysis, Risk Analysis, and Organizing the software requirements in a structured way.
• Extensive knowledge of UML modeling, Drawing Sequence Diagrams and Activity diagram using tools such as Microsoft Visio and Rational Rose
• Skilled at creating Use Case Model and detailed use cases in conjunction with the project team, to define the workflows and features of the application for the aid of the development team.
• Experienced with requirements elicitation, stakeholder management, analyzing business needs, preparing BRD, documentation of functional and non-functional specifications
• Experienced in Data Modeling, Data Warehousing, Data Manipulation and Data Validation and designing data migration strategies.
• Good knowledge in SQL, practical experience in MS SQLServer and Oracle databases to analyze huge production data to address challenging business problems
• Conversant with Microsoft Excel, Macros and Pivot Tables across various projects.
• Experience of working together with testing teams and ensuring requirements traceability.
• Facilitate meetings for defining business requirements and User Acceptance Testing (UAT planning, testing, scheduling and analysis) and prioritizing them to manage overall requirements of the project.
• Experience in User documentation and developing Training materials.
• Proficient in project management involving project charter, risk assessment, scope assessment, communications plan and change management.
• Experience of providing post production and maintenance support.
• Experienced in documenting, tracking, prioritizing and assigning defects to reach its resolutions by using specified tools and resolving change management issues through Bugzilla, JIRA, Confluence and Quality Center.
• Excellent communication skills and a good team player with analytical and problem-solving skills.
• Ability to handle pressure and meet deadlines coordinating multiple tasks in project environment.

TECHNICAL SKILLS

Operating Systems: MS Windows XP, Vista, 10, Linux, iOS, Android

Databases: My SQL, SQL Server, Oracle

Project Management Tools: MS Project, Jira, Rally

Requirement Management Tools: MS Office Suite, Rational Requisite Pro, JIRA

Modeling Tools: IBM Rational Rose, MS Visio, Just In Mind, Balsamic, Adobe Analytics

Defect/ Change Management tools: Bugzilla, JIRA, Rally, IBM Rational ClearQuest, Quality Center

Applications/ Other Tools: MS Office Suite, Share Point, Toad

Programming Language: C#, C++, Html, CSS, JavaScript

PROFESSIONAL EXPERIENCE

Confidential, Cambridge,MA

Senior Business Analyst

Responsibilities:

• Involved in the project following Agile Scrum SDLC methodology.
• Participated in Daily Scrum meeting to resolve various project related issues and tasks.
• Coordinated with the Scrum Master in defining Product and Sprint Backlog, creation of Burndown charts, etc.
• Presided over Scrum meetings which included sprint planning, daily scrums, sprint check-in andsprint review usingJIRA.
• Collaborated with technical leads in identifying the deliverable dependencies.
• Organized and facilitated JAD sessions as part of Requirement elicitation sessions based on User Stories and identifying Business and Functional Requirements and detailed discussions linking tasks for various Functional Areas based on OFAC requirements, SAR requirements.
• Performed business analysis for various business critical transactions and requirements to identify AS IS and TO BE conditions along with Risk and Feasibility Analysis.
• Created use case diagrams, Swim Lane, and Activity UML diagrams and process flows based on BPM
• Prepare reports and present recommendations to clients/vendors/users.
• Coordinated with the Compliance Officer and AML analyst to generate and submit the various compliance reports.
• Implementation of the Regulatory laws applicable to monitor AML activities based on like Bank Secrecy Act, PATRIOT Act, US Treasury AML guidelines.
• Used the available KYC data to segment customer base in a meaningful manner.
• Contributed to internal/external audit efforts and internal Risk Control Self Assessments in partnership with Compliance, Legal, Risk Management and Audit
• Coordinated with the UX/UI team in Designing and development of Graphical UI, Reports, Dashboards, and successfully deploying it.
• Overlooking and reviewing the test plans, test scenario and test cases to make sure there are no ambiguities.
• Conducted UAT to make sure that all the user requirements are catered.
• Conducting change assessments, prioritizing change requests, and assigning the work to concern teams.
• UpdatingKYCdocumentation in line with the AML guidelines, Interacted with Developers for fixing the bugs and make sure to close the resolved bugs and issues.

Confidential, Watertown,MA

Business Analyst

Responsibilities:

• Participated in sprint planning, daily scrums, sprint release planning, sprint retrospectives, and sprint reviews.
• Coordinated with Scrum Master & Product Owner in documenting process and procedures using Jira.
• Prepared and presented trend reports on target metrics including financials, productivity, utilization rates and demand studies; identified problematic data quality issues and/or ineffective practices
• Cross-functional collaboration with the testing team, delivery team, scrum team & the business operations team to gather user stories through discovery sessions for story boarding, story mapping, story prioritizations.
• Provided best practices and standards guidance to development teams relating to enhancements, integrations, data integrity and business rules according to Healthcare EDI transactions in compliance with HiPAA.
• Identified current and future-state business processes and performed GAP analysis of EDI transactions for Claims Management including X12 834, 270, 271, 837, 275, 276, 277, 835, and provide resolutions for EDI related concerns.
• Preformed sub-acute medical billing on timely basis for MCARE, MCAL and managed care departments.
• Worked with production management to identify issues 24/7 and created summary issue reports.
• Identified pattern and risks by performing trend analysis to support the business unit to control risks and manages issues by developing risk mitigation strategies.
• Utilized SQL server database to implement SQL scripts and triggers for various database operations.
• Completed Lean Six Sigma methodology that resulted in enhanced healthcare revenue cycle management.
• Supported production support team and performed root cause analysis on reported defects and followed up with quick resolution.

Confidential, Columbus, Ohio

Business Analyst

Responsibilities:

• The methodology followed was Rational Unified Processing (RUP).
• Communicated and worked with various members of theprojectteam and the client to develop a timeline, create schedules, and oversee progress to make sure goals are met on time,created and used multiple spreadsheets to track budgets, dates, and other information.
• Analyzed the Business Modules and their impact on the current system using Waterfall SDLC Methodology.
• Procured and Documented approval from Businessstakeholders and closely interacted with the project manager.
• Created Requirement Specification Documents based on interviews with End Users, JAD Sessions and analysis of their existing systems.
• Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering.
• Implemented Intelligent Content Recognition module to Automate loan document classification, data extraction and archiving to decrease labor costs, improve loan file quality and reduce risk.
• Also elucidated requirements related to Loan Complete: Loan Tracker which Categorizes and tracks all loan-related content through the entire lending process.
• Analysed Comparalytics module which helps in Automates document and data quality and compliance checkpoint audits, helping increase accuracy and efficiency while saving time and money. Helps ensure loan packages are accurate, complete and saleable.
• Maintained Requirement Traceability Matrix throughout the project.
• Generated reports and performed data validation in SMART.
• Wrote and entered SQL language to retrieve data from various databases.
• Extracted data using SQL queries for data analysis and created dynamic dashboards in Tableau for visualizing results.
• Worked with Quality team to help validate test scenarios, assist with test execution.
• Participating in User Acceptance Testing (UAT) for multiple functional work areas on varying applications and platforms
• Analyze the impact of defects, bugs, errors, configuration issues and interoperability issues on existing test cases using HP ALM, including regression test cases.

Confidential, Providence, RI

Business Analyst

Responsibilities:

• Followed Agile Scrum SDLC methodology.
• Assisted in managing the requirements gathering and prioritization, defining scope and schedule, obtaining approvals, managing development, and testing tasks and troubleshooting.
• Delivered various artifacts like product backlog, sprint burn-down chart, sprint backlog and user stories; project divided into multiple sprints until completion.
• Documentedbusinessrequirementsandbusinessprocessing flows on Confluence.
• Facilitated Joint Application Development sessions for gathering requirements and for communicating and managing expectations.
• Participated in Primary and Secondary Research to determine User Requirements and Goals and converting them into Business and Functional Requirements.
• Worked as a liaison between the developers and management, was instrumental in resolving conflicts between stakeholders and technical development teams.
• Created complete set of wireframes and prototypes, depicting various states (initial, submit, error) across various user roles.
• Performed sensitivity analysis for internal and external reporting and portfolio risk management.
• Worked closely with the SMEs and different teams with effective presentations. Also, delivered training and presentation to lenders and customers. Also conducted design Walkthroughs with the designers, developers, and management staff.
• Interacted with the developers to report and correct UAT defects.
• Worked with the technical and business staff to produce Test Scripts, Configuration and Change Management Plan documents.
• Worked closely with the SMEs and different teams with effective presentations. Also, delivered training and presentation to lenders and customers. Also conducted design Walkthroughs with the designers, developers and management staff.
• Used the Unified Change Management from Rational to track changes to multiple artifacts by versioning artifacts, associating requirements to specific change request/defects to streamline the defect/change tracking process.

Confidential, San Diego, CA

Business System Analyst

Responsibilities:

• Worked in a Waterfall SDLC methodology
• Facilitating Requirement Gathering from business, Requirement Analysis, Functional Point Analysis, Client Interaction, Work Allocation to the team members.
• Gathered requirements for the inputs in the Competitive Intelligence System from the stakeholder's including methods like interviews, questionnaires, surveys, JAD sessions.
• Identified systems requirements that would help create the CI System by meeting up with the technology team and then having a JAD session to include SMEs from the business side.
• Interviewed the stakeholders and project sponsors for mapping requirements and analyzing structured & normalized data sets.
• Responsible for Providing high level strategic, analytical direction and vision.
• Creating Use Cases, Use case diagrams, Workflow Diagrams, Sequence Diagrams, and Class Diagrams etc. Extensively used Rational Rose for UML.
• Created Screen Mockups and Wireframes, conducting GAP Analysis and Impact Analysis, SWOT analysis
• In depth Understanding of HIPAA X12 EDI transaction 834 for enrollment and eligibility, X12 EDI transaction 820 for Payment Order/Remittance Advice.
• Involved in /EDI transactions Analysis, Design, Implementation and Documentation.
• Documented STM (Source to Target Mapping) document for detailing data mappings, data transformation logic and business rules.
• Identified various Key Performance Indicators (KPI) for daily, weekly and monthly reporting.
• Worked closely with the design, test, and product teams to produce quality solutions.
• Created, implemented, and maintained business dashboard to conduct trend analysis on corporate metrics including detailed drilldowns for every department.
• Worked as a sole BA on the project and collaborated with the QA team and development team to give them a detailed understanding of the processes.
• Responsible for UAT and production validation.
• Assisted in system and user acceptance testing (UAT), free-trial demos, performed client presentations.
• Submitted change requests and worked with change request records.
• Participated in entering and tracking system defects in Rational ClearQuest.

Confidential, Los Angeles, CA

Business Analyst

Responsibilities:

• The project followed Agile scrum methodology.
• Assisted in the creation of the vision document and the implementation of plan during the inception phase.
• Managed workload, schedules and coordinated status review meetings with project managers, business managers and team members.
• Gathered user and business requirements through Online Surveys, JAD sessions, Demos and discussions with stakeholders and SME’s.
• Coordinating with the testing team, release team and engineering team as needed.
• Analyze, test and perform ambiguity reviews ofbusinessrequirements and reviewed functional specification documents.
• Created Use Case diagrams, Activity and Swim Lane diagrams using MS Visio.
• Supported the design process by conveying special interface requirements through prototypes/mockups for UX/UI interfaces.
• Executed content updates via Content Management Software tool - SDLTridion.
• Collaborated with developers, QA team and UX designers to ensure timely delivery of promised assets.
• Performed queries and run report using IBM Cognos BI tools and dashboards from the data hub.
• Identified various frequently used modules within the application as well as the peak user volume for load testing purposes.