SUMMARY

• Professional experience as a Business Analyst and Consultant for fortune 1000 companies
• Experienced in teh complete software development life cycle (SDLC)
• Skilled in Agile & Waterfall Methodologies

Core Competencies

• Needs Assessment /Requirements Gathering/ Documentation/ Analysis
• Strategy/Planning/ Execution
• Cross - Functional engagement
• Stakeholder presentations
• Process Optimization
• Root Cause and Gap analysis
• Escalations
• Retrospectives
• Communications and Training
• Agile & Waterfall Methodologies

TECHNICAL SKILLS

Business Rule Mgmt System: JBoss Drools Business Rules

UML Tools: Visual Paradigm, Magicdraw, Poseidon, Visio, IGrafx

Modeling Tools: GorillaLogic, EasyPrototype, Balsamiq, Mockup2, Axure, DOORS

Rational Tools: RequisitePro, ClearQuest, Software Tracking JIRA, Confluence, TFS, ServiceNow

Communication Software: MS Teams. Slack, Zoom, GoToMeeting, Skype, LOS Empower, FAST, Encompass

Enterprise Resource Planning: SAP R/3 BASIS, Certified SAP Technical Consultant UNIX/Oracle, R/3 Release 4.x, PeopleSoft Financials

Testing Tools: HP Test Director, Load Runner, Visual Studio Team Foundation Server TFS

MS Tools/Utilities: Project, Word, Excel, PowerPoint, Visio, SharePoint

Databases: Oracle, Access, SQL, Sybase, DB2, Informix

Database Reporting Tools: MS Query Analyzer, MS Visual Studio .NET, MS SQL Reporting Services, MS SQL Server Mgmt Studio, Informix 4GL, Oracle Forms, Report Studio, Query Studio

Reporting Tools: Business Objects BOXI 3.0 / XIR2/R3/R4, Web Intelligence, Rich Client, Desktop Intelligence, InfoView, Dashboard Manager, Crystal Reports 2008, Xcelsius, Cognos Reporting Studio, Query Studio, Analysis Studio, Tableau, Power BI

Operating Systems: Windows, UNIX(BSD, SUN, LINUX)

PROFESSIONAL EXPERIENCE

Confidential, Irvine

Business Systems Analyst

Responsibilities:

• Coordinated teh gathering of business requirements
• Identified, designed and documented system specifications including user interfaces, system navigations, business rules and reporting requirements

Environment: LOS systems: (Encompass, Empower), TFS, Confluence, Docutech, SharePoint, Slack, MS Teams, Zoom, Agile

Confidential, Irvine

Business Analyst

Responsibilities:

• Defined business requirements for a proprietary LOS modeled from Encompass platform wif Agile team of US and overseas team members
• Modeled business processes, defined system requirements, and data structures
• Wrote users stories and performed QA in an Agile development environment
• Tracked and resolved disclosure issues wif Docutech using Taskwatch

Environment: Encompass, JIRA, Confluence, Docutech, SharePoint, Slack, MS Teams, Zoom, Agile

Confidential, SAN DIEGO

Systems Analyst

Responsibilities:

• Led and managed sprint reviews and daily scrum meetings to touch base wif team and ensure that all members were on track wif deliverable timelines
• Identified issues, researched alternatives, prepared presentations, drove solutions
• Managed a distributed team of on/off shore developers
• Provided front-line technical application support for three global enterprise applications

Environment: JIRA, Confluence, SharePoint, Slack, Zoom, Oracle DB, Agile, Scrum, ServiceNow

Business Technical Analyst

Responsibilities:

• Mapped source data to target data warehouse data marts for teh Mortgage Loan Division
• Created process flows, BRD and reports and delivered to teh business stakeholders

Environment: JIRA, MS Teams, Slack, Zoom, MS SQL Server, Power BI, Tableau, data warehouse

Business Technical Analyst

Responsibilities:

• Participate in teh SDLC from strategic planning to tactical activities under teh Agile/Scrum process methodology.
• Interview internal users, sales and marketing, product management and customers to capture and write detail requirements.
• Create user stories in Jira and technical subtasks. Translate requirements into specifications for Development.
• Assist creating and maintain a prioritized backlog of features and teh product roadmap.
• Partner wif Development to ship features, maintain and improve these features and be held accountable for business results.
• Work wif internal and external partners to deliver mission critical services impacting multiple P&L areas.

Environment: JIRA, Artificial Intelligence, Agile, Scrum, Slack, mobile applications

Business Systems Analyst

Responsibilities:

• Elicited business requirements, decomposed high-level business needs info functional requirements
• Produced business requirement artifacts including User Stories, Use Cases, Business Rules, and Process Flow Diagrams
• Engaged from analysis to implementation in teh SDLC

Environment: SharePoint, MS Teams, TFS, client-facing web application, Agile, Scrum, ServiceNow

Business Systems Analyst

Responsibilities:

• Performed highly complex systems process analysis, design and simulation
• Wrote detailed analysis of users needs
• Understands technical problems and solutions in relation to teh current, as well as teh future business environment

Environment: Empower LOS & Configuration, MS Teams, Mortgage systems, SharePoint, TFS

Confidential, FOOTHILL RANCH, ORANGE COUNTY

Business Systems Analyst

Responsibilities:

• Support teh Empower Mortgage loan origination system. Responsible for planning, analysis and creating requirements for enhancements applicable to residential mortgage lending.
• Regulatory Compliance: Met government compliance mandate to send additional mortgage loan data to Fannie Mae and Freddie Mac by creating a SRS for teh Uniform Closing Dataset (UCD) and delivering data by deadlines.
• Assisted in teh business process redesign and documentation as needed for new technology; ensured technology solutions are in compliance wif and uphold organizational standards
• Translated high level business requirements into functional specifications for teh IT organization
• Responsible for requirements management, approval, change, and traceability

Environment: Empower LOS & Configuration, SharePoint, JIRA, Confluence, SQL Server, Docutech, Tableau, Wolters Kluwer, DocuSign, Agile, Scrum, ServiceNow

Confidential, ALISO VIEJO, ORANGE COUNTY

Business Analyst

Responsibilities:

• Supported teh Enterprise Information Portal (EIP) IBM WebSphere to enable internal and external users teh ability to share stored information and provide users a single gateway to teh personalized information needed to make informed business decisions. My role was to conduct analysis on complex system requests and effectively translate business requirements into functional requirements. And support production issues.
• Developed solutions to complex problems, requiring teh regular use of ingenuity and creativity, wifin teh larger context of teh business needs and objectives
• Evaluated evolving business requirements and made recommendations on appropriate system alternatives and/or enhancements to current systems
• Triaged production issues, provided a work around as applicable and worked wif appropriate teams or vendors in finding solutions

Environment: IBM WebSphere portal, SharePoint, JIRA, Confluence, portal application integration, Agile, Scrum

Confidential, SANTA ANA, ORANGE COUNTY

Business Analyst

Responsibilities:

• Confidential provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. Teh mortgage industry will be effected by teh Dodd-Frank rules that require mortgage lenders to replace teh HUD-1 settlement statement wif teh new Closing Disclosure (CD) form by August 2015.
• Regulatory Compliance: me assisted teh FAST application team wif user stories, use cases, QA testing and implementation. In order to meet government regulation to replace HUD-1 wif CD
• Interfaced wif business users to develop and update user stories and create test scripts
• Acted as liaison between teh user community and teh technical applications development staff (off-shore)
• Facilitates product priorities wif teh business and works wif offshore team to complete initiative.

Environment: Agile, Scrum, TFS, SharePoint, SQL Server, FAST application, DOORS, Tableau

Confidential, SANTA ANA, ORANGE COUNTY

Business Analyst

• Confidential is teh nation's leader in lender-placed insurance, which protects homeowners and lenders in teh event of a lapse in insurance coverage. One of my roles was to develop reports for teh Account Executives, lenders, and operation analysts that support compliance, operations and research. me developed these reports using MS SQL Reporting, WEBI, DESKI, Crystal Reports and Xcelcius.
• Interfaced wif business users to develop and update Business Requirement Documents (BRD) and create test scripts
• Facilitated business requirements review wif development and QA teams
• Maintained traceability among business requirements, technical requirements, design and testing
• Created reporting documentation that identified metrics and data required for display as well as identification of filtering criteria and inputs

Environment: SQL Server Reporting, waterfall methodology, .net, Tableau, waterfall

Confidential, IRVINE, ORANGE COUNTY

Business Analyst

Responsibilities:

• Worked in teh financial industry in southern California, designing business, process, and rule Models to assist a Fortune 100 company document, assess, test, and certify that proper processes, rules, and controls are in place. Analyzing and designing technical software tools to support testing of JBoss Rules. Redesigned Wall Street Securities application used by large bond trader Pacific Investment Management Company Confidential in Newport Beach.
• Interfaced wif business users to develop and update Functional Requirement Documents (FRD) and create test scripts.
• Participated in teh complete SDLC of new a new bonding trading system and business rule application
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements
• Validated technical designs created by IT developers against functional specifications.
• Regulatory Compliance: Participated in teh Bond Credit rating downgrade by supporting s/w changes to automatically invest in higher rated bonds.
• New application development design and proto-typing

Environment: JBoss Business Rules, Azure, Balsamiq Mockups, Sybase, Bloomberg Financial applications, waterfall