SUMMARY:

• Over ten years of consultancy/project experience working wif highly skilled and diverse teams all across teh globe and wifin many different domains such as: Finance, Mortgage Originations, Banking/Lending, Credit Risk, Regulatory, Government, Manufacturing and Supply Chain/Logistics.Successfully supported/completed many projects (small to very large and complex) that were delivered consistently ‘on - time and wifin budget’. Currently I is open to Contract, Contract-to-Hire (CTH) or Full-Time roles as a Sr. Analyst or
• Architect/Engineer. Would also entertain mid-level development roles, including full-stack. Below are some highlights of my skills and experience:
• Authored many artifacts including vision/scope, functional and non-functional requirements documents, current-state/future-state (fit-gap) analysis, process/quality improvement (ISO 9002/Six Sigma), technical specifications (TDDs), wire-framing/prototyping, traceability, user stories and UML standards.
• Eight years of Data Analysis experience utilizing advanced Excel (pivot tables, Power Pivot and macros), Power BI, Power Query (DAX), MS SQL, SSIS, SSRS, Tableau, Crystal Reports, MS Access, most recently at Confidential worked wif multiple data sources and ETL of many feeds into a data warehouse for reporting and workflow activities (MS SQL Server & Oracle).
• Expertise reviewing and creating test plans/scenarios, test cases and executing user acceptance testing (working wif front line users and 3rd party vendors).
• Extensive Agile and Scrum Master experience (7+ years), including prioritizing product/sprint backlogs, facilitating daily stand-ups, retrospectives and assisting wif release demos and release notes.
• Experience working wif business, QA and development wif capturing/prioritizing and resolving defects using systems such as JIRA, Confluence, Qtest, Azure DevOps, HP Quality Center and Rally,
• Expert Level Experience wif:ERP Systems (Oracle Cloud Fusion, SAP, PeopleSoft), Loan Originations Systems (LOS), Agile Tools (JIRA, Rally, Azure Dev-Ops), UI/UX tools (Balsamiq, Axure) and low-code platforms such as:
• Outsystems
• Xojo
• Oracle Application Express (APEX) - over 10 years
• Strong technical writing and communication skills for requirements, systems/technical design, modeling and creating user /halp documentation.
• UX and Design experience utilizing many wire-framing/prototyping tools (Axure, OmniGraffle, Balsamiq, XCode, InVision, MS SketchFlow and Visio) and utilizing best practices.
• Experience wif CRM applications (Salesforce) and writing requirements and wire-frames for enhancements.
• Development experience creating applications using Oracle Application Express (APEX), PL/SQL, JavaScript, and jQuery.
• Data Analysis experience (10+ years) wif advanced Excel, Python, SQL, Tableau, Oracle, SQL Server, and MySQL.
• Experience leading and executing process improvement efforts utilizing BPM and BPMN software (Oracle BPM 11g, Bonita Studio, Enterprise Architect and Visual Paradigm) for functional design creation.
• Proven business analysis skills wif an emphasis on requirements traceability, project effort/feasibility and validating those solutions exceed stakeholder expectations.
• Proven automation testing execution and strategies including writing test plans and strategies, test scripts, testing execution, validation, and creating/tracking/prioritizing defects.
• Implementation of major Loan Originations solutions/software including Confidential Originations Manager, FIS and NetOxygen.
• Experience analyzing existing legacy systems and recommending either packaged solutions or in-house development solutions.
• Extensive application development knowledge wif various SDLCs - including Agile (SCRUM), RUP, Iterative, Test-Driven Development (TDD) and Waterfall.
• Agile project experience (7+ years) as PRODUCT OWNER and SCRUM MASTER role.
• Project Management experience (7+ years) ranging from small to large complex project initiatives.
• Project planning, estimation, communication, quality management, budget management, scheduling, cost control, resource allocation, collaboration software, decision-making anddocumentation .
• Great communication skills wif ability to organize and facilitate group meetings, SCRUM sessions and JAD workshops leading to TEMPeffective and clear goals.
• Experience creating a wide variety of models including UML (use cases), BPMN, Data Flow Diagrams (DFDs), User Stories, Data Modeling (ER Diagrams), Functional Decomposition, Interface Analysis, Metrics and KPIs and wire-framing (UI mockups).
• Extensive database and ETL experience wif Oracle 10g and 11g, OBIEE, OBIA, MS SQL Server, MySQL, and MS Access to analyze, update and design databases, forms, reports, and business intelligence applications - as well as dashboards wif KPIs.
• Over 10 years of experience using MS Office (through 2013), MS Project, MS PowerPoint, MS Excel, MS Visio, and MS SharePoint.
• Expert knowledge wif many software packages including Rational Requirements Composer, Enterprise Architect, Methods Composer, Planview, Jama Contour, Clarity, HP Quality Center, JIRA, Confluence and TOAD as well as many others.
• Experience creating Microsoft SharePoint portals for document management, project management, discussion forums, workflows, defect and production issue tracking and collaboration solutions.
• Six years of experience utilizing various agile tools for creating, editing, and managing user stories and defects.
• HP Quality Center
• CA Rally
• Atlassian JIRA
• Visual Studio Team Services
• MS Azure DevOps
• Selenium Web Driver

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst

Responsibilities:

• Working for a very large client ( Confidential ), worked wif a great team of about 200 consultants and engineers building a state-of-teh-art Corporate Tax Accounting Platform (Cloud based). My main focus/roles were working side-by-side wif teh Enterprise Architect and Architecture teams. Wore many hats, and also created and drafted API Specs for integrations (including 3rd party and global member firms). Utilized new technologies on teh integrations side wif JSON, Python, .NET and MS Azure DevOps. See below for a brief summary of my duties:
• Owned teh entire software platform ‘Data Model’ (Logical and Physical) and coordinated efforts/re-engineered teh process for data model updates/changes and impacts to downstream systems and processes. Communicated all new procedures for teh data model expectations to entire team(s) and Management. Owned and maintained teh ER Diagrams, Data Model Diagrams and Data Flow Diagrams for each team and each integration/dependency.
• Worked wif internal and external teams and vendors to standardize API’s to communicate wif teh new tax platform.
• Facilitated and documented ‘Member Firms’ specific needs, custom systems and tools/procedures to successfully on-board them to teh new platform. This included Global firms such as Great Britain, South Africa, New Zealand, etc. Time Management and managing time-zones was critical.
• Created, maintained, groomed and communicated all user stories for Architecture and Integrations utilizing MS Azure DevOps (Agile tool).
• Facilitated requirements sessions for new features, feature updates and future enhancements (backlog).
• Re-structured Confidential ’s ‘on-boarding’ process for new and existing clients for future scalability and maintainability.

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Concluded a short-term project for Confidential (100% remote) focusing on process improvement and operational support/configuration for teh Internal Sales Compensation Team. Specifically supported configuration and feature updates to Salesforce and SAP/Callidus tools in multiple environments (Dev/Test/Prod) and managed/supported/tested and migrated manual system access requests to 'Service Now' - including UAT testing in their Service Now testing environment.
• Utilized following tools and technologies for this engagement:
• JIRA - Agile tool for user stories, defects, traceability and more
• MS SQL Server - created SQL queries/reports/jobs/workflows for Internal Sales Compensation Teams
• TOAD - IDE tool for database analysis, scripts, jobs, and queries
• Salesforce - configured and updated changes as need to multiple environments (DEV, TEST, PROD)
• SERVICE NOW - Updated and configured for Sales Associates to request access to SAP/Callidus which was teh tool used mainly for complex sales incentive calculations and reporting
• SAP/Callidus - Tool used mainly for complex sales incentive calculations and to make sure sales incentive teams were paid correctly for various plans sold.
• MS Office 365/Visio - Basic Word, Excel and Visio and created flowcharts and diagrams as needed.

Confidential

Sr. Business/Technical Analyst

Responsibilities:

• Completed an Oracle Cloud Fusion ERP integration/migration project that is teh largest Healthcare implementation of its kind for Oracle and teh Healthcare industry, focusing on teh financial module.
• Conducted integrations between vendors (internal/external) and documented Functional/Technical Documents for all teh financial integrations.
• Prioritized integrations for System Integration Testing (SIT) and Process Integration Testing (PIT) as well as worked wif Dev and Enterprise Architecture for mapping, configurations, transfer method (SFTP, API, OIC, and Biztalk) and vendor readiness for SIT/PIT.
• Utilized both Microsoft Azure DevOps and JIRA for tracking teh progress of teh integrations, raising risks/issues, team communication and reporting.
• Lead Scrum Master for teh QA and Development teams (offshore) conducting daily scrum stand-ups, sprint planning sessions, backlog grooming and prioritization, and sprint retrospectives - documenting all lessons learned for continuous improvement efforts.
• Created and tracked Change Requests (CRs) and estimated teh effort, impact, and justification. Scheduled and organized requirements gathering/elicitation sessions wif business leads and vendors to complete teh integration documents for review/approval by business, development (including offshore) and enterprise architecture.
• Monitored task progress (main and sub-tasks) and confirmed task assignment, statuses, and estimated completion dates - escalated (created issues) as needed.
• Worked in a support role to teh Business (FIN) assisting wif configurations, data mapping, test file creation/validation and UAT.
• Utilized teh following tools while at Confidential: SharePoint, MS Azure DevOps, VS Team Services, JIRA/Confluence, Visio, MS Office, Oracle Fusion Cloud ERP (Dev, Stage, Test, and Prod), and Oracle SQL Developer.

Confidential

Sr. Business Systems Analyst Consultant

Responsibilities:

• Completed a Platform Consolidation project - as two newly acquired businesses need to be consolidated into one business process and one software platform. Over 340 individual processes were identified as needing current state documented for three locations (Milwaukee, San Diego, and Indy home office) - this current state analysis TEMPhas been going on since July and completed mid-November 2018.
• Created current state document and process flows for each location and each identified process.
• Acted as teh Scrum Master for teh ‘Modernization Project’ leading teh team in sprint planning sessions, backlog grooming and prioritization of user stories.
• Identified roles, systems, business rules, process, inputs/outputs, triggers, and hand-offs.
• Utilized BPMN for process flows - and swim lanes.
• Review/approval process captured.
• Handed off process documents to ‘Operational Excellence’ for teh consolidated future state to be captured.
• Finished a process improvement effort for teh ‘Participant Service Centers (PSCs)’ improving Service Level Agreements (SLAs) from 20% to over 90% - wif consistency in meeting teh SLAs.
• Met wif teams to document teh user stories and proposed improvements wifin MS Team Services.
• Confirmed and tested that user acceptance was met - worked wif business for UAT testing and tracked defects wifin MS Team Services.
• Proposed this effort utilize agile methodology and managing each improvement story in JIRA tool.
• Improved response time and communications between all teams.
• Facilitated and captured all teh business requirements in ‘Business Requirements Document (BRD)’ for below projects:
• Automatic Contributions/Elections (ACA) - assisted wif teh wire-framing and story for website updates
• Manage Your Retirement Plan (MyRP) - led efforts to secure a 3rd party vendor to conduct retirement consulting sessions virtually - along wif appointment scheduling and website integration/recording.
• Defined teh vendor scoring and facilitated vendor demo’s covering baselined requirements.
• Enterprise Content Management (ECM) - Facilitated and documented requirements for purchase of 3rd party imaging/document management software to replace legacy systems
• Worked wif another OA team to integrate chosen system (Alfresco) wif purchased workflow system (PEGA)
• Researched 3rd parties to integrate teh two systems instead of programming teh API’s
• Captured requirements/stories to integrate systems
• Created and conducted UAT testing in DEV environments
• Captured ‘Governance Plan’
• Assisted wif setting up cloud environments (DEV/QA/PROD) for Alfresco

Confidential

Business Systems Analyst Consultant

Responsibilities:

• Worked on a regulatory project for CNO so that they could meet teh new Department of Labor (DOL) Conflict of Interest and Fiduciary rules related to selling financial instruments (e.g., Universal Life and Fixed Annuities).
• Conducted requirements sessions wif stakeholders and elicited and documented all stakeholder and functional/non-functional requirements for teh project.
• Created UAT Test Plans for teh project and collaborated wif QA and UAT testers to author teh associated test cases.
• Created business process flows and context diagrams while collaborating wif solution architects for teh project solution.
• Created and managed teh project backlog while authoring artifacts for teh day-2 solution requirements.
• Managed requirements traceability and created all requirements wifin Quality Center.
• Managed defects wifin Quality Center and collaborated wif teh development team on teh resolution of those defects while confirming teh severity level.
• Utilized PowerBI and advanced Excel (source) to visualize sales by area/agent identifying fiduciary responsibility for teh DOL project.

Confidential

Principal Business Analyst Consultant

Responsibilities:

• Created and elicited all requirements for a very large-scale loan originations and credit risk project (to process average of over 500,000 applications per month). Consisted of over 700 requirements that I created, elicited, groomed, and managed wifin an agile environment utilizing an agile tool (Rally).
• Captured requirements for enhancements to Salesforce – as well as wire-frames/prototypes of enhancements.
• Conducted daily SCRUM grooming sessions to add relevant details and to plan and prioritize those requirements for releases/iterations. Led teh backlog grooming efforts to determine dependencies between ‘Features’ and to properly order teh features into teh correct sprints.
• Managed traceability of requirements/user stories between teh original requirements, user stories in Rally as well as teh test cases and associated defects.
• Created and managed defects from each iteration/release and prioritized them for fixes. This included triage to confirm teh defects were valid and not new requirements or added scope.
• Conducted data analysis and reporting on defects by severity, resource and priority utilizing extracted data and Excel pivot tables to report to Management and teh Client daily.
• Responsible for keeping defects aligned between our system (Rally) and teh customer's defect system (Quality Center) using data analysis and extracts.
• Assisted wif creating teh environment, documentation and scenarios for teh Client.
• Worked directly wif teh Developers, QA and Client to make sure their was complete understanding of all requirements, user stories and defects.
• Created technical design documents related to Adverse Action Letters and worked wif 3rd party letter mailing vendor to complete teh solution.
• Conducted automation testing, created test plans/cases, UAT and created/tracked defects.

Confidential

Senior Data Analyst/BI Consultant

Responsibilities:

• Captured and elicited all requirements and report specifications for a Business Intelligence initiative utilizing Oracle (OBIEE).
• Analyzed teh existing business processes, technical architecture, and resources to determine teh business vision.
• Designed dashboards and completed ETL mappings utilizing Oracle Business Intelligence Analytics (OBIA).
• Created complex SQL queries for reports, metrics and KPI’s (dashboards) using PowerBI.
• Utilized Tableau to create advanced reports and reporting.
• Completed teh development and design of teh front-end application and UI screens utilizing Oracle Application Express (APEX). This involved using PL/SQL and JavaScript/jQuery to customize teh front-end application.
• Teh application was a transportation management and brokerage system (TMS) for around 20+ users.
• Involved integration wif Qualcomm satellite location tracking to product up-to-teh minute ETA’s and track possible delays.
• Real-time dashboard tracking.
• Created all system documentation and materials, as well as trained end users.

Confidential, Naperville, IL

Senior Business Analyst Consultant

Responsibilities:

• Completed all requirements for teh replacement of a major commercial bank Loan Originations System (LOS) project. Focused my efforts on third party interfaces/vendor applications and data extracts to interface wif teh new LOS system.
• Worked wif development team and architects to improve teh UX for teh new LOS system. This involved creating new wire-frames/prototypes for teh LOS screens receiving data from 3rd party systems.
• Worked wif vendors to resolve contract negotiations and identified potential risks – coming up wif solutions to mitigate teh risks through collaboration wif upper management.
• Maintained all third-party vendor contacts, test/prod credentials, user groups and resolved issues timely during time sensitive testing by collaborating wif teh proper vendor contacts.
• Was Scrum Master for daily stand-ups, sprint planning, backlog grooming and retrospectives wif all internal teams as well as 3rd party vendor teams (business sponsors as well as technical and QA teams).
• Conducted data mappings and data models for third party interfaces and identified all data exchanges between systems.
• Created Requirements Traceability Matrixes (RTMs) from approved requirements for third party interfaces to teh new LOS.
• Facilitated architecture and design JAD sessions on teh bank side and assisted in providing schemas and XML metadata from teh vendor interfaces to teh new LOS.
• Recommended best practices for requirements elicitation and approval methods to management from past projects.
• Escalated risks and potential risks during teh project to proper channels to meet stringent deadlines and keep teh project milestones/deliverables on track.
• Captured and managed change requests throughout teh lifecycle – as well as provided effort estimations to internal and external development teams.
• Created dashboards and metrics using PowerBI to visualize change requests and effort estimations from Excel source files (flat data files).
• Shared past best practices for consultant on-boarding including organizing a SharePoint BA portal for all relevant artifacts and documents/models.
• Reviewed and approved vendor provided Detailed Requirements Specs (DRSs) and Provider Implementation Guides (PIGs).
• Participated in peer reviews of Detailed Requirements Specifications (DRSs) authored by other Business Analysts for multiple work-streams such as internal interfaces and UX Design.
• Facilitated teh review and approval of Statements of Work (SOWs) from third party vendors.
• Assisted wif Project Management activities during transitions between Project Managers.
• Completed Design Specification for teh 1099Pro system to submit data to teh IRS for consumers that did not receive their 1098’s for past years. This included creating ad-hoc reports and report specifications.
• Finished a project (Straight through Processing) eliminating touch points (automation) and adding bar coding to incoming and outgoing documentation saving thousands of work hours per year.

Confidential, Chicago, IL

Senior Business/Data Analyst Consultant

Responsibilities:

• Completed a regulatory and compliance project to assist our member banks and their members proactively monitor their Risk Based Capital (RBC) Basel III Requirements. Conducted data analysis, research and reporting from existing Confidential data marts to provide members wif teh inputs needed to generate Basel III calculations and models. Teh models’ purpose was to show Risk Weight Multipliers and Percentages under different levels of Credit Enhancement (CE) Obligations and First Loss Accounts.
• Completed requirements for an Additional Investor project that involved re-engineering teh underlying database structure to handle new investors. As part of this project, conducted extensive database analysis tasks as well as creating new data-models and rules.
• Created wire-frames for teh future state to capture new data fields wifin teh banks Loan Originations (LOS) system.
• Documented materials to provide to potential new members.
• Performed UAT wifin teh test environment and documented/tracked defects through to resolution.
• Analyzed UX of current LOS system design and assisting in creating new wire-frames for front-end screens impacted by teh re-engineered database structure.
• Standardized investment records and business process workflows for multiple investors such as Fannie Mae, Freddie Mac and associated bank members.
• Created business processes, data diagrams and mappings, as well as proof of concepts and wire-frames for new line of business involving mortgage loan pooling for various investors and various product types to sell to new and existing investors.
• Utilized Waterfall and Scrum (Agile) methodologies in eliciting and documenting requirements.
• Acted as teh Scrum Master for a pilot agile project, and as a Product Owner on another reporting project.
• Utilized burn-down charts and backlogs to assist in planning iterations as well as time boxing sprints based on analysis and constant review.
• Conducted User Acceptance testing by creating test data for Bank Members and analyzed resulting downstream results, as well as communicating results to business and development.
• Created test plans, test cases and test scenarios for multiple projects and executed test scripts (automated using Selenium); tracked/traced/prioritized bugs/defects.
• Participated in re-engineering new requirements artifacts based on new bank methodologies (i.e., Functional Specification, Requirements Traceability Matrix, etc.).
• Analyzed and documented downstream impacts to data marts, financial transactions, batch processes and reporting.
• Created a dashboard containing metrics and visualizations showing financial transaction summaries by bank/institution and by day/week/month/year from database and Excel sources.
• Created various file formats (i.e., CSV and XML) and mockups for new projects and initiatives.
• Identified End User Computing (EUC) and manual processes through facilitation and elicited/documented requirements for automation solutions.
• Recommended best practice methods for requirements analysis and elicitation based on previous successful implementations eliminating waste and scope-creep. These included lessons learned at teh completion of each project.

Confidential, Libertyville, IL

Senior Business Analyst Consultant

Responsibilities:

• Completed numerous projects on time and under budget wif minimal change requests (CRs) and successful implementations.
• Implementation of an automated call monitoring solution that TEMPeffectively and efficiently monitors and captures calls, as well as screens processing activities that will provide meaningful and actionable information and process improvement opportunities to teh management team and staff.
• Implemented a solution to identify teh ‘ideal’ auto auction network. Teh model would provide cost analysis to include a location’s optimal capacity (volume), TEMPeffects of an increase or decrease in teh vehicle inventory at these auction sites, and forecast to which auction site assignment would garner highest returns, based on measurement of market capacity and bid history.
• Conducted vendor analysis to select a new vendor for vehicle title administration. Teh vendor stores, maintains, and releases these titles to payers, based on action requests sent to teh vendor through interfacing wif teh LOS.
• Performed Gap Analysis activities for teh implementation of a large company wide CRM system. This included requirements for many interfaces to existing systems, as well as data mappings and file layouts.
• For all projects conducted stakeholder analysis, facilitated and elicited requirements sessions, documented all requirements artifacts and conducted requirements document reviews and approvals.
• For projects where a new vendor needed selected, conducted vendor analysis activities, coordinated vendor demos, organized ‘apples to apples’ cost comparisons based on similar functionality and made final recommendations to management and stakeholders.
• Utilized various modeling techniques such as business process flows, technical systems diagrams, use cases, user stories and data flow diagrams.
• Drafted data design documents, file layouts and mappings, screen wire-frames, conducted cost/benefit analysis and authored test cases.

Confidential, Lisle, IL

Senior Business Systems Analyst Consultant

Responsibilities:

• Facilitated SCRUM and requirements/elicitation sessions for multiple projects and completed all requirements artifacts, which were approved by teh governance committee.
• Completed high/low level business process workflows utilizing Oracle BPM for teh ‘as-is’ and ‘to-be’ states for multiple projects.
• Authored scope/vision documents for multiple projects and outlined benefits, ROI, risks, constraints, business cases and justifications.
• Aligned requirements to overall company IT strategy, which included increased adoption of SOA and web services.
• Evaluated multiple solutions and conducted data analysis to select a vendor software solution for teh SQMPS (Supplier Quality and Management Performance System). Teh project goal was to utilize industry standards and best practices for: Supplier Request for Engineering Approval (SREA), Advanced Product Quality Planning (APQP), Product and Process Approval (PPAP) and Certified Automotive Parts Association (CAPA) to ensure only approved products make it to assembly.
• Recommended in-house solution utilizing existing software and services for teh Defense Purchasing Compliance project. This included complying wif security requirements for ITAR documents, images, and engineering specifications.
• Conducted advanced data analysis to determine teh volume levels of existing data, documents, and specs.
• Conducted data analysis for other in-progress projects to identify synergies, dependencies, impacts and testing requirements.
• This led to combined project efforts, reduced effort duplication, and overall reduced teh combined project costs.
• Communicated project requirements and technical details to enterprise architecture and development teams.
• Created technical architecture documentation wif multiple solution analysis, leading to and proposing a recommended solution.
• Created SharePoint 2010 project portals to maintain all project documentation and artifacts.
• Additionally, created workflows for artifact reviews and approvals.
• Engaged multiple subject matter experts (SMEs) to define all system interfaces and data interfaces required for multiple projects. Utilized existing data feeds whenever necessary as discovered during analysis efforts.

Confidential, Chicago, IL

Senior Business/Data Analyst Consultant

Responsibilities:

• Completed multiple projects for their consulting division involving data migration (ETL), business intelligence, report specifications, CRM, and risk assessment.
• Utilized multiple methodologies including Agile (SCRUM), Iterative (RUP) and Waterfall for project activities and artifacts including scope/vision documents, requirement specifications, technical specifications, use case catalogs and test cases.
• Scheduled, managed, elicited, and communicated requirements through JAD and requirements sessions.
• Created BA work breakdown structures (WBS) for each project and validated against overall master project plans (in MS Project).
• Conducted Current State and Future State activities (Fit Gap) involving migration of existing applications to MS SharePoint and MS SQL Server for collaboration and reporting.
• Business intelligence (BI) and Data Analysis activities involving report specifications, data modeling, data dictionary and user interface prototyping.
• Involved wif teh development of a new report generation tool (IndustryPrint Process Modeler) for consultants to TEMPeffectively model, report and create consulting client artifacts. Included JAD sessions, wire-framing, report specifications and solution prototyping.
• IndustryPrint 5 recently won an innovation at Process World in August of 2011.
• Conducted UX sessions (white boarding) to ensure teh new reports and tools had an improved user experience.
• Planned, coordinated, facilitated, communicated, traced, and verified all business needs and requirements for all projects.
• Communicated all business needs and requirements to teh architecture, development and QA teams as well as managing teh traceability and feasibility of requirements.
• Provided recommendations for process improvement initiatives and aligned project requirements wif strategic initiatives.
• Utilized various tools such as Tableau, Visio, Rational Requirements Composer, Requirements Pro, HP Quality Center, ARIS Business Architect, SharePoint 2010, and Enterprise Architect (BPMN modeling).