SUMMARY

• Over 7+ years of diversi ed experience in Retail, Education & security sector in AWS cloud Experience.
• Experience with AWS Connect, Contact Centre Flows and IVR Designs.
• Participating in complete software delivery by working as Business Analyst & Manual Tester across multiple channels on web, mobile and voice devices.
• Well versed in understanding and documenting the business processes to de ne functional requirements.
• Excellent writing skills to create Business Requirements Document (BRD), User Stories, Use Cases, Functional Speci cations, Documenting existing processes, work ows and data ow.
• Well versed in carrying out GAP analysis for new requirements and their impact on the existing processes.
• Experienced in Analyzing user needs and software requirements to determine feasibility of design within time and cost constraints.
• Experienced in eliciting the requirements from all functional leaders, understanding and consolidating it to make a System Requirement Speci cation document (SRS).
• Made change requests as and how the gaps are identi ed and improvised the product performance and advanced the features.
• Active participant in gathering and understanding the business processes / user requirements and shaping them with the business so that functional requirements can be de ned.
• Ability to communicate e ectively with business, testers, developers and elicit cooperation from a wide variety of sources including team members, other departments and upper management for smooth & timely delivery.
• Well versed in Requirements/Change Management, Impact Analysis and Gap Analysis.
• Involved in User Acceptance Testing.
• Excellent interpersonal and communication skills, e ciently used in participating in meetings, coordinating with di erent business user groups, conducting client demos and creating a collaborative spirit within the team.
• Assisted in project management activities.
• Highly motivated team player with proven communication and excellent customer relationship skills.

TECHNICAL SKILLS

Business Analysis: Requirement analysis, business rules, data ow diagram, owcharts, business process modeling & improvement, Use Cases, Test Case, Test Scripts, gap analysis, cause and e ect analysis, BRD, BRS, JAD sessions

Tools: MS O ce tools(MS Word, MS Excel), MS Project Plan (MPP), MS Visio, SDLC, Microsoft o ce Outlook 2003/2007,JIRA

Version Control: GitHub

Databases: MS SQL Server 2012 & 2014, MS Access

Languages: SQL

Operating Systems: Windows (95/98/2000/ 2003 Server/XP/Vista,7)

PROFESSIONAL EXPERIENCE

Confidential, Miami FL

Business Analyst

Responsibilities:

• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Working with product owner and development team to document requirements for IVR project.
• Worked with Business to Validate pre - recorded messages.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
• Interact with the Technical team and create Functional Specifications from the Business Requirement.
• Whole application was developed using agile methodology.
• Created both high level use cases and detailed use case specifications to explain the system’s interaction with the users.
• Participated in daily Scrum work meetings /stand-up meetings.
• Participated and contributed in Daily Scrum, Sprint meeting and sprint review meetings.
• Involved in development of test plans and test cases.
• Created high level and individual call flow for the project using Microsoft Visio.
• Created and designed effective speech user interface designs including call ow, dialogues, functional logic, prompts to match the established requirements.
• Researched to identify the area of the IVR where the issue had occurred and worked directly with the development team to resolve and promote x into production.
• Develop users to rise and process ows

Confidential

Business Analyst

Responsibilities:

• Working with Product owners and development team to document requirements for Confidential
• Prepared detailed functional requirement document for the new application.
• Assisted QA team by Reviewing test cases and clarifying requirements to ensure complete coverage of requirements.
• Performed business process testing of the functionality.
• Provide first level support to the end users.

Confidential

Business Analyst

Responsibilities:

• Requirement gathering for different channels on web, mobile and Alexa voice skill.
• Working with Product owners and development team to document requirements for Confidential
• Assisted QA team by Reviewing test cases and clarifying requirements to ensure complete coverage of requirements.
• Provide first level support to the end users.
• Performed business process testing of the functionality.

Confidential, Pleasanton, CA

Business Analyst

Responsibilities:

• Worked with Project Manager in activities like - Project Planning, Budgeting, Scheduling and costing and used MS Project extensively as a part of these activities.
• Prepared weekly project status reports for management.
• Facilitated Brainstorming sessions with SMEs and Coordinated Requirements gathering sessions with the LOB (Line of business) and made sure the requirements were clear and unambiguous, and documented them.
• Created 'As-Is' Business process ows to help the project team understand the current system End to end ow.
• Created new 'TO-BE' Process ows to provide an expectation of how the new system will look like.
• After requirements were nalized, I worked with the business and technical teams to work on Functional and Non-functional speci cation documents.
• Created Business scenarios for regression along with BPC (Business Process Consultants) who represented business users.
• Conducted UAT (User Acceptance Testing) with the business users in determining the issues in the project before the deployment of the system.
• Assigned bugs to the appropriate software development team and tracked resolution.

Confidential, Buffalo, NY

Business Analyst

Responsibilities:

• Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.
• Responsible for project schedules, creating and reviewing business requirements.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
• Assisted in creating Requirement Traceability Matrix
• Conducted Joint Application Development (JAD) sessions with IT groups.
• Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.
• Created the As-is and To-be data flow diagrams for different phases of the project.
• Created User Acceptance Test cases
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
• Documented Requirement Traceability Matrix for tracing the Test Cases and requirements.
• Trained Customer service and sales teams on new promotion and operational procedures

Environment: Rational Rose, MS Visio, MS Office, SQL Server, Windows2000, JIRA, Java/J2ee, Oracle 8i, HTML