SUMMARY

• Technical Business Analyst with around 6 years of experience boosting productivity and profitability of products for Insurance, healthcare, and telecom companies. Seeking to use analytical and critical thinking skills in a challenging role.
• Proven success in excelling at various projects which include balancing all the sides of the project like collecting requirements, providing estimates, calculating benefit cost analysis, testing, performing change control, debugging as well as deploying and managing project.

TECHNICAL SKILLS

Databases: Oracle 11g/12c, MySQL, Microsoft Access

Technologies: RFT (using JAVA Script), Automation Anywhere

Testing Tools: QC, RQM

Tools: iGrafx, Tableau, MS Office,Sharepoint,MS Visio, Git, SVN,JIRA, Rally, VersionOne, SQL Developer, Jenkins, TeamCity

Platforms: Windows

PROFESSIONAL EXPERIENCE

Technical Business Analyst

Confidential

Responsibilities:

• Working with business units to identify and understand internal processes and gaps and analyzing the feasibility for automation.
• Performing time study for as - is process and forecast the time required for to-be process.
• Calculating the benefit- cost ratio using BCA tool to come up with the accurate cost-savings.
• Conducting business process mapping sessions with stakeholders.
• Creating a design document to help the developers to understand the process.
• Establishing process context diagrams to better understand and analyze the purpose and value of each process including inputs, outputs and intended objective of each process using iGrafx.
• Creating SIPOCs using lean six sigma principles to understand the flow of process.
• Supervising tasks of legal, compliance, risk and BCM documentation partners as an iteration lead.
• Proposed and successfully implemented a new agile approach to reduce an experience life cycle from 3 months to 4 weeks.
• Identifying gaps in the process and help the customers to come up with a solution.
• Creating a tollgate presentation for every project to help everyone understand about the changes
• Act as a liaison between developers and various SMEs, process owners, experience owners to understand the process better.
• Leading stand-up meetings, sprint planning meetings and retrospectives.
• Creating user stories using JIRA during sprint planning meetings.
• Working with multiple teams through the entire process of Software Development Life Cycle (SDLC), including analysis and designs, business and functional requirements analysis, data analysis, system designs, development, testing and implementation.

Business Analyst

Confidential

Responsibilities:

• Redesigned the customer interaction, communication and deliverable documents protocols, saving time during RFP (Request for proposal), requirement gathering, analysis during pre-project assessment and development process leading to 30% decrease in product delivery time.
• Created non-functional requirements and internal CRs (Change Requests) to help increase the performance and usability of the product, eventually leading to gaining more customers in the marketplace.
• Applied concepts of Lean implementation in audit process to provide perfect value to the clients by reducing costs, increasing productivity and maintaining high levels of quality and thus making an increase in profit by 10%.
• Successful in gathering requirements and providing solutions to the customers of HealthDoxIncident tracking, Contract management and Compliance management products.
• Analyzed client's business requirements and processes through document analysis, interviews,workshops and workflow analysis.
• Translated client's requirements into different tangible deliverable such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.
• Performed post deployment End -to-End testing and reported/ticketed, tracked and resolved issues using JIRA, Quality Center tools.
• Extensively involved in writing analytical SQL queries to perform data analysis, data validation and quality check in MySQL

Business Analyst, Automation Testing

Confidential

Responsibilities:

• Lead the migration effort of O2 Ireland to Three island from a requirement, data analysis and testing perspective.
• Applied knowledge of HTML and created functional and non-functional requirements to migrate data, features and better usability to the new system. This led to a better visualization and organization of information contributing to increase in better customer feedback.
• Supported Campaign Management, Retail, Online, Self-Care, Customer Care and Tele-sales channels to facilitate better communication.
• Acquired strong domain knowledge in telecommunications which include mediation, billing, and provisioning.
• Implemented Automation framework with RFT to automate the test scenarios for various application resulting in reduction time for manual validation process, and eventually reducing testing cycle time by 20%.
• Handled various projects like Insurance SOC, Project IDM, General Rebranding, Prepay propositions, Local SDM.
• Gained experience in creating Business Requirement document (BRD), High Level Document(HLD), Design Specification Document(DSD)& Wireframes.
• Well versed with Release Cycle STLD and STLC process and in-depth knowledge onAgile Methodologies.
• Gained experience in preparation of project Metrix pertaining to completed and in-flight projects.
• Gained expertise in preparing test plan and Requirement Tractability Matrix.
• Worked extensively with QA team for implementing and performing GUI, Functional, Regression and E2E testing.
• Gained experience in defect logging and verification through Quality center, RQM and JIRA tools.
• Acquired hands on experience in IVR, USSD, ASN Handler, Mobile app and SMS app Testing.
• Prepared weekly and daily scrum reports which helps in acceleration of client communication.