Developer

• Flexible Business/Systems Analyst with over 7 years of experience in diverse enterprise software
• environments. Core competencies include meetings with customers, gathering and analyzing
• business requirements, producing detailed business and technical documentation, and assisting in
• implementation of new or revised systems.
• Experience in gathering requirements by using different methodologies: personal interviews with
• stakeholders, meetings, site visits, and task and workflow analysis. Facilitating requirements and
• applications review/design sessions. Presenting complex software solutions to both technical and
• non-technical audiences.
• Created and managed many types of documents as needed: business requirements, functional and
• technical specifications, use cases, business process rules, UML models, GUI designs/wireframes, user
• guides, release notes, traceability matrices etc. Creating and incorporating of screen captures, tables,
• diagrams, charts and graphics.
• Working knowledge of conventions, terminology and style for professional business and technical
• communications. Effective in translating the synthesized and complex information into clear, concise,
• consistent and accurate language. Reference tools: Business Analysis Body of Knowledge, Microsoft
• Manual of Style, The IBM Style Guide.
• Acting as a liaison between customer and technical project teams. Identifying and managing changes
• to requirements. Sensibly balancing requirement changes and scope creep to avoid losing control ofthe project. Monitoring the system implementation process to ensure that the developed software

• solutions meet defined business requirements.
• Analytical yet creative, with ability to generate innovative solutions to problems. Well organized,able to multi-task and prioritize work effectively. Cross-functional communication, collaboration and relationship building skills.

TECHNICAL SKILLS

• Understanding of enterprise architectures and software systems, languages, frameworks, databases and software development/testing methods APIs, .NET Framework, Java, SaaS, Cloud, Servers, Web
• Technologies, Web Services, SQL Server, Oracle, SOA, XML, BPM, CRM, ERP, BI/Reporting, Messaging,
• Information/Content Management, Rational ClearQuest, SDLC, Agile Methodologies - SCRUM
• Desktop Applications Office, Visio, Rational RequisitePro, RoboHelp
• Graphics/Publishing Photoshop, InDesign, FrameMaker, SnagIt, Camtasia Studio
• INDUSTRY SECTORS
• Energy Utilities, Insurance, Financial Services, Manufacturing Retail, Supply Chain, Government,High Tech.

CAREER EXPERIENCE

Confidential

• Captured, analyzed, validated and documented the requirements and functions of the Two-Way
• Communication/Secure Message Center application TWC throughout the agile Software
• Development/Testing Life Cycles. The TWC is used by DOL as a secure method of correspondence with
• customers. Helped the users to understand the available TWC features and effectively brokered their
• concerns with the project teams.
• Key projects/documents:
• TWC Use Case Specification, TWC User Guide
• TWC eCommunication Briefing
• Instructions for the TWC Configuration Updates
• TWC Domain Administration - Screen Mockups

Confidential

• Captured requirements and authored functional and high level technical documentation through the
• entire solution delivery cycle in the enterprise technology environment. The complex environment
• includes Web Service orchestration layer with multiple APIs that call other Web Services to return key
• data points syndicated from several Comcast systems. Created diagrams Visio, Web Sequence
• Diagrams , documentation entries in the corporate Wikipedia and an outline of the Web Services
• consumer guide.
• Key projects/documents:
• Veneer Service Layer - Overview
• Retrieve Customer Information
• Retrieve Billing Arrangement
• Submit Payment

Confidential

• Defined custom business processes and produced technical documentation for a provider of human
• centric workflow/business process management software K2 . Prepared diagrams, screen mockups and
• supporting documents for translation into business process modeling maps. Created business process
• maps for clients in different industries. Conducted training sessions for customer teams.
• Key projects/documents:
• Motability Vehicle Adaptation Services and Schemes for Disabled People
• ERGO - Online Discount Authorization Process
• K2 Training Guide chapters
• K2 Web Services and Web Applications
• K2 Events Server Events/Client Events

Confidential

• Created high level system design documents with varied levels of abstraction for different software
• applications in a large, multi-disciplinary environment of the local government.
• Key projects/documents:
• Common Assessment Framework for Children
• Corporate Room Bookings
• Card Stock Control System
• Neighborhood Information System Dashboard
• Integration Gateway of the ICON ePayment Engine

Confidential

• Provided consulting services to vendor of the enterprise information management software. Created
• documentation with functional and technical specifications for the customized Internet Policy
• Production System iPPS solutions.