SUMMARY:

• Skilled Business Analyst with over 8 years of experience providing business leadership and process improvements in a number of industries. Extensive experience in all aspects of project management including outlining critical paths and processes, leading cross - functional teams, and managing budgets, resources, and timelines. Continually exceeds expectations by building valuable relationships and working well with people at all levels of an organization including stakeholders, management, team members and clients.

• Business Analysis & Project ManagementResource Allocations & Deadline Attainment
• Agile & Waterfall Methodologies Client Needs Elicitation & Requirements
• Quality & Business Process ImprovementWorkflow & Use Case Development
• Team Leadership & DevelopmentBusiness Rules & Processes
• Cross-Functional Team CoordinationConflict Resolution & Vendor Management
• Interpersonal SkillsExcellent Verbal & Written Communication
• Adobe Creative Suite (Illustrator, Photoshop & InDesign)Microsoft Office (Word, Excel & PowerPoint)

TECHNICAL SKILLS:

Atlassian: Jira and Confluence, Microsoft: Project, Azure, Active Directory, Word, Excel, Outlook and PowerPoint SQL and Databases

PROFESSIONAL EXPERIENCE:

Technical Support Analyst

Confidential, CT

Responsibilities:

• Worked closely with business owners and stakeholders to outline business requirements and accelerate processes while identifying various business processes as well as developing process flow and use cases.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs to ensure that critical requirements were not missed.
• Reviewed and evaluated business systems and worked as the primary interface between business users and the application development team so that all users clearly understood established business needs or drivers.
• Managed and performed detailed requirements to analyze and produce multiple use cases that clearly defined the boundaries of the system while analyzing and prioritizing user or business requirements as system requirements.
• Participated in project teams to perform core product developments and resource allocation processes, analyzed industry needs to prepare specifications, and developed plans and documents for entire solution.
• Handled technical support for end-users by phone, email and remote troubleshooting, and acted as primary liaison between operations, technical areas, and business line throughout development of project optimization.
• Utilized Computer Management tool to create user accounts, reset passwords, and assign roles for users, tracked software errors, remedied data integrity issues monthly, and thoroughly documented issues and solutions.

Confidential

Business Analyst

Responsibilities:

• Oversaw project management including managing changes to project scopes, schedules, and costs using appropriate verification techniques, stakeholder engagement, and reporting or escalating to management as needed.
• Demonstrated strong leadership capability with proven experience managing multiple, concurrent, dynamic client projects with a solid track record for building and maintaining effective, motivated teams.
• Estimated project complexity for time, money, and resources, establishing timeframes for project deliverables, and overseeing project time tracking, progress monitoring, and status reporting.
• Managed projects from inception to closure while achieving high customer satisfaction including reviewing effectiveness and implementing several email designs for A/B split testing to improve click rates by 2%.
• Provided leadership to implement software solutions for branded rewards programs, provided UX guidance to the product department to facilitate user flow, and reduced the creative work steam time by 20%.
• Analyzed software bugs and user interface updates to solve functional and readability concerns to improve quality.
• Versatile business analyst professional with vast knowledge of Enterprise Project Lifecycle methodology. Web content management system expert with strong background in project management and product support.
• Produced user stories for client projects as well as developed marketing and sales communications such as white paper, sales sheets, and advertising materials to assist the sales team and marketing efforts.
• Designed original design concepts for trade show displays, advertising ads, marketing materials and branded websites.
• Managed project with production designers that created sales videos and ads for magazine or web distribution while ensuring that all activities stayed within budget and project timelines and meeting client requirements.
• Kept a strict organizational structure for online resources and program documentation requirements

  for effortless accessibility.

• Collaborated with stakeholder groups across the organization to ensure business and technology alignment for the client's program.

Senior Designer

Confidential

Responsibilities:

• Retained satisfied clients by successfully creating conceptual designs for print and digital projects that resulted in an improved annual client turnover rate of less than 10% by successfully managing relationships with all stakeholders.
• Developed detailed project plans to monitor and track progress, led project resource management with scheduling for flawless project execution, and ensured that all projects are delivered on-time, within scope, and within budget.

Confidential

Business Analyst

Responsibilities:

• Served as lead designer for all design assignments including brochure websites, logo designs, print and video projects.
• Analyzed client's business requirements and processes through document analysis or interviews and maintained frequent communication to ensure proactive, solution-oriented problem identification and resolution.
• Provided 2 junior designers with art direction for website and collateral items from pitching phase through finalized business assets and documented specifications and reviewed project details with high-end print vendors.