Senior Program Manager Resume

SUMMARY:

Fast track senior executive with a wealth 30 years of experience driving best - in-class operations and service provisioning for major telecommunications carriers and cable TV service providers worldwide. Proven track record for optimizing the customer experience through the delivery of highly reliable, scalable and performance driven networks aligned to customer strategic requirements
Spearheaded and executed innovative project approaches and methodologies that saved millions of dollars and assured rapid delivery of high quality projects on time and within budget.
Directed the construction of 25,000+ miles of fiber optic outside plant and telecommunications systems contracts valued in excess of $600MM. Effectively maintained the operations of 12 telecommunications facilities, including 6 submarine cable stations with a reduced staff and budget.
Formed and managed cohesive, multi-skilled teams across 7 countries simultaneously. Strong leadership and exemplary team building, communication and problem solving skills. Fluent in Spanish and English.
Project and Budget Management
Contract negotiations
Revenue & Profit Growth
Contract Administration
General Management
Strategic & Tactical Planning
Marketing & Sales
Staff Development & Leadership
Operations Management
Terrestrial Fiber Optic Networks
Submarine Fiber Optics
CATV Network Redesign/Sales
Hub & Substation Construction
OSP Construction
Emergency Response Planning

PROFESSIONAL EXPERIENCE:

Confidential

Senior Program Manager

Responsibilities:

Concluded construction of a FO submarine cable landing station in Boca Raton and the terrestrial OSP access.
Currently designs and builds terrestrial underground and aerial FO Networks in Panama, Guatemala, Honduras, Dominican Republic, Puerto Rico, El Salvador, Colombia and Peru for an investment of over 200 M USD.

Confidential

Director

Responsibilities:

Maintained network uptime at 99.9% (reliability) capacity with limited resources, budget and staff.
Saved the company more than $5MM over a 5-year period following Chapter 11 filings by reducing major costs and re-negotiating service contracts.
Sustained Network availability with no major outages, repaired cable cuts in record time and re-routed customer circuits to avoid service interruption.
Played a key role in securing major contracts with Nextel, CAF, Convergia, Latin American Nautilus, ICE/RACSA Costa Rica, CVG Telecom, NetUno, Intercable, Telmex, Supercable, BellSouth, Dante, Telefonica, and Centennial.
Received several company s under the EDGE Program for “Outstanding .”
Formed contingency teams in all countries that reduced cable cut incidents from an average 20 per year to 10 per year; expedited response time from 4 hours to 2 hours and lowered Mean Time to Repair by 12 hours.

Confidential

Systems Project/Construction Manager

Responsibilities:

Built 3 cable stations, 4 telehouses and 300 miles of terrestrial FO OSP. Completed all projects on time and on budget.
Spearheaded an improved construction methodology for expedited construction and installation of fiber optics.
Recognized by the Venezuelan and Peruvian governments for “Outstanding in Constructing the Network in Record Time with Minimal Impact to Communities.”

Confidential

Operations Manager

Responsibilities:

Completed all repairs within a window of 8 hours with minimal impact to customers.
Organized and coordinated contingency teams to quickly and efficiently solve network problems, resulting in the company being recognized as having the best record and response time in the country.

Confidential

Latin America Sales Director

Responsibilities:

Achieved $9MM in sales ($4MM over quota) in the first year and $9MM in the second year ($1MM over quota).
Increased customer base from 27,000 to 35,000 per year.

Confidential

Project / Construction Manager

Responsibilities:

Trenched over 1,000 miles of FO and coax cable network connecting more than 300,000 homes.

Confidential

National Construction Manager

Responsibilities:

Completed a 200-mile long haul between the cities of Valencia and Barquisimeto 2 weeks ahead of schedule through a team of 10 direct employees and 200 subcontractors.
Saved the company nearly $1MM by creating and implementing innovative construction techniques.

Confidential

Project / Construction Manager

Responsibilities:

Built 6 major telecommunication complexes and 15 small buildings.
Constructed a long haul fiber optic cable on time despite challenging mountain terrain.
Instrumental in the company’s nomination as “The Best Construction Company Contracted by CANTV. “