Summary

Software Application Background:

Developer, Business Analyst, Manager, Consultant

• Independent Consultant since 2006
• Workflow Consultant various clients since 2006
• Larger projects - Admission processes, HR Termination, Adjunct Faculty Contract Approval
• Diverse background with software development company 28 years until 2006 :
• Manager/Consultant for workflow product. Instrumental is developing product services plan and materials. Road warrior providing product training and functional consulting to various clients while managing services for product and small team. Worked closely with development, sales/marketing and account manager teams to schedule and implement product at client sites.
• Business analyst on Object Orient workflow product. Provided functional input to development team, system testing and documentation. Instrumental in product rollout.
• Project Manager/support for European team on utility product.
• Development manager for Advancement module within Banner product suite. Worked with Product Manager on product direction. Implemented product enhancements, testing, documentation updates. Coordinated releases with other teams/modules in product suite.
• Designer/Developer on the original software team for Oracle product still growing after 20 years. SunGard/SCT Banner product developed on Oracle. Main focus was Student Admissions, Recruiting and General modules. I have worked with clients most of my 28 years with SCT/SunGard Higher Education.
• Software Development Life Cycle Project Management Software Implementations
• Application/Product Support Consulting Liaison Business Process Analysis
• Training Workflow Programming Oracle Forms SQL Plus MS Office MS Project

PROFESSIONAL EXPERIENCE

Confidential

• Workflow contracts helping clients get started with their workflow projects.
• Training
• Analyze/Design business solutions
• Develop/build workflows
• Support users pre and post go live
• The implementation of the workflow product will help improve the efficiency of your offices and business processes. I can help organize and manage your projects, train your staff for future workflows, and lastly, I can stay focused on the project which often your own resources do not have that luxury. I can provide project direction, training and consulting for your team. More importantly, I can provide one on one knowledge transfer specific to your project team needs. I am a senior level consultant with over 10 years experience in Banner workflow. My knowledge of multiple Banner modules and my Banner/oracle technical knowledge give the depth work with users and technical teams for all departments.

Confidential

• I worked with Yale to develop an automated process for their undergraduate admissions. The process incorporated a custom Banner form, new oracle table, several stored procedures and sql statements to achieve the business goal. Yale's process involved a number of application reviewers both inside the university and outside. Movement to the next appropriate step was based on a status that was being set and captured via workflow to send the work via appropriate path.
• I designed the automated process, directed their technical resource, built the workflow model for Yale, documented the process and trained the Workflow team on the workflow/process details.

Confidential

HR termination workflow

Spent approximately 6 months working at PCOM on their workflow processes. Designed and helped implement multiple workflows in the admissions, registrar/records, financial aid and human resource offices. A major workflow was the HR Voluntary Leave workflow. Worked very closely with the HR department in defining their needs and designing a process that would be more efficient as well as meet the business goal and audit criteria.

Confidential

Approval

Worked on two projects with Pima. In both cases, helped design and implement their workflows. I did the building, documentation and initial testing. Major project was Adjunct Faculty Contract Approval process.

Confidential

Worked at Brown for 5 months on a project to make their process paperless. Project involved design, build, testing, documentation and implementation of workflow. The process is highly complex four workflows, 4 custom Banner forms, interfaces with Banner document management system and Cognos report.

Confidential

• Worked with Metro State University of Denver on an undergraduate admission review and transfer evaluation workflow. Project involved design, build, testing, documentation and implementation of workflow. The process was very involved in identifying the population in various circumstances through out the student duration at the university accepted, change of non-degree program, transcript received, removal of holds, checklist items and reapplying after a duration.
• I continue to work with Metro State on support of their current workflows and building additional workflows.

Confidential

Manager/Consultant

• Managed the consulting team for the Sungard Higher Education SGHE Banner Workflow product while exceeding the 50 billable quota established for Managing Consultants.
• Consulted with Banner clients on their business processes.
• Analyzed business requirements and developed workflow solutions to meet these needs.
• Delivered product training. Supported client product implementations.
• Responded to RFPs and RFIs.
• Conducted product demonstrations.
• Provided functional support to the development team.
• Instrumental in developing training materials, product documentation and product training
• methodology and materials for the Workflow solution.

Business Analyst

• Business analyst for the SGHE Banner Workflow product Java-based product using Object Oriented technology and use cases.
• Conducted product testing and quality assurance.
• Served as the functional voice on the product development team.
• Drafted documentation and training materials to be used during product roll-out.
• Consulted with internal business units in preparation for product launch.

Confidential

• Utilized project management methodologies, team building techniques and organizational skills to successfully achieve implementation goals for a Dutch-speaking client in Zutphen, Netherlands.
• Managed and coordinated all aspects of a Banner project including software implementation, data conversion, system testing, documentation development and training.
• Coordinated implementation activities with a remote development team.

Confidential

• Lead development team for the initial launch of the Utilities product in United Kingdom and the Netherlands.
• Managed and coordinated technical and functional resources.
• Collaborated with Sales and Marketing to identify and define product gaps and the project scope.
• Worked with technicians to develop an in-house translation tool which has since been productized to convert the Banner software to Dutch.
• Managed the product release team to package software for client delivery.
• Performed all administrative duties related to project.

Confidential

• Collaborated with business analysts in Basingstoke, United Kingdom on a product feasibility study to release a US-based utilities software solution to the United Kingdom and European markets.
• Assisted in the development of collateral to facilitate the marketing and sale of the product throughout the UK and European markets.