SUMMARY:

• Experience in delivering software products, management, in teh field of IT including cloud, mobile, insurance, healthcare, and financial products.

TECHNICAL SKILLS:

SDLC: Agile/Scrum, Waterfall OS: Windows, Linux, Android, iOS

Tools: Office 365 (MS Excel, MS Word, MS Power Point, SharePoint, OneDrive), MS Visio, Axure, JIRA, Confluence, Bugzilla, LucidChart, UML, Tableau, TFS, Miro, Salesforce, HP ALM, BMC Remedy, Venafi, ServiceNow, Splunk, AppDynamics.

Language: HTML, CSS, JavaScript, SQL, Unix, Python, PHP, C#, Java, XML, JSON.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Digital Consultant/ Product Owner

Responsibilities:

• Partner with various stakeholders, team, leadership, technology, QA, security, d Confidential, business, marketing, architects for product creation, documentation, gap analysis, guides, approval across various teams.
• Lead product effort ceremonies through planning, releases, reports, epics, user stories, backlog management and refinement for developing APIs and SDKs.
• Build and optimize KPIs, identify improvement, collaborate with team to maintain a prioritized product backlog.
• Assist product leadership and other stakeholders in defining, negotiating, executing feature launch and go - to-market plans.

Confidential, Jacksonville, FL/ Remote

Technology Consultant / Product Owner

Responsibilities:

• Scrum Master, Product Owner, QA for 3 applications, coordinate AWS cloud hosting, product development, for creating ADA compliance website, business logics, d Confidential migration activity within various teams and vendors.
• Partner with leadership, business, UI-UX designers, architects, development teams, vendors to elicit and document functional specification, d Confidential mapping, d Confidential base, SSO, security, d Confidential migration/ ETL, reporting, testing, AWS cloud, Okta set up with MFA, MS Team, Confluence, Zephyr, ReadyAPI, ServiceNow, Google Analytics, Tag Manager, Salesforce.
• Coordinate and advocate agile, road maps, transparency, visibility to multiple teams, support, train scrum team to write user stories, acceptance criteria. Identify, escalate issues and follow to remediation, resolution to unblock technical team support estimation, refinement.
• Lead project backlog session, advocate Sprint Planning, MVP, prioritization, estimation exercises and status update for leadership review and reporting purpose. Coach team with scrum ceremonies, perform sprint planning for development activities including creation of API, d Confidential base SQL and Oracle calls, design, research, perform analysis, create report, document requirement.

Confidential, San Leandro, CA

System Analyst/ Proxy Application Manager

Responsibilities:

• Act as scrum master / proxy application manager for 11 applications during their lifecycle, ideate functionality, UI- UX, rules, and create project backlog, demonstrate product features, advocate prioritization, sprint planning, estimation exercises.
• Create task dependencies, project issues, review, document, track milestones decouple dependencies by 70% which help technical team stay on teh project timelines and to be compliant to banking and technology program committee.
• Partner with Global leadership, SMEs of products, technology, QA, across functional stakeholders including security, fraud, d Confidential governance, legal to develop detail documentation, process flows, wireframes, identify gaps, translate business requirement to functional specification, host, and guide JAD session, change request and effective communication between geographically locate and cross functional team.

Confidential

Product Owner - Scrum Master

Responsibilities:

• Digital Product owner (manager) and Scrum master to lead development, implementation, demonstrate mobile friendly application, and assess performance including artifacts such as product backlog, sprint backlog and create WBS, resources plan, change requests, approvals, reporting and updates for leadership.
• Critically evaluate information gather from multiple sources, manage project dependencies, collaborate with developers, and subject matter experts to establish teh vision, timelines, dependencies and analyze tradeoffs between usability and performance needs, analyze market d Confidential, vendor, metrics, reconcile conflicts, decomposed high-level information into details, abstract up from low-level information to a general and Steering Committee meetings understanding, distinguish user requests from teh underlying true needs.
• Proactively communicate project needs, risks, issues with external and internal stakeholders to analyze information needs, functional requirements and deliver artifacts such as Functional requirements, Business Requirements Documents, d Confidential retention, archival, Process Flow Diagrams, Use Cases, UI - UX, interaction designs, visualize d Confidential, reports, change request, problem and incident management, asset management, work order by utilizing Visio Flow, Axure wireframe, Office 365 Suite, SharePoint, OneDrive, Salesforce, Marketing Cloud set up logic and emails for all channels, Splunk, TFS administrator, Jira, ServiceNow, Swagger.
• Perform budget, buy vs build, vendor analysis, requirement and testing for Chex System, Experian, OFAC, ID scanning, digital signature for COTS and SaaS to increase ROI and add investment checking, CD, loans, and other financial products.

Confidential

IT Project Coordinator - Analyst

Responsibilities:

• Work with offshore- onshore team, clients to achieve business expectations by identifying issues, opportunities, implementing measures, enhancing system capability, performance and communicating teh same.
• Research, analyze, test and demo all teh three layers of HRIS software application to improve functional and nonfunctional requirements of teh application and file bugs. Identify and define ERP product features including Quote to Cash, CPQ, billing, AP, AR, CRM, order, HR collaborate with functional, technical staff to introduce new functionalities, Web Services(API), analyze system, present functionalities, and worked with clients for enhancements, coordinated upgrades and fixes.
• Facilitate project resources, timelines, process improvements, perform requirement elicitation, gap, SWOT, stakeholder analysis, product analysis, change request, use cases, documentation, and defects to improved quality.

Confidential, San Jose, CA

Program Manager

Responsibilities:

• Analyze requirements, issues, and situations to establish, develop, manage project timelines, strategies, memos, goals, and milestones which improved client’s efficiency by 30%. Track, manage, document, report program progress, challenges, risks, solutions, and alternatives opted to establish relationships and communicate s or issues on regular basis.
• Ledd team of 5 and user base of 80 in pilot, oversaw execution to ensure successful completion of milestones including which improved team and clients’ performance. Perform change management, UAT for android-based handheld (mobile) devices and web application (API, UI, backend), reported bugs to developers, facilitated resources.

Confidential, San Jose, CA

Scrum Master/ Business Analyst

Responsibilities:

• Coordinate project deliverable within professor, dean, managers, engineers, QA, DBA, HR, Enrollment, Architect, e.g., Project Charter, Gantt chart, Work breakdown structure, RACI matrix and various team activities.
• Scrum Master to guide teams through agile process and remove any blockage. Mentor selected M.Sc. students of Advanced Software Engineering class. Utilize software such as Salesforce, Zendesk, Swagger, Postman (API) to capture, analyze, document, and create, reports for multiple team projects including Salesforce, PayPal smart payment, health management web-app, mobile-app.

Confidential, Santa Clara, CA

Product & Business Analyst

Responsibilities:

• Research industry, system and manage various projects with team of five to perform product & business analysis. Advocate Agile, facilitate daily stand ups, sprint planning meeting, led discussions on problem resolution.
• Crawl d Confidential utilizing Python. Perform testing for mobile (android) app, coordinate work within and outside team. Perform system, d Confidential base, GUI, API and acceptance testing, file bug reports.

Confidential

Social Media Manager

Responsibilities:

• Gather, analyze and document requirement, perform market analysis using tools such as SharePoint, Exchange, Yammer, Power BI. Performed SWOT analysis, consulted and presented to CEO, suggested improved UI-UX.
• Redesigned and developed website in WordPress, social media manager e.g., Facebook and wrote blog for marketing.

Confidential, Santa Clara, CA

UI Developer, Scrum Master

Responsibilities:

• Elicit requirement, analyze priorities, coordinate with technical and business stakeholder, present “done” work.
• Build UI, QA and coordinate with technical, business leaders. Initiated Scrum meetings, updated status, and report.

Confidential

Business Analyst

Responsibilities:

• Analyzed products, prices, clients needs, and services to manage and grow portfolio. Liaison between customers, firm and wealth management services including insurance, mutual funds, trading account, and products.
• Performed market-mapping, prevented money laundering by performing KYC compliance. Educated customers and mentored new hires. ed: Performer of teh month.