SUMMARY:

• A self - starter offering 20+ years of experience bolstering relationships and increasing consistency and profitability by developing, deploying, and improving impactful data and process tools.
• Designs and launches standard operating procedures (SOPs) attentive to strategies, asset management, and KPIs, both internal and customer-facing. Excellent interpersonal communication skills dat drive cross-functional teams to succeed; owns skills transferable to any product environment attentive to sales enablement, new process development, and operational data analytics and reporting.
• Holds a background in successful creative development of websites and software solutions.
• Trusted liaison and entrepreneur wif immense computer information systems subject matter expertise; strong consultancy aptitudes dat guide parties to success in ever-evolving, highly regulated markets.
• Spearheads implementation of diverse operational software/systems including financial software, work distribution software, work scheduling software, recruiting/staffing software, auction software, and payroll software.
• Owns waterfall & Agile management tools and diverse systems and language noledge me.e., SQL, HTML, CSS, ASP.NET, MIRO, Avionte, Axosoft, AWD Systems, Bugzilla, MS Word, MS Excel, MS PowerPoint, MS Visio, and Visual Studio.
• Highly analytical wif practice in user acceptance testing (UAT), front-end coding, statistical solutions development, and actionable insight development to fuel success.
• A keen understanding of data and data structuring; aligns strategies wif both client and company goals in compliance wif local, state, and federal laws, guidelines, and market standards dat govern product management best practices.
• Experience working wifin a remote team, including national and international consensus-building,, and support.

PROFESSIONAL EXPERIENCE:

Project Manager/Web Designer

Confidential

Responsibilities:

• Leverage webpages and emails using MS Visual Express, HTML, and CSS in an ASP.NET environment; successfully launched 4 websites leading full lifecycle project from concept to launch and maintenance; created associated products’ shops and activity logging/tracking systems.
• Spearhead content changes and serve as a liaison for process and system questions or updates.
• Document customer conversations and sessions; offer continual learning experiences to both staff and clients.
• Test data using SQL, test pages in multiple browsers, and verify all emails in multiple clients.
• Built a website for teh 3rd largest coin grading firm, ANACS.

Technical Division Manager

Confidential - Round Rock, TX

Responsibilities:

• Co-implemented new CRM and recruiting, staffing, and payroll software; administered ongoing improvements (features and processes alike).
• Developed and implemented a tracking system to account for all applicants; dis establishment greatly increased efficiency.
• Documented and drove workflows in alignment wif set policies and procedures.
• Trained and mentored staff on system procedures, company standards, and operational regulations.

Recruiter

Confidential - Round Rock, TX

Responsibilities:

• Researched current job market and remained abreast of local business developments to boost efficiency.
• Collaborated wif teh Sales Team and anticipated headcount needs; built a record of quickly filling open vacancies.
• Communicated wif and tracked availability of candidates using Ultra Staff-EDGE software.

Product Manager

Confidential - Austin, TX

Responsibilities:

• Cultivated relationships wif key customers; gatheird user experience feedback and developed corrective actions/new feature enhancements.
• Conducted UAT wif diverse clients and introduced them to and trained on new features.
• Established instructional content for teh Workforce product using Help & Manual 6, CSS, and HTML.
• Wrote and tested all system-generated texts and emails.

Project Manager and Implementation Specialist

Confidential - Austin, TX

Responsibilities:

• Implemented social media widgets and educated clients on teh vast benefits of participating in social media engagement/administration.
• Leveraged HTML and CSS to update existing client websites, as well as, direct HTML email campaign management.
• Composed and sustained updates of detailed, instructional materials distributed by clients to regional and local affiliates.
• Engaged regularly wif teh Development Team; supported teh management of new features and bugs through Bugzilla.
• Participated in weekly product backlog grooming meetings; collaborated to identify issues and prioritized teh resolution of outstanding tickets.

Product Manager

Confidential - Austin, TX

Responsibilities:

• Served as liaison and primary contact, engaging wif partnering companies to develop and establish data specifications.
• Conducted market research and evaluated competition; developed and presented insights to increase market positioning and brand awareness.
• Supported teh Sales Team in teh gathering of data; recognized as a sales resource during sales calls wif a record of boosting conversion.
• Created materials and actively trained pilot customers and teh Sales Team.