PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

• Working with the Making Homes Affordable MHA Implementation Business Analysis team to support the Lender Processing Services LPS and Investor Reporting IR2 systems. Responsibilities include:
• Monitoring the entry of release-specific scope data for IR2 in DOORS, so the items relevant to LPS can be tagged for an LPS release. Also, responsible for identifying other LPS-specific items and tagging them so a Scope document can be generated using DOORS 9.3.
• Interviewing members of the Business Analysis team to define / document their procedures as it relates to comparing XML schemas and CSV headers to the existing Interface Control Document ICD to produce updated ICD s for new releases using DOORS 9.3.
• Producing supporting documentation for the team such as the Requirements Management Plan, as well as guidelines for writing rules/ edits in DOORS.
• Attending Defect Review Board DRB and Change Request Board CRB calls to determine impacts to LPS or IR2 and relaying relevant information to the team as necessary.

Confidential

Business Analyst

• Worked with the Making Homes Affordable MHA Implementation Business Analysis teamto support the Lender Processing Services LPS and Investor Reporting IR2 systems. Responsibilities included:
• Monitoring the entry of release-specific scope data for IR2 in DOORS, so the items relevant to LPS can be tagged for an LPS release. Also, responsible for identifying other LPS-specific items and tagging them so a Scope document can be generated using DOORS 9.3.
• Interviewing members of the Business Analysis team to define and document theirprocedures as it relates to capturing business requirements, assigning them to a release,generati ng associated document ation in DOORS 9. 3 , as well as procedures for producing data dictionaries and importing/maintaining Supplemental Directives in DOORS.
• Attending Defect Review Board DRB calls to determine if there are impacts to LPS and relaying relevant information back to the team as necessary.
• Capturing meeting notes and minutes, as well as entering rules/ edits and linking them to attributes in the Master Business Data Dictionary in DOORS during accelerated releases.
• Maintaining the New Team Member Set-up Guide so it includes all current procedures for accessing s hared drive s and SharePoint, as well as ordering/installing software or equipment.

Confidential

Process/Business Analyst

Responsible for producing documentation and diagrams to support the configuration management CM process for systems/ groups within the Employment and Training Administration ETA . Also responsible for analyzing existing CM processes and making recommendations for improvement.

Confidential

Business Analyst/Project Manager

• Provided business analysis and project management support for the KittyHawk application,which is a tool that pro vides critical outage and network availability reporting in support of vendor Service Level Agreements. Responsibilities included:
• Representing the Development team at team meetings /conference calls during the SR-14 upgrade a network-wide software upgrade and other projects to report statuses and raise/track issues. Also responsible for managing the resolution of issues between the Development and Production Support teams prior to/during deployments, as well as communicating with users regarding requirements, UAT and deployments .
• Working with the Development team to create documentation i.e., system requirements, application designs, risk assessments, status reports, etc. and diagrams to support various projects for KittyHawk. DOORS 7.1 was the tool used for the storage and maintenance of the project'srequirements.
• Assisting the Account Management team to keep the E nterprise D evelopment Process EDP tool updated with relevant project information e.g., L evel of E ffort , C hange Requests, etc. .
• Other responsibilities include d creating/updating Vis io diagrams and documentation to support the Engineering Data Warehouse EDW application. Also responsible for managing the migration of code for five applications from PVCS to CM Synergy a configuration management tool , which required the creation and maintenance of a project plan.

Confidential

Business Analyst, Consultant

• Sprint/Nextel Communications
• Provide d support to a team of developers on the Network Planning Tool NPT , a custom-developed application consisting of components from Hyperion, Oracle and Java. This tool analyzed capacity utilization from all MSO network elements. Responsibilities include d :
• Producing SDM-compliant documentation for NPT releases such as: functional requirements design documents requirements/design/launch phase-end documents deployment plans/installation guides support plans and other related documents needed by the Production Support team.
• Supporting the development efforts by performing internal testing of the application prior to the hand-off to the Testing team working with the Testing team to review Test Plans and make sure requirements are fully understood during the testing process to facilitate LF defect resolution efforts creating and walking through PowerPoint presentations that describe new functionality for the User Acceptance Testing process creating/updating Visio diagrams of the NPT production environment and scheduling/facilitating walkthroughs of deployment related documents with the Production Support team.
• Attending weekly Production Support meetings to gather and take back issues related to NPT and to assist with the resolution of those issues.

Confidential

Business Analyst, Consultant

Nextel Communications

• Supported a team of database and system administrators on the Asset Tracking, Logistics and Status ATLAS enhancements project. Responsibilities included:
• Writing and maintaining a DBA/SA Operations Manual that describes the ATLAS environment architecture and the activities of the database/system administrators e.g., backup and recovery procedures, environment preparation steps, etc. .
• Producing an EAI Environment Setup document that describes the tasks that must be performed by the EAI team as ATLAS-PeopleSoft environments are created or refreshed. This document ensures that environments can be successfully integrated in accordance with the NexStep Phase 1B project.
• Creating various documents, forms and workplans to support the end-to-end process for integrating ATLAS-PeopleSoft environments validating the ATLAS-PeopleSoft interface to ensure that messages can be sent and received successfully across the EAI Layer and the application of environment patches.

Confidential

Business/Requirements Analyst

• Supported the Portfolio Valuation PortVal application that was used to describe Freddie Mac's sold portfolio position at the loan level within a pre-defined time period. This project supported Freddie Mac's Close the Books 2003 and 2004 initiatives. Responsibilities included:
• Gathering and documenting requirements for PortVal Phase 2 as it related to the MiniVal application, the Credit Enhancements process and new financial disclosure reports.
• Producing Visio diagrams depicting PortVal processing for Phases 1 2.
• Determining data collection and timing impacts caused by incorporating new functionality into PortVal. Results of the research were documented in Gantt charts for use by the Development and Business organizations.
• Representing the PortVal team at meetings to assess impacts to the application.
• Tracking resolving issues as it relates to the PortVal Phase 2 requirements.
• Assisting new analysts and helping to determine work assignments.