SUMMARY

• Professional Scrum Master (PSM1) certified professional.
• Extensive work experience as a Business Analyst in all phases of Software Development Life Cycle.
• Expertise in all phases of the software development life cycle, with emphasis on Business Requirements Analysis and Documentation, Business Process Modeling, and User Acceptance Testing (UAT).
• Excellent in articulating Request for Proposals (RFPs), Statement of Work (SOW), Business Requirements Document (BRD), Functional Requirements Document (FRD), Technical Specifications Document (TSD), Use Cases, User Stories, and Test Cases.
• Extensive experience in business requirements decomposition and prioritization in concurrence with SMEs and key Stakeholders.
• Well versed in activities related to Change Management, Risk Management, Scope Management, Quality Management, and Issue Management.
• Adept in various software development methodologies like Agile (Scrum) and Waterfall across the span of various projects.
• Highly experienced in using GAP Analysis techniques to gain a clear understanding of the AS - IS state of the system and additionally derive new user scenarios to understand the potential TO-BE system.
• Participated in extensive JAD sessions with the stakeholders and the project managers by conducting Personal Interviews, Questionnaire, Brainstorming, and Rapid Application Development (RAD) methodology to get a better understanding of client business processes.
• Excellent noledge of Unified Modeling Language (UML) by hands-on expertise in creating Use Case Diagrams, Sequence Diagrams, Activity Diagrams and Class Diagrams.
• Proficient in the use of MS Visio, MS Word, MS PowerPoint, MS Excel as well as MS Project.
• Proficient in Functional, Regression, System Integration (SIT), Acceptance (UAT), Load, Security, Compatibility, and Performance testing of software products.
• Well-versed in Quality Control (QC) measures, and creation of Test Plans, Test Scenarios, Test Cases and Test Scripts.
• Experienced in preparing and documenting the User Acceptance Test (UAT) plan, and successful execution of UAT.
• Extensive experience in Bugs/ Defects Tracking during SIT and UAT, and Post-Production Support.
• Proven track record of creating clear and concise deliverables, dat reflect deep understanding of business needs.
• Highly proactive, self-motivated and dependable with excellent analytical, communication, presentation and technical skills.

TECHNICAL SKILLS

UML Tools: Microsoft Visio.

Test & Defect Management: Quality Centre.

Databases: Oracle, MS Access, SQL Server.

Testing Tools: Win Runner, Load Runner, Quick Test Pro.

SDLC Methodology: Agile, Waterfall.

Languages: XML, UML, HTML.

Operating Systems: Windows NT/98/2000/XP, MS-DOS, UNIX.

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Sr. Business Analyst/ Scrum Master

Responsibilities:

• Gatheird requirements in the form of user stories from onsite as well as offshore product owners/ stakeholders.
• Worked with Business Users to define functional and technical requirements to develop compliance and governance application, which aggregates large data sets for client reference data.
• Analyzed user stories and created narratives including screen mock-ups and wireframes.
• As a scrum master, conducted daily status meetings with the offshore development and testing team.
• Resolved impediments for onsite as well as offshore tech team.
• Provided user storywalk-through to offshore development and testing team.
• Assisted the tech team and design team in clarifying the requirements for each sprint.
• Effectively managed scope-creep for every sprint, and assisted the stakeholders in prioritizing the requirements.
• Educated the stakeholders in identifying the nice-to-has requirements from the critical and essential requirements.
• Prepared project status update decks for weekly meetings with the senior technical management and Business leadership.
• Provided production support, and coordinated with the tech lead to resolve production issues.
• Created test plan for each sprint backlog, and reviewed test scripts, and test conditions created by offshore testing team.
• Utilized noledge of SharePoint and web development to write technical specifications.
• Assisted the users in UAT; provided access and training to Quality Center (QC).
• Provided a demo of the functionalities before each Sprint release.

Environment: SQL 2, MS PowerPoint, MS Access, MS Project, MS Visio, MS Word, MS Excel, MS Outlook, Adobe Flash, MS SharePoint, Windows XP, Quality Center, Load Runner.

Confidential, Richmond, VA

Sr. Business Analyst/ Scrum Master

Responsibilities:

• Partnered with management and business units to define innovative ways to utilize data and related tools to achieve business objectives.
• Coordinated, scheduled and conducted brainstorming sessions in order to document existing process, dat is AS-IS current state analysis.
• Developed requirements documentation inclusive of user stories/ narratives, process flows, data flows, functional requirements document, system specification document, requirement traceability matrix, and mock-ups.
• Provided technical design leadership by conducting detailed design sessions with the tech team and stakeholders.
• Conducted extensive GAP analysis between the processes and recommended standard process for GA.
• Ascertained the level of efforts involved in implementing functional and non-functional requirements, and cascaded dat information to the project manager for potential deviations from the baseline documents.
• Developed UI screen mockups and wireframes and Workflow analysis for Web Based application development.
• Initiated and facilitated the weekly status calls, documented Minutes of meetings, tracked issues/risks, and followed up on open/action items dat were created during the meetings.
• Collaborated with development and testing teams to provide Subject Matter Expertise, ensure dat out of the box functionality is leveraged and to assist in troubleshooting and resolving issues.
• Extensively worked with developers to determine functionality options and associated level of effort and to communicate any tradeoffs between usability and cost to the business units.
• Liaised with tech team to halp drive successful implementation, especially in terms of testing and impact analysis for proposed changes.
• Developed test strategy and testing plan to review the developed code for completeness and alignment with user stories and acceptance criteria.
• Participated in the development and planning of the User Acceptance Testing activities, including test plans, test cases and test scripts.

Environment: MS SharePoint, Windows XP, MS Word, MS Excel, Microsoft Visio 2007/03,MS Outlook.

Confidential, San Ramon, CA

Business Analyst

Responsibilities:

• Facilitated, managed and conducted Proof of Concept (POC) with the initial vendor selection by preparing the required documentation and halping the vendors understand Confidential ’s succession management process, and setting expectations on the turnaround timeline for each vendor.
• Worked on HR data security requirements like Single Sign on (SSO) with the tech team to protect the HR data in accordance with privacy laws and data sensitivity regulations.
• Created a RACI matrix to enhance the project management and business analysis efforts, and streamline the recognition of roles and responsibilities of the entire project team, including the stakeholders, and sponsors, etc.
• Interacted with stakeholders on a weekly basis to gather, and document requirements using JAD sessions, one-on-one interviews, and brainstorming sessions.
• Assisted the stakeholders in prioritizing the requirements and facilitated the allocation of requirements into future sprints.
• Documented functional and non-functional requirements in the form of Use Cases and Use Case diagram using the UML Methodology.
• Created Business Requirements Document to document the overall high-level requirements for the entire project.
• Created wireframes and prototype with the halp of UI team to halp the stakeholders visualize the requirements.
• Collaborated with the stakeholders for sign-off on the requirements on a strict timeline for every sprint.
• Closely interacted with the design and build team to understand application functionality feasibility, and provided walkthrough of navigational flow and UI requirements.
• Conducted daily scrum meetings with the tech team to go over the progress of the design and development efforts, and removing any impediments dat the team may foresee.
• Created Test Plan, test scenarios, test cases, and test scripts in HP Quality Center for every sprint.
• Created backward/reverse traceability matrix to ensure dat test scenarios and test cases has a one-to-one mapping to the business objectives and business requirements.
• Conducted daily status meetings with the test team to identify and resolve potential bugs in the test environment during SIT, and functional testing.
• Coordinated, created and conducted software demo for User Acceptance Testing (UAT).

Environment: MS Word, MS Access, MS Excel, MS Visio, SQL, Oracle, Requisite Pro and Clear Case.

Confidential, Los Angeles, CA

Business Analyst

Responsibilities:

• Participated in various meetings/discussions with Product Owner, SME, Lead Business Analyst, and Project Manager, to discuss and consolidate the business requirements.
• Created and Managed Features to ensure dat the business vision and goal is carried down to the Implementation Level by seeding features in to Agile Release Train as per the Release Planning.
• Gatheird, analyzed and proposed the future state standard business process using MS Visio.
• Monitored and managed the project key milestones by updating and tracking project timelines in MS Project.
• Analyzed, defined, documented and communicated business requirements to technical architects, developers by interacting with the end users to meet business needs.
• Assisted product owners prioritize the Product Backlog and perform Product Backlog Grooming, and authored User Stories and narratives.
• Facilitated the sprint plan, daily scrum meeting & retrospective meetings in each sprint cycle and removed Impediments.
• Attended Sprint review meetings with product owners and stakeholders, and provided User Story Walkthroughs for each sprint.
• Tracked the performance and progress of each sprint cycle with burn down chart and identified burn down velocity.
• Designed process flow diagrams reflecting current and proposedbusinessprocesses and its functionalities.
• Created component and sequence and process flow diagrams using Unified Modeling Language (UML).
• Extensively used SharePoint as a common repository for all project related key documents, and analyzed and updated noledge base for data accuracy.
• Coordinated the execution of Unit Testing, System Integration Testing (SIT), Performance & Service level testing and User Acceptance Testing (UAT).
• Regularly interacted with the Testing team for successful execution of Test Plans, Test Data, Test Cases, and resolved issues upon detection of bugs and documented the Test Metrics.
• Provided Post-Production support to the stakeholders including bug fixes and training.

Environment: Scrum, UNIX Agile, MS Project, Visio, UML, SharePoint 2013, Asp.net, C#, Oracle.

Confidential, Sacramento, CA

Business Analyst

Responsibilities:

• Conducted meetings/interviews and JAD sessions with Confidential Investment Committee, Investment Staff including Risk Management Consultants and General Pension Consultants to collect high-level business and system requirements.
• Closely worked with the Subject Matter Experts (SMEs) to understand and document the key drawbacks in the current risk management system.
• Mapped the current state of risk management system using MS Visio.
• Created Business Requirements Document (BRD) for functional and non-functional requirements.
• Documented Business Process Flow using Unified Modeling Language dat is Activity Diagram, Entity-Relationship Diagram, Sequence Diagram, etc.
• Created Mock-ups and Wireframes for GUI requirements during the requirements gathering process.
• Developed Use-Cases and created Use-Case Diagrams to identify and define the functional requirements.
• Assisted the stakeholders in prioritizing the business requirements, and swiftly provided cost-benefit analysis on nice-to-has requirements.
• Provided complete walkthrough of requirements to the Design team, Implementation team, and Database team.
• Spearheaded the weekly status meetings with the key stakeholders, and monthly status meetings with the senior management to provide updates on milestones, impediments, budget & timeline, etc.
• Streamlined the process of Change Request by putting the formal change request management plan into action, and authored the change request form templates.
• Wrote Test plan, Test cases, and Test scripts for System Integration Test, and Regression Test.
• Prepared and monitored the Defects tracker during SIT.
• Assisted the stakeholders during User Acceptance Testing (UAT) by providing the UAT test cases and test scripts.
• Created Training Manual for the enhanced Risk Management System for the end-users/ stakeholders.

Environment: Oracle 11g, MS Word, MS Excel, MS PowerPoint, MS Access, MS Projects, MS Visio, Adobe Flash, MS SharePoint.