SUMMARY:

• Transformational leader, guiding clients at all levels of the enterprise to achieve agility & delivery excellence.
• Enterprise Architecture and delivery leadership in high - tech, telecom, retail, travel, health and public service domains.
• Broad experience leading dedicated, matrixed, on, near and offshore teams.
• Enterprise, Portfolio, Program and Team level Agile coach/delivery leader - SAFe 5.x Program Consultant

TECHNICAL SKILLS:

Operating Systems: MS Windows, Unix, Linux

Commercial Software: Jira, Rally, Extreme Planner, Microsoft TFS, MS Project, MS Office, Middleware Platforms, API Management Systems, Rational Suite, SOA Test, SoapUI, Postman, Swagger, ERP & CRM Systems, Telecom OSS/BSS Systems

Methodologies & Standards: CMM/CMMi, Rational Unified Process (RUP), Agile (SAFe, Scrum, XP & Kanban)

certifications and training: Scaled Agile Academy SAFe 5.x Program Consultant Accenture Value Driven Program and Service Management, Accenture Advanced Technical Architecture, Rational University, Analyst Studio and Rational Unified Process, WebMethods SOA Masters, Telecordia’s Fundamentals of Telecommunications, US West Service Order Processor Training (SOPAD, SOLAR, RSOLAR) Air Force Quality Management (TQM), Airman Leadership & Train the Trainer courses, AFIC/NSA, Computer and Information Security (CP202), USAF Satellite Communications System Journeyman and Craftsman.

PROFESSIONAL EXPERIENCE:

Confidential

Consulting & Systems Integration Engagement Manager

Responsibilities:

• Training, Coaching and mentorship to client and consulting executives on agile delivery engagements.
• Lead Agile coach for large scale (600+ consultant) network technology delivery program.
• Led SAFe agile training and certification program, providing SAFe Agilist, Practitioner, and Scrum Master certification for 200+ consultants in the first 6 months.
• Led agile coaching team to support transition of 6 Agile Release Trains to an outsourced delivery model. Established Agile Knowledge Academy, Scrum Master and Architecture Communities of Practice, Lean Agile Center of Excellence and vendor Value Management Office for launching trains / teams and managing delivery outcomes.

Confidential

Business & Integration Architecture Senior Manager

Responsibilities:

• North American Agile Practice Operations Lead - Developed Accenture’s agile transformation approach and led integration of SolutionsIQ’s methodologies post acquisition. Helped grow practice to > $55 million in annual revenue.
• Enterprise Agile Coach for large health and public service clients.
• Trust based sales and support for new business proposals.
• Client contracting and financial management, team mobilization and staffing.
• Coach/mentor enterprise architects, business owners and the product & portfolio management team through their agile transformation. Launching multiple Agile Release Trains and Solution Trains.
• Agile Program/Team Coach for large US based bank
• Led Agile transformation program for commercial card servicing digital platform group.
• Provided training, coaching and mentorship to 150+ team members transitioning to Agile methodologies.
• Led bank to develop a roadmap for DevOps enablement and define the DevOps pipeline -- Putting in place automated builds, automated testing and build validation for the first time.
• Client financial management staffing and scope management.
• Cisco Systems. Data Integration and SOA Architect.
• Defined governance, dev ops processes and data quality program around data integration effort built on Cisco Information Server, Layer 7 and Mashery API management platforms.

Confidential

Consultant

Responsibilities:

• Coinstar, ESB Program Manager. Lead small development teams to deliver SOA solutions to the enterprise. Integrate between SAP modules and legacy systems. Designed and implemented KANBAN based lean agile SDLC.
• Travelport, Common Services Program and Project Manager. Manage on/off-shore agile teams (Scrum) delivering travel industry integration solutions on IBM Websphere (including Message Broker) and JBOSS platforms.
• Cisco Products Division, Cloud Services Program/Test Manager: Built Agile web services test team to support validation of RESTful and SOAP based Services. Cleared 6-month test backlog in 6 weeks utilizing agile development methods, test automation and implementation of Rally software to manage Agile Sprints.

Confidential

Principal Consultant

Responsibilities:

• BioMerieux USA, Project Manager: Consulting to CEO of BioMerieux, North America. Rescue project for a recalled medical device software system. Turned project around in 5 weeks: reestablishing scope, risk mitigation strategy and Verification/Validation schedules leading to successful reintroduction of the product into the market.
• T-Mobile International: Strategic assessment of software delivery capabilities (CMMI) in European markets.
• LSC UK Government, Consortium Test Manager: Developed test strategy and led program assurance efforts for large-scale public web portal and call center initiative for Learning and Skills Council. Worked wif development and test teams located through out the UK and India. Solely responsible for program assurance activities for all work streams on this > £100 million program.

Confidential

Project Manager Consultant

Responsibilities:

• Boost Mobile, CDMA Handset Validation Manager: Designed User Acceptance Test (UAT) strategy for back office and handset testing in support of initial nationwide prepaid CDMA rollout. Identified and drove to closure numerous potentially schedule impacting billing system, provisioning and hand set issues—allowing product to launch on time and deliver key functionality to assure product’s success. Led 15-person user acceptance test team through design, execution, and defect resolution efforts. Included validation of 3rd party value added services.

Confidential

Program Manager Senior Consultant

Responsibilities:

• Grew account from 7 member Proof of Concept team to 80+ Consultants (Project Managers, Architects, Business Analyst, Software Engineers, Test Automation Developers, and Manual Testers) performing software development activities in geographically separate locations including offshore.
• Planned, managed and led full lifecycle development for multiple SOA, B2B, test automation, and Web service integration projects. Teams comprised of client’s FTE, consultants, contractors, sub-contractors and 3rd party professional service resources.
• Planned and defined release schedules for business functionality based on available delivery capacity, value of business initiatives and billing system release schedules. Managed 3 concurrent releases wif a major release successfully deployed every 90 days in concurrence wif billing vendor releases.
• Built teams utilizing iterative development methods (RUP) to deliver B2B solutions on extreme timelines.
• Provided coaching and mentorship to development managers, team leaders, and project managers on best practices of software development, SOA, and technical project management.
• Interfaced wif the IT-PMO to establish key project controls, verification & validation, risk mitigation, and scope containment strategies.
• Implemented business value based status reporting. Defined escalation, change management, defect resolution and configuration management processes for the program.
• Performed day-to-day project management activities including status tracking and reporting, scope containment, release planning, issues resolution, and risk identification/mitigation.

Confidential

Consultant

Responsibilities:

• Utilized Rational Unified Process Methodologies to elicit, analyze, document requirements and test specifications for a large scale Telephony Billing System.
• Specified requirements for Client’s Enterprise Reporting portal, OLAP data stores, and data warehouse.
• Defined and implemented Requirements Management Plan for large ($100M+) cable billing system project, including configuration and deployment of IBM’s Rational RequisitePro.
• Defined Software Requirements Specification (SRS) Template, Vision Template, requirement quality standards, program metrics, and interfaces to external organizations including offshore development.
• Developed requirements training material and provided training to Business Analysts and Senior Managers on requirement templates, processes, and Rational RequisitePro.

Confidential

Project Manager Senior Consultant

Responsibilities:

• Managed EAI projects, ($35M+) including, ACSR, ICOMS, LNIE, and Media Vantage systems integration. Led internal R&D and offshore product enhancement projects. (AT&T Broadband and MediaOne).
• Led project teams though all phases of the SDLC to deliver on time and budget.
• Designed defect resolution and engineering change order processes. Led engineering team to troubleshoot and resolve software defects.
• Built and managed product support organization and participated in defining and planning future product releases.
• Established and Managed software halp desk and led transition to client’s long-term offshore support organization.
• Planned and executed multiple market, nationwide, roll-out of EAI solution and led transition to client’s call center and offshore software support organization (AT&T Broadband and MediaOne).
• Led RFI/RFP response efforts, negotiated statements of work, engagement contracts, and software license agreements. Produced project plans, budgets, status as well as Profit and Loss (P&L) reports.
• Designed and implemented iterative software development lifecycle improving quality, reducing development timelines by 40-60%, and internal cost by 10-20%.

Confidential

Senior IT Manager

Responsibilities:

• Served as Director of IT for a start up Competitive Local Exchange Carrier.
• Analyzed complex business needs presented by IT customers and delivered solutions, including COTS applications, custom software, network changes, and telecommunications services.
• Acted as primary interface between IT staff and domain noledge holders; interviewed subject matter experts and reviewed call center methods and procedures (M&P) to produce application specific requirements.
• Researched, evaluated, procured, and implemented best of breed OSS in support of local and long distance telephony service, high-speed data (ADSL), and video products (Digital Cable and PPV/IPPV).
• Saved over $3 million dollars on OSS through diligent vendor management and license negotiations.
• Led 3rd party validation testing and end user acceptance testing for OSS deployments.
• Supervised all IT operations and staff, including OSS support and MIS departments, wif accountability to Senior Leadership for timely technical solutions and economical management of department resources.

Confidential

MTS / Lead Analyst

Responsibilities:

• Elicited detailed business/system requirements from product management, interconnection agreements, process specialists, subject matter experts, methods and procedures, and FCC/PUC legal decisions.
• Designed end-to-end solutions for ordering (pre-order and order), provisioning, repairing, billing (ICABS and CRIS systems), and servicing telecommunication products.
• Supported legal teams working telecom act of 1996 issues including section 271 filings; provided technical leadership to wholesale clients and IT developers from concept exploration to final user acceptance.
• Negotiated UNE access and ordering capabilities wif CLEC OSS experts, State PUCs, and opposing counsel.
• Earned 1998 US West-IT Presidents Club Award.

Confidential

Responsibilities:

• Served as Shift Supervisor and Lead Technician/Trainer. Managed day-to-day operations, supervised scheduled maintenance, and led tiger teams to solve complex communications equipment failures.
• Set up Automated Data Processing Equipment Management and Information/Computer Security Programs.
• Established ADPE, COMPSEC and TRANSEC program directives, procedures, and accountability. Cited for exceptional program management four years in a row.
• Awarded USAF commendation Medal.

Confidential

Mortar man / Recruiter

Responsibilities:

• Graduated in the top 5% of the class at US Marine Corps Recruiter School.
• Achieved or exceeded recruiting goals for every month of tour of duty.