SUMMARY

• Having total 9.5 years of relevant experience in Scrum Team, Project and Program Management, Business analysis, Team building and Process Enhancement with reputed organizations
• Having 6.5 years of experience as a Scrum master & Project Management experience and 3 years in Business Analyst in leading multiple Agile teams and on tools like JIRA, Rally, Confluence, Service Now, iObeya, Domo, Remedy, demand management portal, flow diagrams, OBD, IVR
• Managed an ever - changing, cross-functional, multiple teams and met account needs through cross-training and creative hiring practices including off-shore, near-shore, and remote workers
• Successfully delivered multiple projects, on-time/on-budget by leading cross-functional teams as Scrum Master, Project and Program Manager for Payments, Telecom, Digital and Implementation programs
• Successful implementation and adoption of SAFe framework

TECHNICAL SKILLS

• Agile metrics- burndown, burnup, velocity, capacity, defects
• Facilitate scrum ceremonies which includes product backlog refinement, DSU, iteration demo/ review, iteration retrospective, iteration planning
• Expert understanding of PI planning process, adoption of SAFe, coaching teh team
• Expert understanding of story points estimation using planning poker, t-shirt size
• Collaboration with development team, PO, PM, RTE
• Business Analysis, Requirements Gathering, Requirements Documentation in Jira
• Release Planning and implementation, Service Now CR creation
• Working noledge in JIRA, Rally, Confluence, Service Now, iObeya tools
• Proficient in Microsoft Office (Visio, Word, Excel, Outlook, PowerPoint)
• SWOT analysis, MoSCWo analysis, NFRs analysis

PROFESSIONAL EXPERIENCE

Confidential

Senior Technical Program Manager

Responsibilities:

• Responsible for planning, execution, and delivery from inception to completion of Projects with 3 scrum teams
• Negotiate features and associated priority and help teh team and their customers reach consensus
• Build and maintain integrated project schedules dat account for internal/external dependencies, numerous constraints, and adequately factor in contingency for unplanned delays
• Proactively manage teh end-to-end delivery of engineering work, reporting out progress, ensuring dependencies are covered, overseeing teh gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery
• Manage project communications, and may be teh first point of contact for teh team, Run TEMPeffective scrum ceremonies, Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations
• Own project communications and ensure teh right information about teh status of a project is delivered to teh right audience at teh right time
• Coaching teh team on PI planning process, SAFe framework, program board, team board, use of dependency / risk card, story points estimation, vote of confidence, PI objectives
• Co-ordinate with dependent applications, shared services (Non prod support teams, DevOps, Infosec, etc) for any support / issue resolution
• Collaborating with support teams / release management for any queries, handover to support for any new software release

Confidential

SAFe Scrum Master

Responsibilities:

• Participation in PI planning, facilitating breakout sessions for respective teams, creating draft plan and final plan of 5 iterations, Re-presenting draft plan, final plan, raising any potential risks / dependencies
• Conducting / facilitating Daily standup, Iteration Planning, Backlog refinement, Iteration Review / Demo and Iteration retrospective meetings
• Participation in Scrum of Scrum, ART sync, raising potential issues with RTE / other Scrum Masters
• Track and remove internal and external impediments for teh scrum team
• Track teh PI objectives, features, user stories based on Definition of Ready, Definition of Done and Acceptance criteria
• Follow-up / Co-ordinate with PO, Architects, BA, SA for any need from Scrum team
• Tracking of Jira of all user stories, spikes, bugs in teh iteration, tracking of Burndown Chart, Sprint report, Velocity chart, Ensuring team members updating Jira on daily basis

Confidential

Scrum Master, Business Analyst

Responsibilities:

• Facilitate Daily scrum, Sprint Planning, Backlog grooming, Sprint Review / Demo and Sprint retrospective meetings
• Track and remove internal and external impediments for teh scrum team
• Facilitate teh Grooming sessions with product owner, to build healthy product backlog
• Coaching teh team on Agile principals and processes
• Facilitate and plan for Go-live activities, release planning
• Track teh user stories based on Definition of Ready, Definition of Done and Acceptance criteria
• Analyze client’s business requirements and processes through document analysis, interviews, workshops, workflow analysis, UML diagrams
• Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify teh client’s needs are met
• Communicate client’s business requirements by constructing easy-to-understand data and process models
• Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications
• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications

Confidential

Business Analyst

Responsibilities:

• Define, plan, coordinate and obtain information requirements to support and launch new products and software releases
• Use systematic techniques for specifying requirements - like use-case scenarios, process modeling, and data-flow diagramming
• Coordinate with multiple resources efficiently and TEMPeffectively throughout teh development lifecycle so as to ensure dat teh projects are completed on time, meet requirements, are implemented accurately and teh full impact is understood by teh business owner
• Interface with internal business users as well as various IT development groups so teh needs can be clearly understood, expectations managed and change initiated
• Act as teh point of contact between teh business units and IT
• Perform analysis for business applications
• Develop and implement plans to suite business plans and objectives

Confidential

Business Analyst

Responsibilities:

• Worked as Business Analyst and Project Manager for telco accounts such as Vodafone, Airtel, Idea, Aircel
• Onsite Consultant for Telecom functional Solution for revenue generation for Data, UNR, VAS such as 121 USSD, CRBT, Name Tunes, Contest, Star Talk
• Product configuration, UAT and delivery within teh time line.
• Platforms worked on - 121 USSD, IVR, OBD, Campaign management for Outbound Dialing (OBD)
• Coordinated with various other Solution teams of different organization to provide end to end Solution
• Provided strategic business process redesign consulting for teh company to adapt themselves to new channel of selling products
• Engage client to gather software requirements/business rules, and ensure alignment with development teams
• Identify and reconcile errors in client data to ensure accurate business requirements.