SUMMARY:

• Ethical, influential, impactful People Leader with a passion for designing and implementing human resource initiatives. Builds and retains high - performing teams in matrixed or entrepreneurial environments. Creative problem solver dat partners with leaders to positively impact productivity, profitability, and overcome challenges. Transforms strategy into operational goals and TEMPeffectively leads people through change to balance company growth, needs of teh people, and mission of teh business.
• Executive Management ◊ People Operations ◊ Human Capital Initiatives ◊ Culture Modeling ◊ Talent Acquisition ◊ Budget Management ◊ Change Management ◊ Process Improvement ◊ System/Vendor Conversions ◊ Program Development ◊ Leadership Development ◊ Remote Workforce ◊ Performance Management ◊ People Relations & Engagement ◊ Succession Planning ◊ Payroll & Benefits ◊ Regulatory Compliance ◊ Employment Law ◊ Risk Mitigation ◊ Worker’s Comp ◊ OSHA ◊ Mergers & Acquisitions

PROFESSIONAL SUMMARY:

Director, Human Resources - Client Consultant

Confidential

Responsibilities:

• Re-build project in Maritime Industry; Responsible for all programs and improvement plans
• Aligning SOP for publicly traded company; composed SOX narratives; instituting HR SOX regulation
• Ensure compliance of State & Federal Guidelines: ERISA, ADA, FLSA, OSHA, FMLA, EEOC, WC
• Navigate CARES Act, EPSLA, EFMLA, FFCRA, continuity plans, SOP in response to COVID-19
• Improved new hire process reducing from 4 weeks to 3 days for pre-hire results
• Adjusting Payroll process for commission and bonus submissions; increasing efficiency & reducing errors
• Built and implemented risk mitigation and OSHA Safety & Compliance Program for 69+ locations
• Converted HR systems from HRIS Alliance to HCM Paylocity; manage business requirements
• Working with CTO and dept to integrate careers page and HR noledge base w/centralized Sharepoint
• Established business requirements, rules, and policies ensuring streamline functionality between Depts.
• Managed implementation of Zendesk ticketing system to increase efficiency and response times
• Migrated HSA Administrators from Anthem to Adminamerica consolidating FSA/HSA admins
• Utilizing UKG Pro for time & attendance, PTO and employee requests and approvals
• Use Visio to design and edit organizational charts, swim lanes, process modeling, flow diagrams
• Review M/D/V benefits plans, claims expense and experience review for premium adjustments
• Manage Open Enrollment process; verified/approved enrollment guides, profiles, schedules
• Formulating Corporate Wellness Program to add health accountability and reduce premiums
• Moved employee A/R account process to Accounting for monthly reconciliation
• Manage WC Insurance, claims process, audits including OH BWC; Review WC Experience and Loss Runs
• Work with attorneys on any pending lawsuits or workers compensation mediation/arbitration
• Liaison with Accounting and Finance for payroll reconciliations, internal audits and account funding mgmt
• 401k Administrator with Transamerica; Cleaned-up 401k errors; Audit plan; QNEC’s, lost earning calcs.
• Ensure file feeds, 401k auto-enrollments, distributions, loans are scrubbed; Converted to TA, lifted black-out early
• Instituting Asset Management & Cyber Security policy; Updating employee handbook; P&P
• Establishing performance review program for annual review process and merit increases

Senior Director, Human Resources & Business Operations

Confidential

Responsibilities:

• Company build and expansion opportunity in Federal IT and Healthcare industries; Groundwork/Foundational
• Collaborated with Executives to design and implement company-wide and departmental initiatives
• Expanded teh business from 21 states to 41 states & DC; established all rights to do business
• Performed SWOT, talent & process gap analyses, vendor analysis, and 3rd party analysis
• Consulted and trained on regulatory compliance such as OFCCP, FLSA, EEOC, TJC, HIPAA, ADA, ERISA, VEVRAA
• Counseled HR Director on legal and sensitive employee issues; advised actions for resolution
• Slashed monthly operational expense by 12%; $1.5M annual budget management
• Increased production by 14% with automation and leaning out manual and wasteful process
• Analyzed P&L, margins, cash flow, income statements; recommended efficiency measures
• Configured Kronos HRIS modules to automate paper processes and migrated to cloud-based systems
• Organized word press coded Knowledge base and table of contents for smooth flow between modules
• Developed LMS d Confidential configuration for annual compliance s, tracking and reporting methods
• Established client implementation process, integrated to Billing/Payroll/HR workstreams
• Installed remote workforce infrastructure in new corporate location; VoIP phones, conduit, firewall
• Developed compensation strategy; promotion criteria; Team structures, requirements, duties, JD’s
• Instituted company standard operating procedures & policies and streamlined processes/workflows
• Implemented escalated discipline process and manager accountability policies with HR Director
• Standardized Leave of Absence policies and procedures for requests; Modernized PTO policy
• Created 30, 60 & 90-day orientation and career-pathed Programs
• Established 360 Performance Review program to allow for transparent and open communication
• Designed/Implemented Teh Joint Commission HCSS Accredited Program from ground-up
• Compressed onboarding processes to 3-5 business days; accelerated billable hours by 10 days
• Decreased annual costs of background checks & drug screens by 36%
• Developed metrics-driven accountability benchmarks to monitor performance
• Converted 401k from Voya to Human Interest/LT Trust; decreased EE/ER fees by 20%; Plan Administrator
• Performed quarterly Workers Comp audits for variable rate plan; adjusted as needed
• Managed Open Enrollment process and communications, evaluated monthly enrollments, reviewed invoices

Practice Manager, Human Resource Operations

Confidential

Responsibilities:

• Impact and turn-around opportunity in pediatric Dental industry; Culture shift/Engagement/Teambuilding
• Formed relationships at all levels to facilitate change processes & improve bottom line initiatives
• Installed tactics for enhanced talent management and recruiting to retain reducing attrition rate
• Improved A/R balance reducing 45% of past due balances and eliminating billing bottlenecks
• Executed Net Promoter (NPS) improvement plans and online review camp Confidential ns boosting scores
• Enhanced employee morale by way of setting examples, open door policy and transparent communication
• Increased google reviews by 1.8 stars from 1.5 to 3.3 stars in 90 days
• Increased Net Promoter Score (NPS) by 24 points from 33 to 57 in 8-month tenure
• Organized Confidential t/parent appreciation activities to increase satisfaction and referral sources
• Controlled labor, budgeting, facilities & equipment maintenance, vendors, invoicing, scheduling
• Reviewed payroll, approved timesheets, PTO requests, schedule needs, monitored performance
• Utilized Taleo for recruiting and personnel file management; used Kronos for time & labor/payroll
• Point of escalation for personnel challenges, conflict resolution, customer service mediation
• Coached employees in teh moment, gave constructive feedback, encouraged positive reinforcement
• Facilitated skills advancement with cross- and skills for fast-paced environments
• Coached employees on how to handle difficult Confidential t situations; facilitated resolutions
• Managed OSHA Program for two locations and first point of escalation for corrective actions
• Passed/managed OSHA audits obtaining 92% or higher score to maintain compliance
• Monitored Workers Comp claims and worked with legal on information or mediation requests
• Worked commercial/state insurance for eligibility, frequency of coverage, Confidential t billing

Confidential

Responsibilities:

• Talent Partner for Commercial Sales, Consulting, Health Information Management, Oncology D Confidential Management, Clinical Documentation Improvement, Strategic Source, Coding Management, Mergers & Acquisitions
• Incorporated new business into existing business process to create cohesiveness with acquisitions
• Built remote/onsite Executive TA Team using objective, budget and timeline parameters
• Defined accountabilities, expectations; workstreams; established TA metrics with business units
• Created KPI’s and monitored performance; Created/managed change action plans and integrations
• Erected Diversity & Inclusion Recruitment Program; Team AAP/OFCCP compliance officer
• Accelerated hiring and onboarding processes by 7 days increasing billable hour allowance
• Reduced time-to-fill by 2 to 4 weeks for strategic source and hard-to-fill positions
• Recommended policies, procedures, and actions to help meet business objectives
• Conducted Annual performance reviews, monitored improvement plans, exit interviews
• Analyzed LOB attrition rates; developed retention strategy and employee engagement plans
• Spearheaded lean process improvement projects to increase production & eliminate functional gaps
• Migrated ATS systems processes from CATZ to iCIMS; trained teams on system functionality and workflows
• Utilized Ultimate software for employee and time management, PTO requests and document repository
• Trained monthly on new diversity initiatives, compliance best practices, and process updates
• Monitored policy and change processes to ensure EEOC, OFCCP, VEVRAA compliance
• Assisted employees with benefits enrollment, portal access, HSA/FSA plans & payroll updates

Senior Executive Healthcare Recruiter

Confidential

Responsibilities:

• National business development & recruitment of In Confidential t Healthcare & Finance Executives
• C-suite relationship holder and negotiator; worked with legal to finalize contracts and obtain signatures