Business Analyst Resume Profile

TECHNOLOGIES/SKILLS

Windows-XP and 7 MS/Office Word, Excel, PowerPoint, Visio MS Project Unix PL/ SQL Mainframe MVS, JCL, Scheduling and TMS software CIS Document Design, Creation, Production, Archival SharePoint Change point Software Planner Business and Systems Analysis Mail Efficiency and Hygiene Mailstream, Code1 Production Printing Requirements Documentation SDLC StreamWeaver DOC1/Message1 CNTL-M

EXPERIENCE

Technical

Provided in-depth troubleshooting expertise for document composition applications on Windows, UNIX and mainframe platforms
Organized and executed hardware and software product trials at customer sites
Designed, developed and implemented demonstration software to be used by sales teams
Provided level-one support of complex print transformation and resource management software nationwide

Communications

Co-authored the process for business analysis and solution documentation in support of new application development
Consulted with product design and support teams to drive technical issues to resolutions for customers
Prepared and delivered technical and marketing presentations to broad audience, from technical to C-Suite
Served as customer satisfaction specialist to favorably resolve issues in 'at-risk' accounts

Project Management

Successfully managed and delivered OS training to 16 district offices in the Confidential
Managed contractors and internal resources for high-value document composition projects
Managed high-visibility document projects, frequently functioning as architect, PM, business analyst and developer.

Leadership

Trained and mentored other consultants within the company and participated in peer reviews of solutions proposed by other architects and consultants
Served on cross-functional process improvement teams to develop training curriculum in support of 'one-face-to-the-customer' initiative
Managed team of 12 operations and support personnel in mainframe IT installation
Served on team to develop technical content for a conference of 200 technical systems analysts

Analysis

Performed research and analysis of new and existing systems defects and engaging the appropriate resources for defect resolution.
Collaborated with multiple layers within client organization and internal staff to develop detailed business requirements documents
Provided research and buisiness analytics to ensure compliance with regulatory agencies

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