CRM Business Analyst/Scrum Master Resume

PROFILE:

Experienced CRM Business Analyst/Scrum Master with a proven track record of seamless integration and the keen ability to deliver high quality software, on time and within budget. I focus relentlessly on removing impediments from teams and delivering customer - centric products and features

SKILL:

Business Analysis

Process Re: engineering

Agile development & best practices

Agile frameworks: Scrum, Kanban

JIRA, DevOps

MS Suite, Visio, Dynamics 365

User stories, BRD, FRD, DRD, HLD, continuous integration, automated testing

WORK EXPERIENCE:

Confidential

CRM Business Analyst/Scrum Master

Responsibilities:

Developed an overall con guration approach for the company through transitioning from legacy solution (SharpSpring) to implementation of D365
Added work ow rules, time - triggered work ows, email templates resulting in the e ective web to lead communication with customers
Con gured custom dashboards, forms, elds, views, business process ows, and security models using D365
Developed a more data-driven project management culture by building KPI dashboards for executives around feature development and product life-cycles
Led all sprint planning, sprint reviews, sprint retrospectives, and daily scrums with the development team
Served as the main point of contact to drive e ective communication throughout all project phases reducing costs through streamlined communication

Confidential

CRM Business Analyst

Responsibilities:

Took part in on - site deep dive sessions to identify process improvements to be delivered through custom CRM sales process solutions
Created Visio models to represent current and future state work ows and supporting architecture models
Participated in and supported development pilots during the initial phases of the product
Mapped data dependencies between CRM and Loan Origination Systems
Worked with PO to groom product backlog and identify business priority
Con gured solutions in Microsoft Dynamics 2016 8.1, 8.2 and 9.0 (custom BPFs, entities, elds, users, security roles, imports/exports)

Confidential

Sr. Business Analyst/ Implementation Consultant

Responsibilities:

Responsible for producing gap analysis for implementation of Microsoft Dynamics CRM 2016
Created an Operational Readiness assessment in Visio highlighting possible pain points
Elicited requirements for end-to-end data migration, conversion and data modeling from on prem Server 2008 R2 to Windows Server 2016 Data Center
Facilitated UAT to verify product meets acceptance criteria and provides business value and exceeds stakeholder expectations
Worked with PO to manage and prioritize backlog and ensure requirement clarification

Confidential

Sr. Business Analyst

Responsibilities:

Lead solution discussion and provide innovative ideas and thought leadership
Perform the detailed design of business processes and functional application design
Reviewed and managed backlog and in - progress items to launch a product feature that went live to over 100,000 users
Supported and educated the product owner and product manager, especially on grooming and maintaining the product backlog
Technical acumen to convert plans into real solutions that work

Confidential

Associate Business Analyst

Responsibilities:

Acted as the liaison between product, IT, and sales teams to understand customer demand for new features and prioritize the product roadmap
Updated agile tracking systems to provide transparency on product & sprint backlogs streamlining communication and reducing support requests
Developed team norms and balanced workload for developers, testers and Product Owners

Confidential

Business Analyst

Responsibilities:

Successfully introduced Agile to design and development teams comprising over 40 employees
De ned and managed a well - de ned project management process and championed ongoing process improvement initiatives to implement best practices for Agile Project Management
Automated manual processes and reporting through best practice utilizing out of the box Dynamics solutions when applicable
Assisted in team development while holding teams accountable for their commitments and leveraging organizational resources to improve capacity for project work
Supported the product owner in managing customer expectations for project deliverables and managed internal stakeholder communications

Confidential

Jr. Business Analyst

Responsibilities:

Acted as the liaison between product, IT, and sales teams to understand customer demand for new features and new potential markets to move into
Created feasibility criteria for expanding into a new market and sized that market opportunity
Fostered more open communication between executive stakeholders, engineering, and marketing
Helped develop automatic reporting around key nancial metrics for quarterly public earnings calls for the learning tools line of business

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