PROFESSIONAL SUMMARY:

• Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
• I am a very hard, and smart worker that will provide the customer with the best experience possible.
• I am completely open minded to a fast paced job and will make sure the company receives my absolute best every single day.
• I will go "above and beyond" to resolve the issue in an efficient and timely manner that will meet or surpass the expectations of the company.
• I am also very easy to get along with and will work well in team or solo - orientated projects.
• Customer interface expertise 50 WPM typing speed
• Multi-line phone operation proficiency Professional phone etiquette
• Exceptional workflow management Excellent communication skills
• Marketing savvy Database management
• Strong problem solving aptitude Articulate and well-spoken
• Persuasive speaker Customer service-oriented
• Committed to maintaining data integrity Flexible
• Extensive history with predictive dialers. Accurate and detailed
• Appointment setting Works well under pressure
• Very Proficient in Excel Spreadsheets Critical thinker
• Social media knowledgePleasant demeanor
• Spreadsheet management

WORK HISTORY:

Analyst

Confidential, Atlanta, GA

Responsibilities:

• Answered inbound phone calls from new customers, old customers, dealerships, insurance companies, and financial institutions.
• Managed customer accounts and assisted customers with questions on their contract, title, and payments.
• Assisted customers with website related issues and troubleshooting resolutions.
• Aided customers in a timely and efficient manner that was up to the standards and exceeded the standards of the company s expectations.
• Built relationships with tenured and new co - workers and promptly assisted them with any questions they had to perform their duties in assisting the customers.
• Made outbound phone calls for follow ups with ongoing issues in order to achieve a timely resolution.
• Built long lasting relationships with customers to increase customers satisfaction and continued business with the auto finance company.
• Trained in Lease contractual agreements and assisted customers with newly opened ongoing lease accounts.
• Maintained a thorough knowledge of current promotions, offers, policies, and procedures for retail and lease accounts.
• Recommended certain offers and options for different customers to best suit their lifestyles to allow making their payments and easy and seamless process.
• Consistently maintained one of the best one call resolution ratings in the entire Confidential .

Customer Service Representative

Confidential, Parkway, GA

Responsibilities:

• Engaged with customers in a sincere and friendly manner.
• Built relationships with customers to increase likelihood of repeat business.
• Recommended merchandise to customers based on their needs and preferences.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Responded to customer questions and requests in a prompt and efficient manner.
• Answered inbound calls and provided excellent customer service every single work day.
• Answered inbound and made outbound calls to customers providing extensive information regarding orders, refunds, cancellations, tasks, etc.
• Trained in both the Major Appliance Department and the General Merchandise Department.
• Promoted to Chat - Shopping Cart Customer Service Representative
• Performing excellent in customer service and received 7 excellent ratings from the Customer NPS Agent Survey in one day.
• Have taken 3 chats for the busiest time of the year and performed at a very proficient level.
• Promoted to Windows POC Chat Line of Business to directly assist customers and drive business to the Confidential Stores.
• Promoted to Carpet/ Installation POC Chat Line of Business to assist customers in questions regarding those particular products and services.

Sales Floor/Electronics/Cashier/Guest

Confidential, Barrett Parkway, GA

Responsibilities:

• Engaged with customers in a sincere and friendly manner.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
• Prioritized helping customers over completing other routine tasks in the store.
• Built relationships with customers to increase likelihood of repeat business.
• Greeted customers in a timely fashion while quickly determining their needs.
• Recommended merchandise to customers based on their needs and preferences.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Responded to customer questions and requests in a prompt and efficient manner.
• Contacted other store locations to determine merchandise availability.

Shipping Manager

Confidential, Atlanta, GA

Responsibilities:

• Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips.
• Supplied sales and marketing support to a sales force of 7 sales reps.
• Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
• Researched, proposed and implemented vendor services to decrease costs to organization.
• Frequently used word processing, spreadsheet, database and presentation software.
• Directed guests and routed deliveries and courier services.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Opened and properly distributed incoming mail.
• Greeted numerous visitors, including VIPs, vendors and interview candidates.
• Helped distribute employee notices and mail around the office.

Production Associate

Confidential, Kennesaw, GA

Responsibilities:

• Demonstrated use and care of merchandise.
• Answered questions regarding the store and its merchandise. Greeted customers and ascertained customers' needs.
• Developed positive customer relationships through friendly greetings and excellent service.
• Loaded and unloaded pieces into boxes for shipment.
• Forecasted manpower requirements based on daily workload and company targets.
• Moved freight, stock and other materials to and from storage and production areas and loading docks.
• Adhered to all requirements and regulations for interstate HAZMAT carriers.
• Unloaded cargo from truck with hand trucks and pallet jacks.