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Sr. Business Analyst Resume

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Richmond, VA


  • An accomplished Senior Business Analyst with proven track record of around 8+ years’ experience specializing in IT business analysis, requirements gathering including JAD sessions, focus groups process redesign, process mapping, analytical reporting and documentation.
  • Experience and knowledge of product and services such as Banking & Financial domains.
  • Experienced and fully engaged in Software Development Life Cycle (SDLC) which includes gathering and analyzing business requirements, functional/technical specifications, designing, developing, testing, deploying the applications and providing production support.
  • Extensive review and gap analysis of various proto types developed for critical modules - Transfers, Payments, Accounts, Supports Settings, Login and Self Enrolment and validation of the same in different browsers Safari, Chrome, Fire fox and IE-8 as per the specifications defined in the Functional and Technical Artifacts.
  • Worked extensively in Payments in the Banking Domain within Financial Services.
  • Ability to work in a team as well as independently with minimum supervision.
  • Excellent understanding of EFT system (such as ACH, Fed Wire, BACS, CHIPS, FIX, SMAC, Automated Cash management and Prime Brokerage). Knowledge of Online Banking and the whole Fund Transfer process
  • Quick learner and self-motivated with excellent communication and interpersonal skills.
  • Experience in Testing Methodologies and techniques, Rational Unified Process (RUP), Unified Modeling Language (UML) using modeling tools such as Rational Rose and MS Visio.
  • Proficient in creating Business Requirement Documents (BRD), Functional Specification Documents, Use Case Diagrams (USD), Activity Diagrams, and Sequence Diagrams using MS Visio and Rational Rose.
  • Extensive experience in Requirement’s elicitation techniques - conducting user interviews, document analysis by conducting JAD (Joint Application Development) Sessions with committee of SMEs, business groups, senior management and IT groups.
  • Well versed in project management tools like MS-Project for status reporting and planning.
  • Analytical, methodical and resourceful approach to problem solving, identifying root causes and corrective actions to meet short and long-term business, financial and system requirements.
  • Developed SOAP and REST based requests for communicating with webservices.
  • Extended expertise in business software, creating user interfaces, developing implementation timelines, business planning, requirement specifications, user documentation and architectural system research
  • Skilled in understanding client requirements, developing solutions, preparing work specifications, estimating efforts ensuring delivery of reviewed / executed work requests within timeframes.
  • Understand and clarify complex business integration requirements and produce eloquent and scalable designs utilizing the MuleSoft as integration platform.
  • Exhibits confidence and extensive knowledge of emerging industry practices when solving business problems.
  • Excellent Client Facing Skills & Skilled in gaining Utmost Trust & Providing Reliable Solutions to Problems.
  • Uses qualitative and analytical methods to enhance or develop processes while providing analytical support for new proposals, projects and quality initiatives
  • In-depth knowledge in the Investment Banking Industry, Project Finance, Credit Card Industry, Mortgage Loan Origination, Loan Servicing, Treasury Services ACH, Wire Transfers etc., Brokerage Services, Commercial Banking, Retail Banking, Asset Wealth Management, Liquidity Risk, Cash Management, Capital Market risk and Credit Risk Fundamental
  • Adroit in analyzing information system needs, evaluating end-user requirements, custom designing solutions and troubleshooting applications.


Language: SQL, HTML, XML, Visual Basic Script

Operating Systems: Rational Suite (Requisite Pro, Rose, Clear Quest, Clear Case), MS Visio, MS Project, MS Access, MS Office Suite

Methodologies: Rational Unified Process, Confluence, Agile/Scrum, Waterfall Methodology.

Defect Tracking Tools: Rational Clear Quest, Clear Case, Excel

Requirements Management tools: Requisite Pro, VISIO, and MS Project.

RDBMS: MS Access, SQL Server.

Web Technologies: HTML, SQL.


Confidential, Richmond, VA

Sr. Business Analyst


  • Thoroughly studied the inherent systems to have a clear understanding of the business processes and associated system workflow.
  • Conducted Gap analysis to understand new business model and additional functionalities to be incorporated into the new application.
  • Conducted JAD sessions for better understanding and refining of requirements in coordination with multiple teams.
  • Documented various documents including the Business Requirements Document and the Use Case Specification Documents.
  • The bank used an advanced, automated mortgage underwriting rule-based system for processing and evaluating thousands of data elements for loan underwriting.
  • I was part of the maintenance and enhancement team working on multiple projects simultaneously.
  • Interfaced with stake holders and facilitated communication between the business and the IT department.
  • Prepared use case documents and utilized MS Visio to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.
  • System was created and implemented for both EMEA and ASIA payments processing -SEPA (Single Euro Payments Area) and G3 (Singapore Clearing).
  • Extensively and closely worked with the business owners, conducted formal interviews, live meetings and JAD sessions to identify requirements and functional specifications.
  • Involved in analysing customer and data analytics and providing reports through SQL queries
  • Provided overall project management to multiple projects successfully completing them on-schedule and on-budget.
  • Created use cases on the basis of the high level requirements document and user stories via MS word.
  • Extensively interacted with the Credit Risk managers and Fixed Income support leads to understand the current flows. Major products were tri-party repos and corporate bonds.
  • Assist with business analysis efforts to define the enterprise records management policies
  • Conducted JAD Sessions with SMEs, end users to resolve what data should be shown in the initial phase.
  • Followed the UML based methods using MS Visio to create Use Case, Activity, Sequence, and Collaboration Diagrams.
  • Created Use Case diagrams, activity diagrams, sequence diagrams in MS Visio
  • Walkthrough of all the critical functional modules- - Transfer, Accounts, Payments, Support Settings, e-statements, Login, Self-Enrollment, Bundles to the business partners to reflect all the essential WCAG/ADA, related compliance requirements as defined under the compliance guidelines.
  • Worked on a team environment to finalize use cases to develop functional and detail design specifications of the application.
  • Developed a user acceptance test plan and test case scenarios to guide a select group of key end-users in testing the user interface and functionality of the application.
  • Performed requirements gathering and analysis from the business users of the system and SME's while adhering to SDLC Software Development Life Cycle industry best practices.
  • Used the Agile-scrum methodology for software development.
  • Gathered and documented business BRD, FRD from both formal and informal sessions and validated the needs of the business stakeholders.
  • Interacted with Software development team and Business users as a liaison in helping developers to understand the business requirements, Functional requirements BRD, FRD thereby ensuring the proposed applications complies with the business specifications.
  • Worked with the business users and with different levels of management to identify requirements, use cases and to develop functional specifications using the agile methodology for software development.
  • Participated in and contributed to as-Is and To-Be Process Modeling Sessions, and build process models.
  • Performed Gap Analysis and Impact Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system.
  • Created use case models and activity diagrams using Unified Modeling Language UML notations using Rational Rose.

Confidential- Highland Hills, OH

Business System Analyst


  • Created user stories that included acceptance criteria, user flows, wireframes or screen mock-ups, and videos to ease development and QA team and that reduced time significantly
  • Review user stories and prioritizing the backlogs. Plan sprints and resources, release planning and backlog refinement.
  • Used Affinity Maps to stimulate creative solution in the discovery sessions.
  • Responsible for collecting and managing the business requirements, along with business process, and developed the Business Requirement Documents (BRD).
  • Identified system requirements, design and configuration set-up.
  • Developed Functional Requirement Specifications (FRS).
  • The project was to develop a Real Time Payments (RTP) transfer from Confidential Bank to any bank in the world and vice versa. The first phase of the project was just to receive payments from any bank in the world. The second phase will be to send payment to any other bank for Confidential Bank customers.
  • Developed requirement reports for day-to-day Retail Banking needs for Opening Account, Online Banking.
  • Experienced in Database Testing by developing and executing SQL queries to interact with databases.
  • Transforming Bank’s Legacy payments processing engine into an Industry standard payment processing system.
  • Mapping the Payments engine with Confidential ’s High-performance Banking for Payments.
  • Implementation is for the following payment schemes - SEPA Direct Debit and SEPA credit transfer.
  • Helped the client for the transformation from the banks legacy payments processing engine with the Global Pay plus (GPP) engine.
  • Participated in Capacity Planning & developed Iteration & Release plan.
  • Maintained Requirement Traceability Matrix RTM for requirement, design and test validations
  • Coordinated with offshore development lead and Platform manager in requirement clarification for development team
  • Developed deep understanding of business products and process
  • Involved in system validation during UAT phase, along with Business line users to make sure that application meets the intended requirements.
  • Design Flow diagrams Use cases and project work flow.
  • Responsible for getting the user stories signed - off by providing end-to-end walkthrough to the Stakeholders.
  • Prepared Mock diagrams using developer tools and process flow diagrams using MS Visio.
  • Conducting daily Standup meeting and preparing Minutes of the meetings.
  • Assist with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
  • Involved in writing user stories, reviewing user stories.
  • Involved in BA testing/User Acceptance Testing to see if the functionality matches the user requirements and the corresponding defects are tracked for remediation.

Confidential - New York, NY

Business Analyst


  • Worked with enterprise architects to create the “to-be” workflow.
  • Experience in developing Test Plan and Test Cases as per the business process requirements to match the functionality
  • Understood and interpreting requirement specifications and Mapping Business Process using BPM.
  • Operating SWIFT messaging service for financial messages, such as letters of credits, payments, and securities transactions, between member banks worldwide.
  • Has deep Functional experience in various Payments processing systems including Fundtech GPP and Banks Legacy systems.
  • Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Dataflow Diagrams in MS Visio.
  • Gathered data and prepared forecasts and budgets for different regional locations using Excel.
  • Analyzed user stories and separate them into high level and low level and prepared product backlog working with product owner and other SME as well as prioritized user stories and assigned to different sprints.
  • Translate stakeholder requirements into deliverables such as functional specifications, use cases, user stories, workflow/process diagrams, data flow/data model diagrams.
  • Responsible for creating the User stories with acceptance criteria for the entire feature list.
  • Advise product owners, scrum masters and teams to improve their ability to create good product backlogs.
  • Used Rational Quality Manager to develop test plans, develop test cases, run tests and report status.
  • Reviewed Design Documents, Requirements Analysis Specifications with Project Lead, Business Owners and the Technical Lead. This module included Online Bill Payments, Transfers, Online Bank Statements Check Images, email Wireless Alert
  • Extensive work experience in Payments domain. Worked on Faster Payments BACS, CHAPS, EDIFACT, SEPA Direct Debit and SEPA Credit Transfer. Extensive work experience on SWIFT 1,2,9 & SEPA messaging formats (ISO2022).
  • Developed wireframes, site maps and content inventories.
  • Involved understanding the current business process, defining scope of the project along with position statement.
  • Met with users and stakeholders to understand the problem domain, gathered customer requirements through surveys, interviews (group and one-on-one) along with JAD sessions.
  • Played subject matter expert (SME) for Remittances & Payments department, Wealth Management, Treasury, Trade Finance, branch & retail banking.
  • Provided overall project management to multiple projects successfully completing them on-schedule and on-budget.
  • Had JAD sessions with cross functional teams to understand business process flows and functional interdependencies
  • Part of the requirements team and have written User Stories and Product Backlog lists.
  • Designed and customized data models for Data warehouse supporting data from multiple sources
  • Administered and coordinated the monthly release cycles

Confidential, Dallas, TX

Business Analyst


  • Responsible for modeling requirements using UML diagrams such as Use cases, Activity diagrams in MS Visio tool.
  • Experience in translating client requirements into different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams.
  • Experience working on projects with blended Waterfall and Agile environments.
  • Extensive experience in producing documents like Business Requirements Documents (BRD), Functional Requirement Specifications (FRS), Software Requirement Specifications (SRS).
  • Conducted interviews with various business users to collect requirement and business process information using MS Visio, Requisite pro.
  • Used Agile Development methodology throughout Project Life Cycle.
  • Worked in an Agile/Scrum environment which posed initiating several JAD sessions and active interaction with business and technical teams
  • Used RUP approach to fabricate UML diagrams and use case storyboards.
  • Provided value added suggestions for process improvement to business partners and end users.
  • Used Agile methodology and strategies to provide quick and feasible solutions
  • Worked in Agile sprint activities such as daily Stand up/scrum meetings, User Stories and Sprint Planning
  • Participated in JAD sessions with business users along with architect and development team and other stakeholders to define and review the business requirement for the system
  • Coordinated activities with software developers, stakeholders, project managers and software testers
  • Performed detailed GAP analysis of the requirements to existing platform features
  • Worked with product owners in Finance and Personal banking to document existing business processes and assisted in Business Process Re-engineering, along with platform manager and technical architect/development team
  • Effectively interact with Business users and Client partners
  • Coordinated with Business and Development team on requirement documentation signoffs
  • Worked with platform manager in preparing user guidelines and FAQs

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