WORK EXPERIENCE

Confidential

• Analyze business strategies and develop the technological infrastructure to drive them. Work with the CEO, bank executives, and the Board of Directors to make solid IT plans. Implement chosen solutions sometimes doing the L F work with internal resources, other times coordinating with outside vendors. Manage bank IT staff and contracted support personnel. Support employees' IT needs, administer the network systems, manage vendor relationships, and supervise all LF projects related to technology. Maintain the wide area network WAN that connects the bank's three offices. Facilitate communication and collaboration amongst staff, clients, and shareholders. Ensure that the bank is compliant with all rules and laws put forth to regulate the financial industry. This includes reviewing policies, conducting risk assessments, testing procedures, and facilitating audits. Oversee bank information security program. Responsible for developing and managing an IT budget of approximately 200,000 annually.
• Projects completed during my tenure include overhauling the website, upgrading the network from Server 2003 to a Server 2008 R2 domain, outfitting two new offices for all of their technological needs, revamping the backup solution, converting much the physical infrastructure into a VMware virtual environment, designing and implementing an open source secure FTP solution, and developing a knowledge management program. Currently working to migrate many of the bank's IT resources to a central datacenter and to convert the VoIP phone system to a hosted solution.

Confidential

Managed the IT department for two partner organizations based out of George Mason University. Primary responsibilities were administering the network operations and security, overseeing the day-to-day operation of the department, supervising the IT staff, and managing technology projects. In my time with the organizations, we developed three new websites, implemented a CRM product Aptify , and overhauled the network infrastructure. Acted as liaison between the IHS/Mercatus and GMU's Information Technology Unit. We maintained our own internal IT systems within a private network, but were then connected to the overarching GMU infrastructure. Managed all of the vendor relationships with our many IT service providers web designers, DBA, CRM vendor, etc .

Confidential

• Responsible for the ongoing operation of the office network and communication systems. Performed or managed maintenance, troubleshooting, L F and configuration of these systems. Maintained all network hardware and software. Managed office telecommunication systems and contracts. This included the internal phone system, land-lines, and wireless service. Responsible for maintaining LF the audio/video equipment for all conference rooms as well as those in common areas. Evaluated products and recommend changes in software and hardware to improve technological capabilities. Trained staff in the use of new technology as it L F was introduced. Managed all vendors, contracts, and licenses related to the DC office's IT needs. Coordinated with New York Systems department on technical issues and projects. Projects included managing a major overhaul of the conference L F room A/V systems, assisting in an upgrade from WinNT to Win2003 network environment, and assisting in a move to a Citrix-based remote application structure.
• Beginning in November 2006 the Bond Market Association and the Securities Industry Association SIA merged to form the Securities Industry and Financial Markets Association. I was heavily involved in the systems integration of the two organizations. This process involved moving SIA to our Citrix-based system, migrating SIA from a Novell-based network and email environment to Microsoft products, linking phone systems from different providers, training legacy-SIA employees, and coordinating with legacy-SIA LF Systems staff to redistribute workload efficiently. After the merge, managed network security for the entire association, all Siemens phones, and all AT T cellular accounts and contracts.

Confidential

Tier Two support at the National Cancer Institute. Coordinated with Help Desk and Network Team to troubleshoot LF desktop applications, printers, and connectivity to the National Institutes of Health network. Set up new employees and transferred existing personnel and their accounts throughout the NIH network. Managed loaner equipment. Personally supported approximately 200 users using a combination of technologies desktop, laptop, PDA and platforms Novell, Microsoft, Macintosh .

Confidential

Received, prioritized, and responded to requests for technical support. Maintained and rebuilt PCs. Set up computers/AV for training classrooms and meetings. Managed user accounts in iMIS member database and maintain the software server and desktop . Helped manage user accounts, groups, and team folders in L F Outlook/Exchange. Assisted with network administration. Managed phone PBX and Meridian voicemail systems. Helped to migrate email system from Groupwise to Exchange. Assisted in upgrading from WinNT to Win2K network environment. Set up and L F provided technical support for ASTA World Congress annual convention . Taught beginner and intermediate MS Office classes for staff and, on a separate occasion, for members attending the annual convention.

SKILLS

Management:

• Track record of working with senior executives to craft and actualize strategic initiatives
• Excel in matching technological solutions with business needs
• Trained and accomplished in the management of IT projects
• Experienced with training and managing staff
• Work well with people of all technical skill levels
• Highly experienced in vendor management

Technical:

• Skilled in server/workstation hardware and configuration. Highly experienced with network administration. Proficient in Microsoft Windows all versions , Active Directory, Office Suite, Internet Explorer Mozilla Firefox and Thunderbird Dell AppAssure backup solution Enterprise Antivirus TrendMicro, L F McAfee, Symantec RIM Blackberry Enterprise Server handheld support Blackberry, Windows Mobile, Android, iPhone .
• Experienced with network hardware and software Linux Red Hat, Debian, Ubuntu and other Open Source solutions OpenSSH, ProFTPd, MediaWiki Virtualization Oracle VirtualBox, VMware ESX Aptify and iMIS CRM systems Symantec Backup Exec and Ghost Siemens PBX phone system and Voicemail administration Citrix Administration Microsoft Exchange Adobe Acrobat remote desktop applications RDP, VNC, GoToAssist, Bomgar, NoMachine audio and video conferencing technology Jack Henry banking solutions MailFoundry Anti-spam PGP encryption and secure email solution.
• Familiar with Microsoft SQL Server and IIS Cisco VoIP administration OpenOffice Suite Bloomberg Terminal LED display configuration Web CMS technology Drupal, Ektron Microsoft SharePoint.
• Some experience with Cisco administration Microsoft FrontPage, Publisher, Visio, and Project Sophos Antivirus MailFrontier MailSweeper desktop and server Macintosh.